I’ve NEVER experienced WORSE customer service than I have at this JJ location. I work close by and order food several times a week for delivery, as well as my other co-workers. Last week my order was an hour late, so I called to check up. After arguing with the manager that I never received my food(he claimed it was delivered and I might be trying to get my meal for free, RUDE) he discovered the delivery driver gave it to a random person near the location of my work. Thinking this is crazy, and still hungry, I was hoping for an apology or something taken off my bill since my food was given away. NOPE the manager Chaz, laughter it off, never apologized, and was unwilling to send my proof of void of payment since I no longer wanted the food. I will NEVER be returning to this location, and neither will my coworkers. WORSTCUSTOMERSERVICE
Zachary W.
Évaluation du lieu : 1 Phoenix, AZ
Probably the worst location in the valley. I love other locations I’ve been to. This one, the service is below average and they act like they’re doing you a favor.
Traci V.
Évaluation du lieu : 2 Scottsdale, AZ
Placed order on line at 12:59pm and was delivered 40 minutes later AAANNNDDD the sandwich wasn’t made to how I ordered it. Not happy
David P.
Évaluation du lieu : 4 Scottsdale, AZ
#12 Beach Club with the works. Never disappoints. Consistent time after time. Location after location. Always fast. Sometimes the cookies aren’t as soft as other times. And $ 1.50 for a cookie is a bit steep. But, I guess that’s a good thing because it makes me cheap-out and thus save calories and sugar I don’t need. The crew is always friendly. They were happily able to joke about the experience of Customer Appreciation Day. A refreshing change. So many fast food workers seem to like to complain about their work. Not at JJs. Nice! About the only thing this location could do to improve: send someone through your dining area right after the rush — when you’re tired and have to stock your backbar anyway — to clean it. And, why do you use the table just inside the door as an employee break table? That sends a wrong message.
Caroline T.
Évaluation du lieu : 5 Phoenix, AZ
My husband and I went to this location on March 21st around 8:00 pm. My husband ordered the Billy Club and I ordered the Vito. Both of our sandwiches were prepared using freshly baked french sub bread and plenty of meat, provolone, tomatoes, sprouts, onions, peppers, shredded lettuce, mayo and Grey Poupon. I had oregano, vinegar and oil added to mine to top it off. The sandwiches were the best we have had to date at a Jimmy John’s. The workers there are nice and friendly, this location has plenty of seating, its clean and brightly lit. I also have to add the Jimmy John’s Chips are crunchy and flavorful and adds to the sandwich eating experience. Their prices are reasonable considering it is a loaded sandwich with all of our favorite toppings. I recommend this location – its worth the drive or if you are in the area be sure to visit.
Penny H.
Évaluation du lieu : 1 Scottsdale, AZ
Had a sandwich delivered. Tipped the driver with cash. The driver then ADDEDTIP to the receipt so I was charged an additional $ 3 for a sandwich. This is called committing wire fraud. When I called to report this, the assistant manager was helpful but didn’t understand the major breach his employee has made and wasn’t sure if he’d be fired. Regardless, I have deleted my account and will NEVER order food from this restaurant again. I would warn you all to follow suit.
Rodney F.
Évaluation du lieu : 1 Kendall Square/MIT, Boston, MA
Freaky Slow… Slowest Jimmy Johns I’ve ever been to. There was no line when I walked in only about 4 booths taken with existing customers and it takes the guy about 3 min to ask me for my order then another 10 minutes to make the sandwich. It is also the dirtiest one ibe ever been in as well. I will be avoiding this location in the future.
Taylor S.
Évaluation du lieu : 2 Scottsdale, AZ
Good food as always with any jimmy johns… However this one has a history of being extremely slow with delivery. Took 45 mins to get my sandwich this time… So disappointing because they claim to be freaky fast… Guess thats only in the store!
Josh M.
Évaluation du lieu : 1 Laveen Village, AZ
Again, super crappy delivery service, with no care or sense of urgency when I call the store. Umm… he should be there in about 5 minutes… was there response. And they just don’t care, they told me they’ve been extremely short staffed, yet, when I go inside to order they have a small army there making sandwiches, how can one place be so good inside yet have the worst delivery service? I’m officially done with this place.
Claudia C.
Évaluation du lieu : 1 Scottsdale, AZ
I have always liked Jimmy Johns but this location is the WORST! Waited 2 and ½ hours the first time I ordered delivery. I had to call twice. Ok — so maybe they had a bad day. Today, I ordered again. It took over an hour. They are a block away! And no napkins. Ugh.
Ed Z.
Évaluation du lieu : 5 Watchung, NJ
I love Jimmy John’s, and am glad to see they now have some in NJ! Every time I’ve been here, from the time I place my order to the time I have my food, it’s been less than 5 minutes. The food has always been great. My favorite sandwich is the Vito, which is their version of an Italian sub. They also have«slims», which are smaller sandwiches for those counting calories. For those not watching their calories, they have giant club sandwiches, and even something called the gargantuan! The people working here always seem to be in a good mood, and have without exception been friendly and competent.
Alex M.
Évaluation du lieu : 5 Auckland, New Zealand
Beyond impressed on how quick the order was ready… By the time I paid and grabbed chips my order was called!!! Wow now that’s service
Kam W.
Évaluation du lieu : 4 Phoenix, AZ
Had a delivery brought to work I must say my coworker ordered sprouts I did not but they were all over my sandwich and i really wish i had the sandwich was Delish.
Ashley M.
Évaluation du lieu : 2 Scottsdale, AZ
Try freaky slow delivery. Good food, but nothing fast about it getting to u. 56 mins Now if u make it into the store they do make them pretty fast.
Rastablonde J.
Évaluation du lieu : 1 Mesa, AZ
I came in here for lunch with my 2 kids. I ordered a tuna club. I received it on a sub roll and they said thats how it comes. The picture on the menu clearly shows wheat bread. How has a club turned into a sub? anyway they fixed it no problem but the sandwich was just awful. no taste. My kids ordered a slim with turkey and they wouldn’t even change the cheese for me, provolone only they said! I hate how jimmy johns makes you ask for napkins and a packet of mustard. could this restaurant be any cheaper? The cashier was a nice kid but his teeth were rotted horribly. I felt bad for him but it completely ruined my appetite. I understand everyone needs to work but I feel they should put somebody with a better image when working at the front counter. I will never ever be going back.
Danielle G.
Évaluation du lieu : 1 Phoenix, AZ
I like how they send their delivery driver out without any cash, so he ends up getting a 7 dollar tip on a 7 dollar sandwich. Never ordering food from this place again.
Steven K.
Évaluation du lieu : 5 Phoenix, AZ
Being that I have to avoid sugars and carbs most of the time, I wasn’t expecting Jimmy John’s to have anything for me. I tagged along here with my friend for lunch to see what it was about. Thankfully they have an Un-Wich, which is their version of a Lettuce wrap. It was actually just as good as eating a sandwich. Sure there was no bread, but I’m all about the meat, cheese, veggies, and sauce anyhow. The lettuce was crisp and held together long enough to enjoy eating the full thing, and it was just as satisfying as eating a sandwich. I figured that worst case scenario they would have a salad option, but surprisingly they either don’t or I just couldn’t find it on the menu. In the end the Un-Wich was so much more satisfying than a salad would have been.
Holly M.
Évaluation du lieu : 4 Scottsdale, AZ
How can you not love Jimmy John’s? Their service really is freaky fast. All of the ingredients on the sandwiches are fresh and made to order and the service is exceptional. Employees are always nice and helpful and willing to give suggestions on sandwiches. The facilities are always clean and a couple of them even have drive-through’s! The fact that a made-to-order sandwich shop can get your order done that fast is impressive!
Jessica K.
Évaluation du lieu : 1 Scottsdale, AZ
This location has the WORST delivery record. Our office is a block a way. Occasionally they can get sandwiches here in under 30 minutes. Frequently it takes an hour. Freaky frustrating!
Alexandria S.
Évaluation du lieu : 5 Scottsdale, AZ
Veggie un-wich with hot peppers and sprouts is what this girl is about(although they are a little too generous with the sprouts)! Delivery and ordering in, staff is always friendly, accommodating, and speedy. I mean it’s a sandwich shop– my expectations include: making sandwich that doesn’t take 15 minutes. THEYWORKREALLYHARDBYTHEWAY! Great Job guys and gals!