MedPost Urgent Care

I’d like to update my previous 2-​Star review. I recently received a call from the Manager at this MedPost who informed us (both in my wifes and my case) that there was an error in the submission to our separate, and diff, insurance providers. Given this MedPost was brand new our ins providers had not yet added them to the list of in-​network providers. After the Manager resubmitted our charges both our ins providers covered some of the cost, but not all. However, the Manager informed both my wife and myself that our remaining balances would be taken care of due to the inconvenience. A HUGE «thank you» to them for doing this.

Months ago when this facility opened I stopped by to see if they were contracted with my insurance United. They assured me they were and I took information home. I was thrilled to have an urgent care facility right near my home. The week of Christmas I came down with an upper resp infection and laryngitis. Went to Medpost Sat am ¹²⁄₂₆. The front desk took my insurance card and copay. The visit itself went fine and I got a prescription. Low and behold I find out a few weeks later THIS doctor is not contracted with United!!! I’m furious because I feel like I did due diligence by checking before hand. The facility is contracted but not the doctor! So now I am stuck with a $ 300.00 bill since United has informed me they are paying zip… zilch! How can they take your copay and insurance info and knowingly send you back to an un-​contracted doctor. Like a lot of unhappy folks posting on Unilocal about this place I won’t be back and will notify BBB.
UPDATE: Within 2 hours of writing this review, Brenda from Medpost contacted me regarding my bill. She informed me the facility had been misinformed regarding when United would be contracted with them. They have been trying to contact those patients and in contacting me they have reduced my bill to $ 0. Thank you, I appreciate the call and their handling of my bill.

I read the Unilocal review of this place and of course was hesitant, but not completely scared off, due to the following:
The problem with Unilocal is that people write reviews based on factors that don’t necessarily reflect on what a Unilocal review truly should reflect on: service, quality, likelihood of returning, and so on.
For example: a doctor doesn’t give a patient the prescription they want (because antibiotics won’t work on a virus)… For doing the right thing, dr still ends up with a one star.
A plastic surgeon won’t do a procedure that they deem «risky» and the client goes elsewhere, claiming the other doctor was bad for not doing the risky surgery… For being responsible, surgeon gets a one star.
I know for my business, we get odd one star reviews from people who are ex-​employees — and sometimes, you just can’t please people no matter what you do. («Great food and great service — but it was cold out side and my food got cold since I ate on the patio, therefore 1 star»).
Anyways, don’t let the 2.5 star average scare you off. It’s a brand new facility and very clean, prompt and staff is VERY friendly and professional.
I pre-​checked in online via the Unilocal button, and sat in the waiting room for 5 minutes. At 3:30 on a Tuesday, it was empty — after I came in, three more did.
One guy– cut his finger tip off with a saw.
Other patient– seemed high maintenance and wanted to get debate about the meds he wanted.
Nurse came in quickly and we deduced some options that may or may not work.
The only hang up came, she left to go tend to the guy who had the finger injury, and all I needed was my prescription. The nurse fixed him up and also got me what I needed.
Thank you! I will be back!!! I appreciate it.

Gal at front desk was short and unwelcoming. The NP had awful bed side manners. The only person we thought was professional at this location was Matt.

Best urgent care experience! Brought my son in who was sick with a bad cough, the nurse Matt and PA Joy were awesome, my son loved them both. The front office was also welcoming when we came in and let us know there was a little wait, wasn’t bad though. Joy was thorough and everyone made my son feel comfortable. He was better within a few days with the medications he got. Will definitely recommend this place others!

Although the wait was minimal, unimpressed with the care.
The doc seemed in a hurry, though there was only one person in the waiting room. He spent about five minutes with me, told me to keep taking the OTC cold med and gave me a script for some mouthwash.
No antiviral, no antibiotics, and now I’m sicker than ever. Would not go back.

Made an appointment online to go in to this urgent care since my primary care physician had a waiting list for same day appointments. Ended up having the WORST experience with the doctor. I came in because when I swallow it feels like I am swallowing knives. Same symptoms I had back in April when I had strep throat. The doctor came in the room talking a mile a minute, would barely let me speak, and when he asked me a question would cut me off before I was even able to answer. He was rude and did not even attempt to listen to me regarding my symptoms. I was in so much pain that I could barely get my voice to project to answer him, so when he asked if I felt like I was losing my voice I was confused since he could hear with his own two ears that my voice was not there. The minute I answered yes he said «Well you don’t have strep if you feel like you are losing your voice.» He then proceeds to tell me my strep test came back negative (which it also did in April when I actually had strep) and didn’t mention sending my test out for culture (which is what they are supposed to do with a strep test). In April my culture came back positive after the initial in-​office test said negative. So after I walked out I called back to ask how long it would take for the culture results and the receptionist tells me the doctor didn’t send my test out for culture, but if I wanted to come back and have him swab my throat again I could. What a pointless appointment. I now have to go see my primary care doctor anyways to get an EDUCATED and KNOWLEDGEABLE diagnosis. Thanks for nothing, MedPost Urgent Care. What a waste of time and money.

My wife came in with a cough and bad congestion and saw a Dr right away. She was diagnosed with pneumonia, given an antibiotic and cough syrup and was very pleased with her visit. She would recommend.

It was a Tuesday morning around 1045am when I went there. There were no other patients so check in was fast. I was seen quickly and seen by a PA, not an MD. It was a good experience; I will return.

I called to see if I could place myself on a waiting list. When asked what my symptoms were, I explained pressure behind left eye, headache, and nausea due to severe headache. I was told by the receptionist that she didn’t think they «treated» that «kind of thing» there, but would ask the doctor. I assured her I thought it was a sinus infection, but she came back stating the doctor instructed me to go to the ER, get a CT scan, and see an ophthalmologist. Again, I said I believe it is a sinus infection, but was still instructed to go to the emergency room. Being triaged over the phone and denying patients is a poor business practice in my eyes. I went to another urgent care, 20 minutes away from home, to be told I did indeed have a sinus infection and was sent home with an antibiotic. I would love to go to a closer urgent care, if I ever need to again. However would be very uneasy about the quality of «healthcare» I would receive there.

We were impressed with our entire visit, from check-​in to our time with the Doctor. One of the smartest doctors I have met, and he even took the extra step to call the specialist directly before I left to help me get in quickly. I highly recommend this clinic.

My mom and I both had sinus infections and had the exact same symptoms. I called the place before we came in and asked if they took my insurance. The girl on the phone said yes. When we got there, we paid our copay of $ 25. We were pleased with the service. However, a few weeks later our medical bill comes. I owe $ 350 and my mom owes $ 270!!! Are you kidding me? You thieves told me you took our insurance. My mom and I had the exact same symptoms, how was my treatment $ 80 more? Scam artists. Good luck if you think we’re paying that. You’ve been reported to the BBB.

WORST SERVICE EVER!!! Think twice before seeking care here.
This was our 2^nd and LAST visit to this location. Took my son there last night (first visit). Checked and released… Was told we had up to 48 hours for recheck if symptoms persisted or represented.
Went there today for recheck as symptoms continued. The first words at check-​in were «ummm… You have 2 minutes before we close»… We were shocked and in disbelief in how we were greeted. NO COMPASSION OR CONCERN WHATSOEVER!!!
The nurse came to the front desk and the first words were «we can’t do anything, we’re closed».
Enough said… We left and will never be back! This location is 3 min from home, would rather drive to the other side of the city to avoid this place.