Gerber Collision & Glass

well geico suggested this shop after my accident and at first they were pretty good in giving me an update thru phone and they were on time in finishing my car… but after an issue arise on my windshield and talking to chuck (who talks as if the person on the other line is stupid — -which is very insulting) i will definitely not recommend this shop… i will update though on how was the repair… hopefullly the proudness/​arrogance on his voice will also reflect on his job… whoever is the owner of gerber collision-​learn to appreciate STUPID people like me who gets into accident and gives you business!!!

I do not know how this location has 4 stars. I was assigned to this location by Geico since they have an adjuster that works at Gerber (even though the Raintree location is closer to where I live) and I have had nothing but continuous issues with my repairs. I was in an accident and my front right end was damaged and airbags went off. The date of when my car would be ready changed 4 times and I was not even called or updated on the change of dates by the person who handled my repairs (Aaron — who I guess has now moved to another Gerber location). When I finally was able to pick up my car, as soon as I got in, my seat belt buckles were put in backwards and there was dust all over the upholstery and leather. Additionally, my passenger’s side vent is broken and I found scratches in the plastic of the interior. I brought my car in a second time since it was supposed to be ready — which it clearly is not — and was told I would have these repaired and be updated and have yet to hear an update of when this will be resolved. Not to mention the fact that I will have to be put into another rental. With all of these smaller issues just with the interior, I seriously question the quality of the repairs with the engine and airbags and will have to have it inspected by VW.

went to the the raintree location for an estimate after clean freak messed up my car.
found more damage to my car later that day.
called this location (san victor dr) to ask if they could add to the same estimate since I was in the area.
«yes! of course.» said the receptionist.
when I arrived the general manager was instantly and clearly frustrated that someone told me that they were on the same system.
«well who told you that! that’s not the case at all, that’s not true!!! you need to go back to raintree.»
when I told him I spoke with the receptionist it was like I said, ‘look there’s a unicorn’. it was such an absurd notion that his receptionist would mislead a customer!
after all, it’s not like any other big corporation shares the same computer system amongst several stores.
she made an assumption and he was total jerk about it. take responsibility and stop blaming the customers when you mess up!
he was rude and essentially accused me of being ‘in the wrong’ although it was the fault of his employee.
first impressions are everything in business, this was a very bad experience.
You couldn’t pay me to return to this place.
zero stars.

This is my second go around with Gerber and I knew my baby was in safe hands with them. Excellent customer service and I loved that they sent me updates via text and email. They left my car good as new. I really liked that they are one of State Farm’s preferred vendors and I was able to coordinate everything through my claims adjuster. The estimated time to fix my car was accurate and they did a fantastic job. I also liked that I was able to leave my rental car and they drove it back to Hertz instead of having to figure out a ride. Way to make my costly mistake an easy

Fabulous service at this location. My small car was smooshed by a big Chevy truck and the owner’s insurance company suggested Gerber. The employees here are very nice and accommodating. They kept me informed regularly and answered all my questions patiently. Every concern I had was taken care of thoroughly, and the employees went out of their way to make me feel comfortable and work with my schedule.
In the end, the repair was beautifully done. My car looks brand new. Thank you, Gerber!

Esurance referred me to Gerber. I had an excellent experience here. Gerber sent a tow truck to pull my Prius out of the quicksand! The tow truck driver was kind and smart and gave me good advice. The staff were very polite and intelligent and they offered to help me with things that were above and beyond the call of duty, especially in light of the fact that I decided to not get any work done on my car because the bumper on my Prius popped back into shape at the time it was towed. They set up all the paperwork so that I could very easily forward the documents to be reimbursed for the towing company charges. Pleasant, comfortable waiting room.

I wish I could meet the Gerber staff under better circumstances … alas, we’ve met twice now and both times I was INCREDIBLY impressed. Gerber used to be Scottsdale Collision. I was originally referred by my insurance company (USAA). When I got there, the processes were explained in full detail, and I was kept in the loop throughout the entire process.
The staff is awesome — both times Chuck assisted me. When the work was finished, my car looked brand new, was clean, and smelled great.
I really really hope that I never need their services again, … but if I do, this is the ONLY place I’ll go. Well done!

So I decided it had been far too long since I smashed in the front of my car, and one lovely afternoon it happened. Ugh.
Gerber to the rescue. They were recommend by my insurance company (State Farm) and close to work, so they seemed like the perfect option.
They got me in the next day for a basic estimate of repair charges and were able to get my car in just a few days later.
My car ended up taking longer to fix than they had quoted, but I don’t blame them.
I had to call to follow up a bit too much, I wish they would have taken a bit more initiative with that.
The rental car company picked me up at Gerber and when my car was finished I was able to just hand the rental car keys to the Gerber receptionist and be on my way. This made the process much easier.
My car was repaired beautifully, it looks brand new! They even did a few little extra things for me, like buffing out the film on my headlights.
I did have to take my car back to them a couple days later because of over-​spray on my windshield. They fixed it right away without any questions asked and were very apologetic.
If you are unfortunate enough to smash your car, take it here. You will not be disappointed.