Desert Sunglass of Scottsdale

I live in Southern California and came across Desert Sunglass in a store in Del Mar. I fell in love with the cat eye glasses but the store did not have my strengthen. Walking out of the store disappointed because I couldn’t get my super cute glasses. I decided to call Desert Sunglass to see if I could get them somewhere else. I was connect to Colleen my hero. She went out of her away for me to just buy to pairs of glasses. This company knows Customer Service. I really believe that great customer service is what set companies apart and Desert Sunglass did this! THANK YOU!!!

I’m that guy who will «tell it as it is». Good or bad.
I think it’s important to write this review to give my perspective on Desert Sunglass of Scottsdale. (I’m glad they are listed on Unilocal)
Simply, I lost a pair of reading glasses bought in Atlanta. And unfortunately, they were my favorite pair, and have never seen them sold at any place before. The hotel told me that they get them from Desert Sunglass! Wow! Lucky me! I was shocked that this hotel (in Atalnta) buy from a distributor in my back-​yard.
So, I call Colleen at Desert Sunglass to ask her if she can help me replace my reading glasses. Of course, they were lost, and I didn’t have a model number. and Desert Sunglass has a selection of thousands to choose from.
Colleen asked for me to describe them, but i didn’t do a great job. Then she asked if i happen to have (another pair that is similar that I could take a photo of, and send her, she would try to narrow it down.)
Well, I did that… and she did her research. After a short time, she found the glasses i was looking for, as well as others that I liked.
Because they dont sell to the public, she found a customer that she sells, and sent them to this place for me to purchase.
The reason I am taking the time to write this review is because Colleen took the time to communicate, and make sure I was satisfied. All for one pair of $ 20.00 reading glasses.
I mean really. THAT is customer service at its best.

My gf found a pair of Desert Sunglass’ shades during a climbing trip to the Tetons. They were translucent hot pink with tiger stripes on the arms. I’m a very serious engineer (my shades are black) but the second she put them on even I loved how fun they looked and my gf LOVED them. Sadly we broke them a couple of months later.
I spent weeks talking to different people at the store where we bought them to try to get another pair without much success until the store closed for the winter. I emailed Desert Sunglass asking for help. Karon and some of the folks she works with sent me picture after picture of styles that matched my written description and fuzzy zoomed in pictures and after two weeks she found the exact pair and mailed them to me compliments of the company. The pair of crazy pink sunglasses she sent will be one of my gf’s most cherished possessions for years. Great company! Wonderful people!

I recently purchased two pairs of sunglasses from this manufacturer at a boutique in Florida. When one of the sunglasses broke the day after purchased them and the day I flew back to AZ, I very concerned since I didn’t have a way to return to the store I purchased them in. Lucky for me, the home office is located in north Scottsdale so I contacted them through their website to determine my options.
Within a few days, I received a response from Karon who let me know that she would be able to help me. She kept me informed while she gathered information to exchange the broken glasses for an identical pair. She was also flexible with her schedule to facilitate the exchange. I really appreciated how helpful they were especially given the location was not a walk-​in store. Not once did I receive any type of push back for the return.