First Impression Security Doors

This was our second experience with First Impressions Security Door, and again we are very pleased with the WHOLE process from estimate to installation. The quality of their products is excellent. Our doors are beautiful and we receive many compliments. Thank you FISD for being a great company with great customer service!

I thought this was going to be a great experience because it started out quite well. We purchased two doors. Then it came to the installation… our installer, Clay was on time and did a nice job, however he noticed that the «sweep» or whatever they call the piece of metal on the bottom of the door that holds the rubber was several inches too narrow for the front door, he told me he did the paperwork and someone would be calling me either later that day or the following Monday — no one ever called me. I gave them about a week to call me then I started making phone calls, it took many calls to finally get someone to at least tell me they «were the correct person to fix my issue.» She failed also. All I kept hearing was «I’m sorry that happened» and «I’ll have to ask a (different) manager about what’s going on a how to fix it.»
When they finally said they’d be out I asked if the person would be coming with the correct materials to fix the issue, I was told that, yes, he would be. Well, when he showed up around 8:30 AM he did NOT have any materials with him. «He was just there to look at it.» Really, are you kidding me? I was assured that he would be back before 5:00 because he just lives a couple of blocks from me, he would take care of it, it would be repaired before my guests arrived at 5:00. 5:00 came and went, when someone finally showed up after 6:00 (and it wasn’t the guy that promised me he would be there) it took him about 45 minutes to fix it – that was 45 minutes aways from my guests. I asked where the other guy was, he said, «he couldn’t come.»
This was a horrible customer service experience! I get so tired of hearing «I’m sorry», if more effort was made to actually help the customer everyone wouldn’t have to keep apologizing. I finally had to keep telling them to stop apologizing, «I’m sorry» wasn’t going to fix my door! This company has «too many chiefs and not enough indians» — so to speak.
A follow-​up «Quality» call was not made like Natalie mentioned she would be making the following day.
We are not happy with this business at all. When we replace our gate with will go elsewhere.

From the very first conversation, with the people at First Impressions, all the way through the installation of the doors, the experience was first rate. These guys are professional and helpful in their consulting to make sure we got exactly the product that fit our needs. All promises were met and the quality of the doors is outstanding. Recommend them highly.

I want to update the reader since my last review. The owner called us in response to my review. She followed up, and had the service department correct the deficiencies under warrantee. The wooden panels in the gate were replaced and the gate stained. It looks like new again! I think the owners truly want to deliver excellent service and a few employees in service are seeing the dedication to service the owners have.

WE love our new security screen door. First Impressions did an amazing job from beginning to end. Paula was very professional in helping us with the ideas we brought to her. The installation technician did a fantastic job. He was on time and installed the door beautifully and explained all of the features of the door. I will recommend this company to my neighbors! Thank you.

Do yourself a favor and find another fabricator to build your custom gate! First Impression does not adhere to its own scheduling appointment and its customer service department — or lack thereof — is impossible to reason with and unwilling to listen to their customer’s concerns. There are other gate fabricators out there; use one of them instead of First Impression Security Doors!

Excellent experience! Roger, our sales consultant, was professional and very helpful in guiding me to make the best decisions regarding color, style, material, and measurements. The wait was quicker than I thought and the installation was perfect and professional. We had a large security door installed on the front door, one in our master bedroom (now we can sleep with the interior door open) and we had 4 cross bars installed for decoration. Everything went without flaw and everyone at First Impression was professional, happy, and helpful. I would refer them to family, friends, and neighbors. Thank you First Impression for doing it right the first time as my impression of you and your brand is superior!

My wife and I were thinking about replacing our wood front door with an iron one for some time when we stumbled across First Impressions. they had a good variety of options and displayed the level of service and professionalism we like in a business. We immediately pulled the trigger and had our new front door installed a few weeks later. the door had a couple of scratches in an obvious location. It took a couple of visits to completely remove the obvious scratches and we couldn’t be happier with our new door. They told us if we weren’t happy with the repair, that they would replace the door. A few weeks later, we purchased a matching courtyard gate and are just as happy with the product, service and installation. Good company!

We have used First Impression twice, once for a courtyard gate and the other for a security door. We were very impressed both times with their professionalism and commitment to service. They do what they say they will do when they say they will do it. Excellent quality, we are extremely happy with both doors and they look beautiful!

Our experience from the minute we walked in the store was great. Very professional and helpful staff. Paula was wonderful to work with and helped with the colors and design that we needed to stay within our HOA requirements. The installation was one of the most painless experiences we have ever had. They showed up when they were suppose to (early) with a phone call ahead, quick installation, easy instructions after and it looks beautiful!!! Thank you.

The owner is very professional and helpful, had an issue with a rep that came to my home and gave me the shaft because it wouldn’t make them enough money and be worth it. Received a call from the owner who apologized and offered to do the job right away.