Jimmy John’s

Rude, all I have to say is everyone who works at this location is very rude and very disrespectful, especially Tyler and most of all Charlene. I was almost in tears after the way she spoke to me. All I was trying to do was find out where my driver was since its was taking 45 minutes to get my sandwich and I only live 0.8 miles away. After 2.5 years of having deliveries made to me, they all of sudden won’t deliver 20 feet further to the Optima CamelView because it’s «out of their delivery zone» which is across the street from the Harkins/Macy’s parking lot, which is in their delivery zone. The delivery man, who is the nicest man btw, thinks this was BS also because he has delivered to me many times and explained to me they even sometimes make deals with people and deliver to even further places. He also mentioned sometimes Tyler (who is the shift manager) just sometimes decides not to deliver certain places because «he just doesn’t feel like it». I will be contacting corporate tomorrow to file another complaint on this location. It’s so sad that people can behave this way.

DO NOT ODER FROM THIS LOCATION. I love Jimmy Johns and I’ve experienced them in several different states. This is BY FAR the absolute WORST location I’ve ever encountered. Every single time I order from here whether delivery or pickup, something (everything) goes wrong. Same with my roommates. The order has been wrong every single time. Examples in addition to the wrong food: deliverer cursing me out for having trouble finding my house; delivery showing up over an hour late (this location is less than a mile from my house); not cutting the sandwich; no napkins; no mayo/​mustard; delivery never showed up; extremely rude workers; one guy hung up on me before I even completed my order. Just don’t. Worst customer service you’ll ever experience. Subway sucks but in comparison to this location, at least you’ll get what you paid for.

Okay sandwiches. Terrible, terrible delivery.
I live less than a mile away. The last four deliveries have taken over an hour to be delivered. And two of them were missing items. Each time I call, I’m told they are short drivers. Once? I understand. Twice? You’re trying my patience. After that, I don’t believe what you’re saying.
I don’t blame the drivers. The management is obviously in over their heads. They don’t know how to run a restaurant or they aren’t receiving proper oversight. I worked for Jimmy John in his first ten stores in the Midwest. He’s a real jerk. He would’ve ripped me a new one for this kind of performance. Sadly, it appears no one cares about his stores anymore. Even the people who run them.
Goodbye, Jimmy John’s. Even your free smells are now overpriced.

If I could give less stars I would. The bad reviews should have warned me but I live half a mile down the street and didn’t want to load up the kids in the car or order pizza. So I decided to order delivery. It took an hour and when I called after 40 minutes they told me they left within 15 minutes of my order and only had one other delivery before me. Something’s wrong here! I will never be back.

Very disappointed by this location. First time ordering a delivery for myself and my location is only 0.8miles away from their store. I ordered my sub at 11:29am and didn’t receive it until 12:07pm, to be exact. The delivery guy was very kind and apologize for the wait which I appreciated, and still gave him a tip. But to my surprise once I sat down to eat my sub I noticed it wasn’t made to my order. Won’t be a returning customer to this location unfortunately.

Horrible Service and attendants who don’t know what they were doing. Great recipe for me never coming back.

Normally I love jimmy John’s, but ordered on the app for future order 11:30 to 11:45 today and it was late, not labeled correctly, missing a cookie that was paid for, the pickle wasn’t even cut thoroughly, no straw for the soda, which had no I’ve and was watered down, & they added vinegrette on the wrong sandwich.

Apparently speed is more important than accuracy here. I’ve been working a couple blocks nearby for a couple months now with a crew and have come in several times for lunches.
Each time something goes wrong. I guess Mr Jimmy John believes that speedy preparation is the most important factor in food.
I never knew so many hands — 8– were needed to make one sandwich.
And while this element is somewhat amusing, the amusement fades when the finished product is not correctly made.
The reaction to their own mistakes id border line rude making excuses and blaming the customer for mistakes. Yes, more times then I care to detail.
All that aside, the quality of the ingredients sketchy. So little taste for so much meat. How do they keep the flavor out!!!
If you don’t care about mistakes made snd flavorless food you can get full for a decent price.
But as they say on the to shirts. You’ll freak at how fast they can make your flavorless mistakes!!!

I worked at jimmy John’s for over a year, your bread is always overdone, Everything always tastes old and you literally can never get my order right. I actually can’t believe that you can give me this crap and think that I’m going to be ok with it

First time here. Lots to look at. Very inviting inside. Had a Vito sub. Not exciting, but good. I would come again

Won’t deliver and I’m less than a mile away… Also, you should probably let people know that when you choose the wheat option, it’s a sandwich not a sub?

Less than a 2mile drive & they won’t even deliver! This seams to be a problem with certain Jimmy John locations!

One of the slowest jimmy johns I have ever ordered from, probably ordered 15 times the last two months and have had one under 45 min. I’m only a mile away? Then when you call to ask the status they just say that it’s on it’s way without a care in the world of there freaky fast campaign. The problem with the Arizona heat is that extra time to get delivered leave you a warm sandwich.

If I could give this jimmy johns less stars I would. They have the slowest delivery time. I called to speak to the manager and told him I ordered 40 mins ago with still no sandwich and the first thing he does is argue about it only being 35 mins ago that I ordered. WHO CARES! Either way it has now been an hour wait with still no sandwich. Manager ought to be fired or reprimanded along with the drivers in hopes that they might be able to get driver who actually know directions and know how to drive. Dont order from here, or if you do beware and realized that you should order an hour or 2 before you are actually hungry.

Apparently being fast only applies to locations that are with in a .5 mile radius. Make a note if you live in Old Town but you’re more than .5 miles away they won’t deliver. Great marketing ploy though. #FirstWorldProblems

When I ordered online I forgot to add lettuce to my order. So I called and they tell me they can’t add lettuce to my order because it doesn’t cost money? Are you kidding me?!
I’m half a mile from the store and it’s now 49 min since I placed my order and still no delivery! Called back to get my money back! This place Is a joke!
You really need to step it up!

The sandwich is good but their claim is the delivery service and how fast it is when in fact, they don’t deliver at all.

As far as the food, it’s a Jimmy johns. Always decent, always consistent, and before I started ordering from this location, always fast.
I can reliably depend on this location, which is barely a mile away, taking between 45 – 60 minutes to deliver my order. I’ve started just going to pick it up because the delivery folks always have some crazy story about why it took so long. (Last time, the person couldn’t find the location before me and REEKED of cigarettes handing me my food.) I’d understand if this happened once, but it’s literally EVERY time I order and «give their delivery folks another shot».
It kind of breaks my heart because I used to LOVE Jimmy John’s in TN… They were always to my apartment in 15minutes and were roughly the same distance away. THOSE were subs so fast I freaked… These are subs so slow, you might as well give up.

Is this a 5 star boutique sandwich shop? No. Is it a 5 star Jimmy Johns? You betcha.
I’m not a big reviewer of chains nor have I ever done a mobile review (I’m big on length), but as a very regular customer here it almost hurts my feelings when I see it getting slammed as I check in. I come in and order to go, I get delivered to my house (all hours) and get it delivered to my office… I think this gives me some insight.
They have never messed up my order (knock on wood). Repeat, never messed up. Trust me, I’m not a «uhhh just give me the number 1 however it comes» type of person. I am an annoying special order person, even when I mix it up. I’m not sure what more you could want from a chain delivery sandwich place but what you ordered, in a timely manner. It’s also clean in there & everyone is friendly. Again, never messed up my order… That’s all that really matters LBH.
Protip: if you want a sandwich for lunch, don’t expect lightening fast delivery. This is a jam packed business dense area. Be prepared to wait some orrrr call early and beat the rush. I have ordered at all hours and notice this is the only time It’s not freaky fast, so I adjusted.

JJ’s just opened here in Old Town yesterday. I stopped by during lunch (just a quick walk across the street) to grab some grub. My first visit EVER to a JJ’s. I was surprised — Fast (like SUPER FAST), cheap, and decent proportions.
I’ll be back! :)