LensCrafters

Walked in at 2.10 and they said we would be seen at 2.30. Without any explanation or anything, at 3, we finally asked what the deal was and were seen. Also way overpriced for an eye exam.

The hubs and I came here yesterday for an exam and glasses for each of us. All of the ladies that worked here in the morning were really nice as well as our optometrist. When we were done, we headed our to pick out our glasses. The tall short haired lady (I should have gotten her name) was awesome. She was so helpful and personable. The prices were pretty steep, but for quality prescription sunglasses I suppose it is to be expected. I was not expecting, however, the level of customer service that I received.
I was told that they would be ready in 7 – 10 days, but they were actually ready that same night! (score!!) and so I headed back to pick them up. The gentleman that was working was very nice… but I did have to wait quite a while before I was helped. He was the ONLY person working there and I saw 4 different groups of people waiting to be helped. I thought it was a little ridiculous that they would only have 1 person working… but again, Great customer service from the guy so yay

Walked in and was quickly assisted, Danielle took great care of me. Definitely coming back for anything eyewear related!

I can’t believe I gave these people a second chance. Twice now, I have ordered (or tried to) three pairs of glasses/​sunglasses. While quite adept at ringing up the bill, I have found every single person/​manager I have interacted with utterly incompetent. Unable to correctly measure, adjust, prepare or even clean my new glasses, they have lost my trust forever. The icing on the cake was ruining the glasses I wore in today, with feeble attempts to rectify the situation. Cancelled my order, won’t be back.

Top Notch Service. Samuel was a pro! I was in Tempe visiting friends and attending a couple sporting events. I left my contacts and glasses in California. Without them I wouldn’t have been able to see the two events, ruining my trip. Samuel and his colleague at the Camelback colonnade bent over backward to provide me a set of contacts. He saved my trip. Thanks Samuel!

Awesome service. The doctor fit me in at the last minute the day before thanksgiving. Also, they rushed my glasses to me and I got them within an hour. Better than waiting 2 weeks at nationwide vision.

AWFUL AWFUL… can’t even begin to say one good thing about service or the people that work there… .I have been going to this location since the day they open their doors. In the last few years the selection is high price junk and the service only continues to go down. We ordered 6 pair of glasses (still waiting) and trust me if I could get my money back I would. You can’t believe the stories we have heard about our glasses! If I could I would give them a minus 1 star.

Worst customer service experience ever. My boyfriend bought a pair of rimless frames and was upsold on super pricey «high index» lenses that were supposed to be thinner than normal ones. (They were virtually the same.)
They came in (after the first three pairs from the lab failed quality inspection) and we had to wait for an hour while they put in the extra set of lenses because the initial set had a bubble. The second set they put in seemed ok till we were home and he noticed that there is a small watermark on the lenses visible in each eye’s field of view AND the lenses weren’t even cut to fit the frame correctly. These are $ 600 glasses by the way, just sayin’.
We spoke with a very unapologetic and defensive manager/​supervisor, Angel who was shaking because she was so angry (that she had to offer customer service to someone with legitimate concerns??) said the markings are standard and they couldn’t do a perfect cut with the frame he selected. I was very thrown off by her behavior since the customer in this situation was being really calm and friendly about the whole situation. I’ve verified since then that these markings and off-​cut are not standard at most quality retailers and I have a hard time believing it is for a trusted name brand like LensCrafters.
He reordered the glasses with regular polycarbonate lenses so that he wouldn’t have to deal with indicator markings. They told him it would take up to two business weeks to fill the order. After two weeks passed he called, Angel said she would call him back and never did. This happened twice and because he wasn’t getting any return calls, he finally decided just to go in to the store. When he did they did in fact already have the glasses and he waited for her to prepare them — not sure how long they were sitting in the store.
It ending up taking over a full month to get these glasses. In the meantime, the immature manager and the sales rep, Marina that we worked with offered no apologies at all. Apparently, once you’ve paid they don’t want to deal with your issues. I found the experience really disappointing because I’ve always had extremely positive dealings with LensCrafters in the past, but we won’t go to this location again in the future.

This is a great place to get your eye wear great selection of frames and excellent staff very helpfull after my eyeglass world debatchery i called around to find a better price on glasses it turned out they are having a 50% off sale on frames and lenses i went in found what i wanted not only did they cost me half of what every body else wanted to charge me they had them ready in 1 hr …