Hamilton Alan, MD

A good experience starts with the front desk staff, discrimination and racism describe my experience at this place today.

I chose Dr. Alan Hamilton blindly to be my PCP and I soon came to regret that decision. First, he comes into work and into the patient’s rooms in golf clothes, and not in a white lab coat. Am I interrupting a golf game? He seemed vaguely interested in why I came in that day to see him (a check-​up), and when I tell him that I have a chronic condition and need advice about it he never says a word about it. I leave, a bit unsatisfied, but I don’t expect much from doctors these days anyway, so I forget it. I made another appointment a few months later for a referral to a physical therapist, which he gave… a terrible referral by the way! The P.T. was never there, not on-​site, and he had a college student (studying to become a P.T.) doing exercises with the patients, and this college student could not even speak a full sentence to the patients (patients would ask how to do an exercise properly or for how long, tell him if it hurt, etc., and the student just grumbled something… very unclear). I never went back to his friend and his referral. However, I returned to Dr. Hamilton’s office for another appointment after another month or so… and I saw a Practitioner, Stephanie, who was incredibly professional and thorough with our appointment. I asked her about my chronic condition, and she went outside the room to ask Dr. Hamilton about it, and he said rather loudly «Oh, I think I remember that girl mentioning something about that.» I was horrified. I asked him for help with it three different times and he NEVER gave me advice or helped me find a specialist; further, he was blatantly dismissive and negligent with me and my condition. Adding insult to injury, the medical receptionists in the front office are incredibly rude, inept at communicating with patients in a professional manner, let alone being considerate. They do not even make eye contact with patients. Bizarre. Therefore, I changed my Primary Care Provider immediately and truly wish to discourage any other patient who is seeking a PCP to ever see him. If you are not sick, or need an opinion from him, or expect a professional… then you’ll be fine. But if you want to see an actual doctor who takes his job seriously, listens and tries to help assist his patients find solutions for their ailments, and even has a helpful and professional front office then you should not see this guy. I spent a good half-​hour in tears because of my frustration in dealing with his staff my last and final visit. He was a total waste of my time and energy. He is a part of Health Net by the way…