I came here with an online return and the adult woman at the counter acted put out by my returns. First she finished her conversation with the woman in front of me for a about there minutes while I stood there with my packages and then she acted annoyed by my returns and there was no one on line behind me. I said, «Thank you,» afterward and she didn’t say, «You’re welcome.» Not sure where these snotty people come from but she had no idea if I was going to turn around and spend my return in her store so it might have behooves her to be nice to me.
Dana B.
Évaluation du lieu : 2 Phoenix, AZ
I shop at LOFT all the time and 9 out of 10 interactions with the employees here leave a lot to be desired. One older lady flat out ignored me even after seeing me with a stack of 5 – 6 pieces of clothing over my arm. It seems like they’re personally inconvenienced when you need to make a return or ask for another size. Every time I’m there, sizes are completely picked over with tons of XS, S, and M’s. A lot of the clothes are great, the prices are sometimes a steal, but if you’re looking for great retail customer service, this ain’t the LOFT to go to.
Michael L.
Évaluation du lieu : 5 Reno, NV
Never having bought cloths here for myself my experience is limited to the employees. After entering I was asked if needed assistance. I told her I wanted a gift certificate. This is something she can help me with. We get to talking and she asks for whom this is for since no holiday was coming up. I told her a client for a house warming gift. She seemed confused at this and I just told her I listen to my clients and I always pick a gift to fit who they are and not just out of rote. Well this lead in to a very nice conversation and a very pleasant experience.