iBrow & Skin Spa

I have been going to Kristen for years. I found her through a friend’s recommendation, loved her, and recommended her to others, all of which have been so happy with her services, we have followed her when she moved locations, and when we have moved farther from Scottsdale.
She has a variety of services available, and can recommend things based on your needs and your budget. I have always been so happy with her work, whether it is a chemical peel, or a brow wax and tint. She is great about finding appointment times that are convenient and has evening hours, which when you work 7 – 5 or more, is great. Yes, she does not answer her phone much of the time, but she always, always returns calls and I have never had a problem connecting with her. Also, since she is the one returning calls (not an assistant), she can make decisions on adjusting her appointment times outside her original plan without having to wait to have an assistant check and call back later. Her location is not hard to find, and even though I am not totally familiar with old town Scottsdale, she can direct you using landmarks with no problem (maybe this would be more helpful than map quest, as I know the previous reviewer didn’t find that helpful). Her lobby and spa room are so relaxing and well set up and of all the people I have seen for treatments, hair appts, etc over the years, she is the most consistent with running on schedule, but I’ve never felt rushed. I also took may mom when she was in town visiting. My mom is not a person who normally gets any treatments, but she felt so comfortable there and had such a great experience, she has continued to get services. Kristen is definitely a keeper.

Ok, so I recieved a gift certificate to this place from my boss, who has been seeing Kristen for years. She has her own little spa place, and I finally got my appointment, and booked myself a facial for Saturday.
But, as I write this review, I have a few reservations on what angle to take with this whole thing. Please read on and please draw your own conclusions.
For starters, a formal complaint-​getting ahold of Kristen was darn near impossible. She did return all my calls, but I never had an actual conversation with her until I set foot in her spa. voicemail, after voicemail, just to schedule an appointment. I admit, if I didnt have this gift certificate, I would have never bothered going to her salon, out of the mere fact that I had a hard time getting ahold of her. out here, it feels like spas are a dime a dozen, so its not like she’s the only one in town.
Secondly, her place was nearly impossible to find. I mapquested her, AND went off her directions on the back of her packet thingy, and still had difficulty finding it. Even my boss said to leave early as she is tucked away in a hard to find spot. I have been to old town before, but shes in a part that was difficult to find. I cant hold it against her, but it added to the frustration of her A) not answering the phone, and B) being in a hard to find spot.
Finally, after getting to my appointment, I walked in and loved what I did see. She has a great little lobby setup, relaxing and very inviting. Lots of product to look at, clean, organized with all the stuff that makes a spa fun and relaxing.
Kristen definately knows what she is doing. I was impressed with her knowledge, and she gave lots of advice. She uses what appears to be a lot of high end products, and clearly is familiar with what works. Even though I booked a minifacial, it lasted an hour. I got a neck and shoulder message, parafin for my hands, along with serveral other treatments.
Despite the frustration that I experienced getting ahold of her and finding the place, I found Kristen to be professional, knowledgeable, and worth the trouble I had initially. Even though I do not get facials often, I do plan on returning to see her again for future spa visits.

Kristen is more than an esthetician, she is a true artist — her creativity and attention to detail have made me a loyal follower for many years and many miles — I travel from LA to Phoenix just to get my brows done by her!

Nestled behind most of the bustle from Scottsdale road, just south of Camelback road, a funky, serene little spa has popped up to serve the skin and eye brows for the otherwise facially deprived.
Full service facials, eyebrows, (as you might guess) massage, and much more, good prices, great service, all in a place that smells really good too.