Enterprise Rent-A-Car

Fantastic as always, they pick you up and the drop you off, car was great and staff so accommodating! See you in a few months

I had a dispute on my final bill and it was handled professionally. Great customer service at this location.

Normally I would give a 5 star rating on Enterprise car rental experiences and I do give the 1815 N. Scottsdale Road location we rented from 4 stars. However, our experience with an exchange at the Bell Road Location was not as good. We originally rented a VW Passat and a dashboard warning light came on approximately 12 days later. Car manual indicated that we should call immediately so we called the Scottsdale Road location first. At that time, we were staying with friends over 45 minutes away and were advised to call a closer Enterprise location which we did. They didn’t have a car so we had to drive a little further for the car exchange on Bell Road. That went well, however, within minutes of leaving the location, I discovered we had left my black auxiliary cable in the counsole (easy to overlook in a black interior counsole). I called Enterprise immediately and was told the car had already been taken to Firestone to have the car checked. So, we were assured they would call me as soon as the car came back to their location. No call in two days so I called again Monday ¹¹⁄₃₀ and was told the car was still not back and they would call as soon as it came in. No call and the following day we moved to a location closer to the Scottsdale Road Enterprise where we originally picked up the first car. I called the Bell Road Location again and they looked in their «lost and found» — the cable was there. By now we were staying about an hour from their location so I asked if they could send the cable. I believe the representative’s name was Robert and he was less than courteous saying they couldn’t do that. When I mentioned that all that should be needed to send us the cable was an envelope he told me they didn’t have any envelopes at their location. In my opinion, he was less than cooperative, discourteous on the phone with me and unwilling to accommodate my request. He said he would speak with his «manager», called me back and said it was my responsibility to remove personal belongings from the rental car. I again went through the scenario that we had called within minutes of leaving the rental location to notify them we had left the cable and would come back for it. Since the car was already gone, that was not an option so we had to rely on Enterprise to do what they said, and call us when the car came back. Since they did not call and I had to repeatedly call to follow up, I feel that the service was less than competent and therefore cannot justify a better rating, especially for the Bell Road location in Phoenix. The end result was a $ 13 credit to our final bill which, while there was compensation, not receiving efficient and courteous service by the Bell Road staff, leaves me with a less than satisfactory rating. Overall, a good experience with the North Scottsdale location with a couple exceptions: When we stopped by to add my fiancé to our rental agreement, I asked for general directions (on November 27^th) to the 101 Highway from their location, the representative said she didn’t know her way around nor did she offer to give us a map. Really? I can only suggest that new representatives be given some training regarding this type of inquiry. When we returned the car to the N. Scottsdale location, we mentioned that the replacement VW rental had the same dashboard warning light issue as the first car. We were told we could have ignored that because it was a common issue with this make of car and not a problem. Had we been told this from the first incident, much of our frustration could have been avoided. I would still rent from the North Scottsdale Road location in the future. Other past experiences have been very satisfactory.

Always great service. Never had a problem and I rent several times a year. Don Bridges has been the best. We have worked with him for several years now.

Best experience, most professional and awesome staff. They went above and beyond to make this rental experience the best. Thank you!

BUYER BEWARE!!! DAVE RAMSEY FANS BEWARE!!! I booked the car online, at the Scottsdale Rd. site versus the airport because the prices were cheaper. Their internet site claims they accept debit cards as payment. I arrive from upstate NY (lots of flying, folks, and tired.) Yes, they’ll accept debit if I have 3 utility bills on me. I don’t know about the rest of you, but I don’t travel with my utility bills. The guys behind the counter were apathetic and unapologetic. «There’s nothing we can do.» They offered me a card for a rental car agency near the airport. Thanks. That’s a 20 minute drive, and the place charges $ 80/​day. I don’t have a car. GAH!!! DAVE RAMSEY FANS GO TO BUDGET!!! Budget rent-​a-​car at the Double Tree Ranch Resort (in the lobby) had me in the car and driving away within 10 minutes. Never again, Enterprise.

I gave Enterprise another chance and I am glad I did. Dana completely redeemed herself with me. She was the sweetest person and made me feel comfortable and hassle free when I came in the last time to get the car. I have to return the car today and I just wanted to update my review to let everyone know that I was well taken car of. I am looking forward to the next time I rent from you!

I reserved a premium car months in advance for a two-​week road trip. I clarified with Enterprise on at least three occasions that I would need a very comfortable car with a big trunk, and that an SUV did not meet the criteria of a big trunk, because luggage cannot be adequately hidden in an SUV. I was assured be each person I talked to at Enterprise that they would have an appropriate car for me. When I arrived to rent the car, they did NOT have a premium car with a big trunk as promised. I had to downgrade to a «full size» car and they only agreed to knock $ 40 off of the two-​week rental. As it turns out, the trunk was acceptable, but the seats in the Toyota Camry turned out to be extremely uncomfortable. This caused me recurring back pain as the trip progressed. Needless to say, Enterprise did not meet my expectations.

I called this location prior to going to pick up the car that I reserved to confirm what I would need in order to actually pick up the car. They said all we need is for your the name on the ID to match the name the card. I get there and they need two utility bills to prove that I live at the address that it states on my license. Thanks for wasting my time, and I’ll be sure to never consider this location again when renting a car.

This company has been good to me in the past, but I’ve had a recently bizarre experience with them. I made a reservation with them for renting a car this weekend about a month ago. Then I received a coupon from my Discover card for $ 40 off a rental from them. I called their 800 number and asked if I could put the coupon towards the rental. They said that would be fine and took down the coupon information. I hung up feeling happy, but then received an email that my quoted price had gone up from $ 69.70 to $ 92.84. They had changed my reservation because of the coupon without informing me that they would. Now I’ve called back and they’ve said they can’t even change it back to the way it was. I’ve filed a complaint and hope to hear from them soon. Unfortunately, they’ve got me by the short hairs because I need the car in two days and can’t get it anywhere else. So fair warning, don’t try to use the Enterprise eceritificates, this is the second time I’ve tried and haven’t been successful.

After all the stress and headache I went through when someone vandalized my car, Dana made my day better. The customer service was awesome. They had us in and out quickly and gave us a very nice Audi A4 to drive.
After leaving we noticed a crack in the windshield and called ASAP to report, they told us it’s not a prolbem and advised at anytime we could swap out the car.
Upon return Dana took care if us as well and for everthing we went through she took care of us and sent us on our way at no charge. Even now that I love in Gilbert I will drive to scottsdale to rent a car from Dana.

The staff was very nice and the pick-​up transaction was quick. Having an after hours key-​drop is extremely convenient. The office followed up the next morning with a summary of charges and that everything looked good. Would definitely rent here again.

After renting from this location for the last year I went to rent a car for an interview in LA. When I went to rent the car they said I had a balance in San Francisco from 6 years ago. Never rented a car in San Fran. They wouldn’t rent me the car and said there was nothing they could do. Thank goodness my fiancé could rent the car and drive, otherwise enterprise could have made me miss an interview. Horrible customer service, horrible experience all together. I’ll be going elsewhere for rentals now. Don’t waste your time with this location

We needed a larger car for out of town family visiting over the holiday. Renting from Enterprise worked out very well and was more convenient for us than having to go out to the airport to pick-​up a car.
Although it was the holidays and the rental office was busy the customer service agent was attentive and made sure the car was in good shape and what we needed. The car was an SUV and well equipped and performed very well without any complaints. They did not push the additional insurance but gave me information to help me make a decision to add some.
Will use Enterprise the next time a need a larger or different vehicle.

Rented from here twice two years apart and I was glad to find out the service has remained spot on. Fast, efficient, courteous. Cannot recommend enough.

The team at this location is the best. They are customer focused and always strive to make your rental experience quick and easy. From picking you up for your rental to drop off, if necessary. Why deal with the stress of the rest when you can deal with the best enterprise team in the country???

I only rent with Enterprise. This was a rental due to an accident so the insurance company paid for it, great rates, BUT it was a very easy process getting set up and I bought a new vehicle way on the other side of town and dropped off my car at that location that was a few blocks down the road. In both locations the staff is friendly and willing to go out of their way to make sure you’re happy and content with the car they give you. And they don’t push their insurance on you too much. I really have only good things to say; this time!

I have now rented 2 cars from this location and I have never been so happy with the costumer service. They have a great staff who is all very friendly and outgoing. I requested a larger SUV/​truck both times and got exactly what i asked for. They also dropped me off where ever I needed to go when I brought the rental car back. Will never rent another vehicle from anywhere else but them. Recommend them to everyone!

I rented a car from the Enterprise in Scottsdale Arizona on Scottsdale Road between McDowell and Oak St. We rented it on a Saturday morning 3÷15÷14, then returned it Sunday evening 3÷16÷14 around 7:00 P.M. and left the keys in the lock box.
I received a call around 5:20 today 3÷25÷14, from an employee at Enterprise asking when I would be returning the car!!! Of course I was very alarmed. She said her manager said a police report would need to be filed and that the car was essentially my responsibility since they never received the car back or the keys. I was flabbergasted. I told her I would contact my sister who was also registered to drive the vehicle, and she is who had returned the car that evening. I confirmed with my sister that indeed it was returned to the same Enterprise and that the keys had been deposited in the lock box. I called the enterprise employee back and told her, she again said they had no record of it being returned and that I was responsible. I asked to speak to the manager, she said not to get an attitude with her. I was upset, but didn’t think I needed an attitude check from her as I was just adamantly requesting to speak to the manager. The manager got on the phone and said that the car had not been returned and the keys had not been deposited and that I would be responsible for any extra days that the car was not at Enterprise and still signed out to me!!! I asked why they were just now calling me, 9 days after we had returned it, and 9 days after it was scheduled to be returned. He mentioned paperwork issues. He said I would need to file a stolen car report with the police. I said I didn’t even remember what kind of car or the color??? He told me the make and color. I told him I would call the police and hung up. He called me back at 5:40 and said they found the car at the dealership. It had been turned in by us, but the next morning they noted the check engine light was on, so it went to the dealership. He said he would only charge me for the scheduled use of the car. I said you should not charge me at all after what you just put me through! I cant remember the last time I was that blown away, upset and scared!!! It was a very, very alarming and upsetting experience.
I thought you should know the type of experience I had, and who knows who else has had at this business.
Enterprise does not have a complaint department that I could locate, so I guess this is it!
Linda L.

I was introduced to Enterprise after experiencing problems with my vehicle and the dealership not having their own loaner available. I was not sure how to rent a car as it was my first time but luckily my dealership is covering everything and arranged for my pickup at their location down the road. I was picked up and serviced by Nate a management trainee who let me pick from a few cars so I would be as comfortable as possible driving while my vehicle is being worked on. He was friendly as were others I saw and over heard working with other customers. They did not seem to push available coverages and extra add ons to rental agreements but informed customers and accepted the answers given. We also verified the cars accessories and damages before I left and went over my responsibilities which left me informed on how to go about things like returning the car and how to handle possible problems that may come up while driving. I would recommend the use of this car rental business to others who need it as I have seen other places preform poorly when helping friends or family get rentals and heard some stories of bad experiences as well which made me worry at first.
Return of the vehicle was also easy and try dropped me back by my dealership.