Lumber Liquidators

Great experience while choosing the right flooring for our home, and then a property we are remodeling to resell. The staff here are knowledgeable about their products, and the right application for our property needs. They are interested in satisfying their customers, not just making the sale. There’s a wide selection of choices, and they will give you samples to take and see how they look at home. Great Service!

I had gone into Lumber Liquidators around June 15, 2015. I had seen this beautiful laminate flooring that I wanted. So I had a really awesome salesman named Zach, who helped me. He stated I could finance it so I went home so I could sign up for their credit card. Which was 0% for 24 months. So I thought awesome, I can make payments. So I purchased the items by the end of June. I was so happy to finally have new flooring in my house before my son’s birthday. So they stated I would have them in less than a month. Well here we are today Sept 28^th. Four months later, I have been making payments on a product that I have yet to receive. Every two weeks I have called to get an update. They will say it’s going to be another 2 weeks and so on. I called around the 12^th a girl had answered, who always says she’s going to call back but never does. She advised me that by the end of September I will receive my item. Which is what I have been hearing for the last 4 months. So I called again today to see when my flooring will be in. I was just told it won’t be in until the end of October. So I am honestly sick of waiting and wasting my time. I will just go elsewhere, someone that will appreciate my business.
Just F.Y.I — I was given 2 options
1. I could pick another product. (Which I didn’t see anything)
2. I could return it and when the item came in I could pay for it again. (which that made no sense to me) Being that if I did that I would lose the 24months 0% interest rate.

I have extremely mixed feelings about this store and the entire Lumber Liquidators company after visiting them. I have seen their ads for a long time and have subscribed to their email offers for a couple of years. The image they present is of a huge company with a massive selection coupled with closeout prices.
Frankly I have usually opted to buy home improvement products at Home Depot because they are located nearby and their selection is adequate. But for a special project I wanted something better than what Home Depot offered and I decided to drive the extra few miles to this, the closest Lumber Liquidators retail store. I have to admit, my jaw dropped. Based on their image I was expecting a big retail showroom with a wide variety of choices and options … probably a store about the size of a Big Lots or maybe an Ace Hardware. But what I found was a tiny one room office suite tucked away in a sleepy business park suite (where all the other stores were either closed or out of business). The selection of flooring was pitiful, and honestly looked quite dated. The display samples looked like they had been there for quite a while (some were faded by the sun) and for some inexplicable reason all of the samples were glued to a backer-​board so it was hard to get a sense for what the product itself felt like.
There were two retail clerks and there were both very friendly and seemingly knowledgeable. During the time I was there a few customers wandered in and out and the sales people had an unnervingly similar conversation with each of them, offering them a sample as if they were resigned to the fact that none of the customers were seriously interested in buying anything. On one hand I like the no-​pressure approach but the store and its employees gave me no motivation to buy anything from them. When I walked out I felt more confused than anything else and I certainly wasn’t impressed by the prices.
On a side note — as a first time experience with Lumber Liquidators I wonder how they get away with using their company name. The store neither sells lumber nor are they a liquidator. They are a hardwood flooring (real and simulated) retail store, that’s it.

I bought 4k worth of 12 mm laminate after I was told how great it was. the awesome warranty… let me tell you this is the cheapest junk and I am tearing it up. it is hard to keep clean. unless you mop 3 times a day. It streaks… its dull. looks cheap in large areas. and yes it does scratch even tho they will tell you it doesn’t.not to mention do your research about potential lawsuits (which they denied)…I called the store and spoke with a gal about cleaning it and she didn’t know anything… she had very bad problem solving skills (none).said she would call me back in 10 min…(never heard from her again)…4 days later I called Mike the manager… asked him to come look at this crap they sold me… he refused. asked him what to clean this garbage with and he wanted to sell me more of there cleaner that doesn’t work… other then that he had no idea… go figure… customer service is horrible (nice until you actually need something)…product is junk and do yourself a favor… goto home depot or Lowes at least they stand behind there products… I would never give this company a penny of my money again.

Zach helped me find a match to the flooring that was purchased last year. He went out of his way to find a match and save me mo ey on shipping. Outstanding customer service. Would definitely use lumber liquidators again.

We had a lot of questions for our DIY hardwood floor project. Everyone at the store was so knowledgable and helpful. They answered all our questions. Great people and great store.

They take customer service to the next level. Ask for Zack and Daniel. With so many choices we really will never shop anywhere else!

I shopped around on prices for a while and found Lumber Liquidators. Best prices, OUTSTANDING customer service and my floors look fabulous. I am very happy!
Thanks so much for helping me with my project :-)

Had a great experience working with Mike Gottschling and his staff. They were awesome when it came to customer service and their knowledge in flooring. They were extremely helpful and proffessional in every way. I would highly recommend The Lumber Liquidators in Scottsdale Az. Give them a try. Keep up the good work guys!!!

We recently purchased bamboo flooring from the Lumber Liquidators store located in Scottsdale, Arizona. All of the employees were extremely helpful and knowledgeable in helping us pick out the flooring and all necessary supplies needed for installation. I would highly recommend the Lumber Liquidators store in Scottsdale based on our recent experience.
Ohana Investments