Grayhawk Medical Group

I do not make a habit of writing negative reviews unless the business truly warrants one. In this case I feel obligated to share my experience with Grayhawk Medical Group. This review is not intended to deter you from visiting the business, but to share my personal experience only. You can make your own determination…
I was looking for a new doctor for my yearly physical exam and Dr. Nuñez was recommended to me by a nurse practitioner I met at a CVS Minute Clinic. I called the office and was treated very professionally over the phone. I was given an appointment within a couple of days of my call. I went to my appointment on December 8^th, 2015, sat down to fill out some initial paperwork, and was attended to by the front office staff in a very warm and professional manner… no complaints at all. I went into the exam room and was initially attended to by Rosa, Dr. Nuñez’s nurse. She was also very professional, did the typical blood pressure check, weight check, etc… Dr. Nuñez came in shortly after. We discussed my history, talked about my overall health, also some recent concerns about indigestion, reflux, palpitations, stress, etc… Dr. Nuñez proceeded to perform some run of the mill checks… listened to my heart and lungs, stuck a tongue depressor in my mouth to look at my throat, etc… That was about it with the exception of some additional conversation regarding the above mentioned symptoms I had been presenting prior to the visit. Dr. Nuñez recommended an EKG/​ECG and a blood draw which were done right away. After the EKG/​ECG results were available Dr. Nuñez came back into to discuss the results with me which appeared to be normal. We discussed the predictable outcome of my blood tests, how best to manage an expected out of range cholesterol result, a little more about my history on Crestor, some other symptoms such as foot neuropathy, and so on. That was the summary of events. I left the exam room, discussed payments and expected communication with the front desk, then went on my merry way. This was all on a Tuesday. I was told that lab results could take anywhere from a week to two weeks to come back. That was a little strange to me. I have had blood drawn dozens of times over the last 20+ years and typically most doctors call w/​in 48 hours with results. As a matter of fact, I have never not had the actual doctor call me to discuss test results. I was told that my results would be posted on their online portal along with any communications. Two days after the visit I was still having some stomach issues and sent a message through the portal to the doctor as instructed asking if maybe he would consider an antibiotic for my stomach issues. I never heard back. I did get the test results in better time then what I was told. I was notified by the portal on December 14^th that my results were in. I immediately went to look at the results, knowing that my cholesterol related numbers would be out of range by a mile… as predicted and discussed a with Dr. Nuñez during my visit. At this point I had expected to hear from the doctor to discuss going back on Crestor. I waited and waited and never heard anything. I decided to call on December 17^th and was told that someone would get back to me. On December 18^th I was contacted by Rosa the nurse. It was undetermined what course of action would need to be taken and she said she would send a message to the doctor via the portal as he was working from home that day. She said he may or may not get back right away as he was at home and she was not sure he would check his messages. Today, December 22^nd, I still have not heard from the doctor. No determination as to how to treat my cholesterol, no communication via telephone or the portal. At this point I have made the determination that I am not an important patient for this practice. I do not know why as they were very professional during the scheduling process and initial appointment. However the follow-​up after the appointment and test results is nothing short of abominable in my opinion. I have seen many doctors over the years as I have lived all over the country and have had to change because of relocations, however, I have never experienced this type of delayed follow-​up. This is not what I expect from my doctor, hence will not be returning to this practice again. Dr. Nuñez seems like a nice guy, and professional. His office staff the same. Communication skills are horrible in regards to follow-​up, and in my opinion this is critical to good treatment… end of story.

update: I’ve discovered the downside to being a patient with Dr. Nunez — basically, his availability and reliability when it comes to responding to a prescription refill request.
His office has a 72-​hour SLA, but in a situation when you lose your existing medication or have a pharmacy hiccup, this can mean you are really stuck till he is available to pay attention to the request. He also takes Wednesdays off, so this can mean you are put in a bad situation, and nobody else in the office can sign off on prescriptions. Apparently, he «never signs off on requests same day» according to his staff. Disappointing to say the least.
In general, I would still recommend Dr. Nunez but would recommend refilling prescriptions the week before you need them, just in case something doesn’t work out. And if it’s a medication you really rely upon, fill two prescription months so that you have a backup just in case.

I would like to take a moment and comment on our family’s experiences with Dr. Michael Nunez and his staff. We have been going there for several years and this is a first rate practice. Alex or Rosa generally answers the phone and greets us. They are infinitely patient with my questions on the patient portal or inquiries about whether we need to come in. They always accommodate our requests to get in when it is critical. Dr. Michael Nunez is a fine physician. He takes excellent care of my entire family. Dr. Nunez takes the time to take a complete look at our health and hears our needs/​requests. We are really happy with this practice. Laurie and Rodney Malone

I’ve been coming here for about 2 years now. I like all the gals in the office! Rosa the nurse is real cool.
Dr. Nunez is awesome, sweet and explains what is wrong with you. He really cares which is lovely.
Dr. Thrift is so polite and sweet too! I really like how she listens.
I’m a flight attendant with a strange schedule and they always get me in same day.
I highly recommend this team!

Revised. Here is the summary…
This office is really nice but you won’t feel better being here. The front end is rude and the environment is passive.
Dr. Nunez and the nurses are good and I don’t remember having a problem.
That said, you probably won’t see doctor Nunez very often.

Very rude receptionist. Exceptionally long wait time for a simple nurses visit. I will be finding a new office ASAP.