Jimmy John’s

Coustomer service was terrible. the music was way too loud !!
Employes were yelling at the top of their lungs
They could not get our order right if there job depended on it
worst sandwitch shop ive ever been too

This Jimmy Johns is not only the worse location I’ve ever been to and ordered from, it is the worst food establishment I’ve ever had to deal with!
I have ordered from here 5 separate times. I work 1000 feet from the store. Due to my work, I can’t leave the building or it sets me back hours for minutes of down time. Besides, they have «freaky fast delivery». Out of these 5 times, I’ve received my order 1 TIME!!! After sitting and waiting for anywhere from 90 minutes to three hours with no order and no phone call, I’ve had to call. I’ve gotten the following reasons why my order was not delivered to me…
1) they ran out of bread and the next closest shop ran out as well.
2) the system went down and they can’t make sandwiches without it
3) the delivery driver wrecked their car (as I watch their delivery driver pulling out of the parking lot)
4) the delivery driver wrecked their car (YES THEY HIT ME WITH THIS TWICE SO FAR)
5) they actually called me and said if I wanted my order, I’d need to come pick it up, because the delivery driver was low on gas. (I shit you not people, they said this!)
Today however, after 90 minutes of waiting, me calling, me being told it was in the car on on the way, another 30 minutes after that, I FINALLY get my Totally Tuna sub. As I unwrap my sandwich, my stomach growling in anticipation… what’s this!!! They gave me a sub roll, with cucumber, tomato, mayo, and about 2 pounds of lettuce and sprouts. Not a drop of tuna. I immediately called, and as I was beginning to explain what happened was told to «shut up» by the AGM.
I won’t go into details about what was said. I ended up having to drive down there after work and get a refund and have a new sandwich made. I have no doubt that this was done on purpose because I had called and complained, after waiting 90 minutes. Nobody accidentally shoves a bag of lettuce in a sub roll instead of the tuna.
I have dealt with only one person who truly seemed apologetic and sincere about the way I’ve been treated. I will say as well that most of the other businesses I out complex will no longer order, or step foot in that place any longer due to them having the exact same experiences as I have had.
Stay away from this hell hole. Go to the McDonald’s or the Raising Caines. The only thing you’ll get quickly from this Jimmy Johns is an elevated blood pressure and an empty stomach. I don’t know if this is a corporate location or a franchised location. But it blows my mind that anyone would hire such incompetent, rude, lazy employees. The best thing for this location would be for a Subway to take over.

Terrible Service. Took 40 minutes to deliver. Freaky Slow.

We are huge fans of jimmy John’s — we order it on a regular basis for work and home HOWEVER THIS LOCATION has really disappointed us. It takes a lot for me to write a bad review. We have been ordering for work at least 3 – 4 times per week for delivery. Long story short, the delivery driver never showed (was lost at another delivery) and after 50mins of waiting I went to pick it up myself. I had called the store to be SURE my order was still there or if it was enroute (it was still there according to their staff). When i showed up at the store there was no order. They offered to make my food again (duh that’s why i’m there) however were very annoyed when i asked them to not charge me for the delivery fee and tip i placed for the driver. (i’m not paying for delivery if i have to pick it up myself! again DUH!) She slammed my cups on the counter and then offered to make my lunch for free– however even with that (which i did appreciate) they did not even make my food how i ordered it– all it was was meat and lettuce. It’s very unfortunate because now they’ve lost a long time and frequent customer. This is not the first experience we’ve had along these same lines — probably more like the 4^th or 5^th. Hope they can get their stuff together or they’re going to loose a lot more customers. Also, never was there a manager available to discuss with.

After 30 minutes waiting for my food I called to ask about it and was informed that there was only one driver and she would be right there. 20 minutes later I got the driver on the phone and she told me she tried to deliver my food but I wasn’t home. Wrong! I was in the driveway the whole time working a garage sale. She finally realized she went to the wrong address and got it to me… An hour after it was ordered! I called and spoke with the manager, who was quite nice, and he gave me a refund as well as a $ 10 credit.
The next day I helped with the garage sale again so I decided to use my $ 10 credit, but this time I drove there myself. Before I placed the order I explained about the credit so they tried to locate me in the system to verify… They couldn’t find my information so I had to call in my order while standing at the register so that they could locate my account. Then they couldn’t get the system to credit me so they kept taking other orders while I stood back and waited for them to figure it out. 20 minutes later we finally got the food and was able to pay.
While we were waiting there was a man trying to order for his kid. All he wanted was a slim with mayo added. The manager told the guy that mayo could not be added to that sandwich even though the man offered to pay extra…
I’m baffled. How can you screw up that many times with one person and then piss another person off by not letting them have mayo in such a short period of time? Do you really expect to stay in business with this sort of service?

Ordered and 20 mins later no food. Call and told it was on it way 20 mins later. First time I order from this place and it will be my last. Had to go to jack in the box for food sad but true. If you are willing to wait half hour to get you food perfect place for you to go.

Plain and simple: good staff, quick preparation, nice location, good music. Can’t complain about anything. Being close to work, I come by happily maybe once a week.

Since my last review I’ve ordered several times and each time they were consistently fast and the food was perfect!

Incompetent service? Check! Overworked employees while other employees stand around? Check! Giving you a screwed up order? Check! If you love having your time wasted, then by all means frequent this location as much as possible! If you want good, competent service and accurate orders, visit the many other JJ’s in the area.
After attempting to send a complaint through JJ’s main website, I received an error message (more time wasted!) and my complaint couldn’t go through. How convenient for an error message to pop up when filing a complaint!
JJ’s food is OK… I consider them ok sandwiches for when your too lazy/​busy to drive out and grab lunch (even though they seriously skimp on ingredients!)…I can seriously live without it and will do just that. My office usually orders delivery from them about 3 – 4 times a month but I told them if they want JJ’s in the future, to go order it themselves as I’m done with them. Too many other sandwich places out there to waste my time with JJ’s.

Good subs but out of four delivery requests, two were performed within 10 minutes, one was right at 20 minutes and the last one took 35 minutes! I can’t be critical of the drivers as they did their very best, but I am very critical of this particular Jimmy John’s management as they should make sure that an adequate number of drivers are available. (BTW, this JJ location is 0.7 mile from the requested destination location.) The two unacceptably late deliveries occurred approximately five weeks apart so these miscues cannot be blamed on a single unusual event. Freaky fast, my butt!!!

How does a sandwich shop only have one choice of cheese? They are great for when you don’t want to leave the office and you can have them just deliver. But for the price, there are way better options in the area. I have tried a few different sandwiches there, and they all kinda taste the same.

Always fast and consistently good. Plus they always remember my order. They are really friendly as well. The managers are wonderful.