IHOP

Arrived at 11:15 and was seated right away. My waiter didn’t come to my table until 11:25. I ordered coffee, an omelette and hash browns. Finally got my coffee at 11:35 after asking the waiter again. My omelette arrived at 11:55, but without the hash browns. It’s now 12:20… Still waiting on those hash browns. There are several open booths, so no reason for them to be overwhelmed.
Update: it’s 12:23 and the hash browns have arrived! Waiter was nice and apologetic, but I’ll still never come back.

Probably the worst managed establishment I have ever been too. The manager was rude And mean because of the number of people our group had. We came after a practice to grab breakfast. You would think she would be happy we brought so much business. The red head manager immediately got upset that we did not «call ahead» even though we were the only people in the restaurant. My bad, I didn’t think I had to make a reservation for IHOP. After we were seated she continued being rude and making faces while mumbling under her breath. The only waiter working was awful. He yelled over all of us when trying to figure out his own mistakes. Some food was right but most had one problem or another. A few didn’t get food until everyone else was done and leaving. Honestly I have never been so appalled at an establishment in my life. Maybe if this place got a new manager and staff it would be okay. But for now I’m never returning. I will take my business elsewhere.

Excellent service and food love coming here after our son’s hockey games. Thank you IHOP

This particular location is horrible. The staff is always unfriendly and they never get our order right. On our LAST visit, they sat us next to a table where the table next to us had an obviously sick customer. The restaurant was empty & they sit my family next to someone coughing up a lung. Seriously?! We immediately asked to be moved and the service went downhill. Took about 45 minutes to get food. Items were missing and we had to chase the staff down for that & drink refills. This has been the case every time we’ve been here. We will travel farther to avoid this location in the future. 90^th & Shea or Cactus are worth the extra travel time.

This place is so slow. Service is ridiculous. I know why there is never anyone in here. It’s definitely not worth the 40 minute wait for an egg!!!

Horrible rude service from the servers to the Manager Tina. Worst experience ever

2^nd time I’ve been here recently. Last time was a to-​go order that they gave me a 5 minute wait time for, so I showed up after 15 minutes and they hadn’t started it yet. Second time was a dine in. Took several minutes to see our waitress, which can be overlooked. Ordered our food right away with our drinks. 38 minutes later we finally got our two orders pancakes and eggs. Which is mind boggling. Then the strawberries on top were still frozen solid, as was the butter, and one order of the eggs was over easy when ordered to be well cooked. The waitress then turned very unpleasant that I didn’t want to drink my eggs and requested only that item be removed, as I didn’t want I wait another 40 minutes for the replacement, which I politely kept to myself. Needless to say, less than impressed.

They don’t make whole wheat anymore:(. The pumpkin are cinnamon with a fancy name and even at times they are empty they undercook the pancakes. Gross!
Sadly it’s the only place open after 9pm so I may have to return.

Stopped in yesterday for a breakfast «lunch». One couple in front of us at hostess desk but no hostess. Maybe 8 booths full and two servers on the floor. Waited a while and finally server came over and asked how many. The first couple says two and the server pulls out four menus and says to follow him. He sits the couple and says «this way» to us. Never been seated like that before. Brought us to a table that was not wiped down and then sat us in back. (later a different server sat a family there still not wiped!) An adjacent table was empty but there was loads of garbage, including silverware and empty dairy cups on the floor. It was still untouched 30 minutes later when we left. Food was okay. Someone there is making bad management decisions regarding number of staff needed and restaurant cleanliness.

I came here pretty early one morning with a friend. So of course, we were the only table there. I asked for chocolate chip pancakes and the server literally gave me plain buttermilk pancakes and sprinkled a few chocolate chips on top.
My friend ordered an eggs benedict with a side of hash browns. Ten minutes later, the server came back with it and said, «The chef didn’t know how to make it, he doesn’t have a recipe for it so he wasn’t sure if it was right. Is this how it’s supposed to be made?» My friend and I gave each other a look like ‘what the fuck’?
After the server left, we realized he had forgotten the hash browns. We informed him of that and he said, «Oh yeah, absolutely!» Ten minutes go by and he comes back to our table with a stack of buttermilk pancakes INSTEAD OF THE HASH BROWNS and said, «Here I bought you these for free because I wasn’t sure if the eggs benedict was okay or not.» He briefly walked away and my friend said to me, «Okay so am I not getting hash browns? I’ve asked him twice already, not for a side of pancakes.»
Don’t get me wrong, the server was a nice guy and all but you shouldn’t inform your customers that the chef «doesn’t know» how to cook an entrée and had a difficult time figuring it out. The fact we asked for a side of hash browns twice and he came back with something completely different that we didn’t ask for says a lot about his lack of communication and listening skills.

Came here for National pancake day where you may donate dollars for the free short stack of plain buttermilk pancakes. Added hash browns and an egg, but my server forgot to add the egg order. I reminded him of the omission after a few minutes and told him I didn’t want it anymore, but a manager brought one over, anyway. Hash browns were OK, crisped the way I requested it, but the pancakes tasted very sweet, and I hadn’t even added any of the syrup I’d brought, not like any other kind of pancake I’ve had at local breakfast places, such as Good Egg, Snooze, Soul Café, and even U.S. Egg. I ate one at the restaurant, and took the leftovers home, but they turned rubbery the next day and was inedible. I could taste the sugar left on my teeth when I tried to take a bite…
I won’t be back for the free pancakes, but perhaps, in a pinch*, I could have more of the crispy hash browns, bacon, and eggs.
*Thanks to Jeffery A., who made me realize I didn’t have to throw the
baby out with the bath water!

I would give zero stars if it was possible. The service wasn’t bad except for the fact that they gave me water that had things floating in it, and when I asked for another glass there was no difference. IT LOOKED LIKE TOILET PAPER IN MY WATER. There were also eggs that had spilled onto the floor and 45 minutes later the manager sat a table while stepping over the eggs stating it had just happened. The most disgusting establishment.

TERRIBLE COOKS. TERRIBLE SERVERS. I ordered the SIMPLE & FIT Blueberry Harvest Grain ‘N Nut® Combo. Guess what they gave me: A Harvest Grain pancake with blueberry «compost» AND whipped cream on top, overcooked pork bacon (not turkey bacon), eggs (those were done correctly) and hash-​browns (not even part of the combo). My husband’s pancakes and my second batch of corrected pancakes were dry and overcooked. The location in Avondale/​Goodyear is much, much better. The servers listen to your order and know the menu, and the cooks make everything perfectly. We’re big IHOP fans, but this location is just bad. Our server told us the cooks had been in training for the last 2 weeks… Glad I asked. Won’t be going back. On the plus side, there’s no wait on a Sunday morning. And the patio is bug-​free.

This place is a hit and miss experience. The location is great. Zoom off the freeway and I’m there. Zoom back on the freeway.
The food? Basic Ihop stuff.
Zoom zoom

Went to IHop for my birthday and also the verynext day. Desiree was my server both days and she was incredibly fantastic. I told Tina the manager and she agreed! Apparently many people notice the great service Desiree gives them. Thanks! Can’t wait to come back to see you two!

Wow. Feel bad for the waiter who is doing everything here seemingly because someone didn’t staff the place properly. We got here literally 1 hour and 15 minutes ago and we just now got food, no it’s not packed. There are maybe 4 – 5 tables. The food is disgusting, cold, rushed. The waiter is so stressed out it looks like he was given both horrible treatment and way too much responsibility. I get that this is IHOP and not a fine dining establishment. I get that this is a different style of casual dining and expectations shouldn’t exactly by at 5 stars. Someone seriously needs to address the lack of staffing in this place and furthermore — simply shut down the place if you can’t stay open or don’t have the people. CLOSE. Every single plate is disgusting, undercooked and cold. We come here every week and it’s not usually great, but this… This was unacceptable. I really don’t know how IHOP is willing to put it’s name on this building. Something’s got to give here. 2 hour visits are unacceptable.

Pancakes were not steaming hot. They give one small hard as a rock ball of butter that punctures the skin of the pancake. Hash browns were not served with the pancakes. The wife’s French Toast was obviously frozen and not served hot.
A little advice for Ihop management. Have an Ihop management type that likes pancakes order pancakes with one hard minuscule piece of butter on barely lukewarm pancakes and see if he/​she enjoys that meal. Then go over to the Waffle House and learn how butter should be served. For those management people that need the cliff notes version, you serve the butter soft and the pancakes hot so that the butter melts on to the pancakes.
I’ve heard some scuttlebut over the years that there are health code regulations about serving butter soft. I find that hard to believe since every other restaurant I visit seems to have soft butter.
This will definitely be my last visit to Ihop.

Possibly the worst run restaurant I’ve ever been to in my life. They keep tables dirty for 20 to 30 minutes no one approaches you to take an order or give you water. The chain should be ashamed of this franchise or the corporate store. Never wanted to give a negative but wish I could. Pathetic.

Portion size has diminished greatly or maybe it was just my plate that day, either way it pissed me off. The pictures made it look like a decent portion size. I have been to IHOPs where they actually filled their plates. The plates are big for big portions, if you’re going to reduce the portion size bring it on a smaller plate.

After not getting a meal at another spot this morning, we headed over to IHOP in hopes of FINALLY getting a meal and they did not disappoint. I mean Jared took such good care of the 8 hungry women that came barreling into the place. It took all of 30 mins tops to get our food and that is from the time we walked in, sat down and ordered. Thank goodness as I am not sure we could have taken any more restaurant disappointments.
Eggs, bacon, coffee, hashbrowns, pancakes. What more can you ask for? Fast, piping hot, cooked just right. SCORE! Thank you, thank you, thank you! Especially to Jared! You rock buddy!