Primp and Blow – A Blow Dry Bar

No more fruit infused water to help yourself to.
No menu of the different styles that are available to chose from.
No iPads offered while getting your service done.
Place seemed a bit dirty and disheveled. Empty, also.
The 3 stylists working all seemed friendly.
My hair looks nice, unfortunately there are too many options out there to go back without them stepping it up.
Much higher quality a while back. Not worth the $ 40 base price (plus tip) any longer.

I was really disappointed with my experience here. I have always wanted to get a *blow out* and was nervous based on some reviews I read on here but gave it a try anyways, now I know to not do that again. I asked my stylist to just curl my hair, no fancy ringlets but just waves like a wand would produce. I was excited when they started curling the bottom, but then towards the top/​front of my hair its like they rushed and did one big curl, ran their hands through it and was like «there you go!» and then I was like «ummmm», kind of in shock & realizing how bad it looked. And then they walked away. I then went home & re-​curled all of it. So upset I paid $ 60 for it.

I was excited to try this place out but unfortunately my hair didn’t turn out great.
I have wavy, multiracial hair and I have a lot of it. I specifically asked when I called if they know how to do ethnic hair. The receptionist assured me that all the stylists are trained to handle all types of hair. After hearing that, right off the bat, I was a little concerned because there’s no way every stylist can be an expert and trained appropriately to deal with every hair type; some may have more experience dealing with certain kinds of hair than others. Alas, I wanted to give them a solid shot so I booked my appointment.
The wash and scalp massage were wonderful. Unfortunately, as soon as the woman I was assigned to started blow drying my hair, it became apparent she didn’t know what she was doing. Sweet woman, but she just seemed way out of her league. She didn’t pull my hair tight enough around the brush to get it completely straight and dry before moving on to the next section. So, by the end, it didn’t lay as flat on my scalp as it should. Even though I think they typically charge extra for flat ironing, I think she realized she messed up and didn’t know what she was doing. Without asking, she tried to flat iron it to help it look better and didn’t end up charging me for that service. By the end, as she was flat ironing my hair, I was literally coaching her on how to take smaller sections to get it straighter. My hair didn’t turn out horrible; it was just more poofy and less straight and shiny than I’m used to when I get it done professionally.
It seems like they assign customers to stylists as they walk in rather than based on specific skill sets, and I think they might want to rethink this business model.

I was visiting from out of town and the woman who blew out my Hair was new and in between every section she would stop and blow out a section, stop again etc. It was mind-​numbing to watch and to top it off she was not drying it enough so it was not smoothing out. I told her this several times to no avail. Finally another person who worked there fixed the front after I complained. It was a bad experience and I know everyone is new but paying $ 40 for a blowout I don’t feel I should be the Guinea pig. The should of discounted me or something but they did nothing. The worst

Agree with the above comments. I will not go back here. I also wanted a style in addition to blow dry but the stylist said it would take too long and my appointment was only 45 mins. After 25 minutes my hair was completed so I’m still confused how I would «go over in my time» when I still had 20 mins left for my appointment. I’m very disappointed with the customer service of the male stylist. This place was not worth it. I’ll definitely stick to drybar. They treat their customers with respect.

Went on November 7^th for my family pictures. Lisa was my stylist for both hair and make up. She listened to me and if I was not happy with something she would go back and fix without getting frustrated. She did a great job on both I left their feeling amazing!

Had to write a review about this Stylist. First off I have been to this Primp and Blow in the past and had a bad experience every time. I have left there with damp hair on my scalp that then frizzed out an hour after leaving, I have left there with way too much product in my hair bc the Stylist used product to tame my mane instead of technique. The problem is that when you are running around all day and you have an event to get to and do not have time to do an at home blow out or makeup application you are sometimes forced to go to these places. I know you are asking, «why would I risk another bad experience when I had somewhere to go that I had to look my best?» The simple answer is that I know I am going in for a service and I am not leaving until I get what I want and what I paid for. Well guess what? Third time was the charm. I ran out of time, again, this last week before a huge charity event and walked in to the Waterfront location BTW don’t book online they ALWAYS screw it up. The Stylist I was booked with was named Kaylyn Christine. She was FABULOUS. She actually spent time with me to ask what I was getting the blowout for, duh!!! And she actually talked to me when none of the others EVER did, like they hire Stylist’s who are socially awkward, really? smh. She gave me a GREAT blowout and she also does make-​up. She said that she was certified MAC but Primp & Blow doesn’t use MAC so if I wanted her to do my makeup it would be Smashbox, which she assured me would be comparable. I declined this time bc bottom line, MAC is the only makeup I trust for a makeup application, every other line looks too cakey on me, no thank you! So if you use this location (this location is easiest because its in Old Town and if you are headed out for Happy Hour or clubbing you can make your appointment after work, get a great blow-​out and leave looking FAB) make an appointment with Kaylyn — don’t let them talk you out of it and book you with another Stylist. AND she knows the area really well so she can recommend a great restaurant or HH.

I have been going to Primp and Blow for over a year now, and I do not have a single bad thing to say! I was first turned to Primp and Blow through Groupon and have been going ever since. If you are like myself and have a full head of thick hair then this place is your savoir look no further! From the moment you step in you are greeted by a receptionist, who will politely ask you if you would like a drink. They have everything from coffee, soda, and fruit infused water. Next is meeting your stylist, I personally recommend Alfredo or Tierra [ I hope I spelt their names right]. You will have ZERO issues with either or. The stylist will review your hair and ask what kind of look you are going for. Mind you they are a dry bar so no cuts are involved. Then you will be taken into a dimly lighted room where they will began to wash your hair. My favorite part of the shampooing is the scalp massage, that lasts about five minutes or so. Very soothing also helps promote hair growth! After that’s finished you are taken back to the chair where they begin the blow drying with a round brush. The first time I had it done I couldn’t believe how straight it was! Needless to say I highly recommend Primp and Blow and will be going back often!

Don’t use their online booking. I like this salon, always satisfied with their blowouts, staff is friendly and helpful. However I like the idea of scheduling an appt online, so today I booked online for the first time. Got to the salon at the appointment time and was told there was a «glitch in the system and it double booked.» They said they tried to call me but the phone number was wrong on the reservation– which is really strange because I used auto fill for that. I asked if they had a known problem with the software and the woman at the desk said no. She offered an appt for later in the day, which I took.
They seemed satisfied saying there was just a «glitch» and there was nothing they could do. There is no such thing as a «glitch» that cannot be solved. They have a software problem that can be fixed. The online appt scheduling is unreliable and I won’t use it again. It should be disabled until it’s been fixed and tested. Bottom line, good salon, fix the software.

I am a big fan of any place that simplifies my life in some way. Primp & Blow is one such place – when I book an appointment, I know my hair will be in good hands & I will walk out of the salon with freshly shampooed, blow dried & styled hair that looks & feels fabulous. The salon is very chic & glam. My hair has always looked fantastic after every appointment. I would recommend booking an appointment with enough advance notice so that you’re ensured an appointment at a time that works best for you (the last time I booked an appointment, this was a bit of a challenge as they were all booked up.)

Customer service wasn’t as great. I been to this location twice and my experience the first time was much better. My 2^nd time here, I wasn’t offered a refreshment, the hair stylist was a bit boring and hardly spoke, some of the stylists seemed stuck up. My hair came out good in the end, she offered to cut my hair at her other salon, gave her a day; she agreed for the following Friday. Mentioned a time to her (around 9am), and she said she was working at primp and blow and if it was possible to have a earlier time. Told her 8am and she was still a little hesitant… If I was a hair stylist and was making an appointment with someone I would do everything I can to fit my schedule around the customers… I never ended up getting a haircut by her, but my blow out came out nice. I would consider the camelback phx location better.

Atmosphere is nice, always busy and the actual hair stylists are really nice people. BUT the manager. OH the management. They told my friend that in order to reserve an appointment she had to put a card down so they had it on file, WHICH is fine! No problems there. But I had her pay with cash for two appointments on two different days because we were in town for her NPC bikini competition. She checked the bank this morning, while at Sprinkles across the way, and noticed she got double charged for both hair appointments. Called ahead and told them we were coming in to chat. She had been double charged as well as we paid cash for both so she ended up paying twice as much. The manager and the cashier did NOT believe us so we waiting for 10min while my friend showed them her banking app. They happily gave us our cash back for the appointments. The manager did not apologize, wanted to help other customers ahead of me, while we were at the front desk, and did not even make eye contact as she handed her the money. We stood there waiting for her apology. At the desk. She didn’t notice us till I asked for my apology. And she said, «Have a nice day.» You be the judge. I hate people.

You gave my phone number on both my Twitter and Facebook as the number for primo and blow. Please fix this I keep getting phone calls for your company. I called yesterday you said you would fix it and you haven’t. Please resolve this issue.
They called shortly after to resolve issue. Thank you so much!

The only recommendation is they add a package of $ 175 for 8 blowouts a month.

Never again.
My friend bought me a Groupon for a «classic blowout, hair therapy treatment, and a five-​minute scalp massage».
When I arrived, I asked for my hair to be styled with big waves which the stylist said would take too long since she would need to blowdry it and then style it. So, I was given the option to have my hair either dry styled or shampooed and blowdryed but not styled. Well, since I wanted the hair therapy and scalp massage, I opted for the blowdry.
What a waste of time. There was no massage, it was the fastest, most rushed shampoo I have ever had, and I didn’t get my hair treatment. Then, she blowdryed my hair as promised, but that was literally it. Normally this would include a round brush or paddle brush to at least make it straight and styled. Nope, it wasn’t even dry. She kept asking me to run my hands through my hair to make sure it was dry — I guess she couldn’t tell on her own. And she declared me finished with still damp, still wavy, and unstyled hair.
Then came the kicker. I hand my card over to pay and the receptionist (a man but I forget his name) informed me that they would be adding gratuity and told me how much I was to pay! I am a great tipper, I will always fork over 25−30% for a good blowout because I have a lot of long, thick hair, but this girl didn’t deserve a tip at all, let alone the 20% that was DEMANDED from me.
I called several times to complain, the manager called me back and left a message, I called her back and left a message, then I never heard from them again.
Terrible service, terrible customer service, and with so many options and competition, I will be going elsewhere — like Drybar — from now on.

This is such a cool concept! You have a special event to go to and they wash your hair and style it in THE COOLEST WAY! There are blowdryers hanging from the ceiling and round brushes they leave in your hair. They even gave me a coke zero (wish it could’ve been wine but beggars can’t be choosers). My hair looked amazing for the night and right now they have a buy1 get 1 free for new customers! I have to use it in 30 days!

This is my favorite Primp & Blow location in the valley. I have ethnic hair with no chemicals, and didn’t think I’d find any who’d be able to handle it. I came here about a month after I moved to the PHX area and discovered Vivian. Vivian is a goddess with that blow dryer! She is so good that she can get my course and extremely curly hair bone straight, shiny, and silky just using the blow dryer and a curl brush. Wow. That takes skill! Because this is the desert, we always add a hot tool for the finishing touch though. I absolutely LOVE Vivian, and refuse to let anyone else touch my hair! :D
I love the scalp massage that you get with your luxurious shampoo service; it’s very relaxing. I may have fallen asleep during one of them. And the chairs at the shampoo bowls are comfy; they have pop-​up foot rests so you may elevate your feet, if you choose to do so.
The chairs at the styling stations were initially just ok. They use to make my back hurt, but then I realized that they had pillows. I put one of those behind my back and VOILA! Perfect.
They have many hair products for sale. I really like the Moroccan Oil line that they carry. I haven’t tried anything else. They offer hair extensions and make-​up applications, etc. I haven’t tried any of those services as of yet, so I cannot speak on them.
This location is bright and clean. I like the music selections that they play, and there are also TVs throughout for your entertainment.
They have iPads for guests to use while being serviced.
There is cool mint and/​or fruit infused water to parch your fiery throat during the summer (and all year round), and they offer an alcoholic beverage (I believe a mimosa?) for you lushes, er patrons 21 yrs of age and older.
I also love that they have many Groupon deals throughout the year, and that you don’t have to be a first time customer to take advantage of the deals.
The outside parking can be a zoo on busy days, but there is a free parking garage a few feet away, so no worries there.
Fashion Square Mall, and lots of eateries are also just a few feet away, so it’s in a prime location. Grab your friends, get glammed up at Primp and Blow, then go shopping, catch a movie, and grab a bite.

More like «Pimp and Go», I got a hypothetical bitch slap and it only cost me $ 65 (plus tip).
Horrible experience, would not recommend this place to any one.
I scheduled an appointment with Primp and Blow with two other friends for a «Primp and Blow Same Stylist (Shampoo Blow Dry, $ 35 & Full Makeup Application, $ 35)». I made a note that the three of us were bridesmaids and would prefer to sit near each other so that we could chit chat and relax before the craziness of the impending wedding festivities. We didn’t get to sit near each other, total bummer. I understand each stylist has their own station, but somehow I thought arrangements could be made since I booked the appointment 30 days in advance.
Anyhoo, I was greeted with a friendly smile by some ladies up front and my stylist, Cassidy, who shook my hand and introduced herself to me as we walked towards her station (which was on the complete opposite side from my other two friends). I sat down and we talked about what I wanted, which, I admitted I wasn’t sure because I was going to be standing outside in 106 degree weather so I wasn’t sure what would hold up with my hair. I asked if they had a book to look through and she handed me a small, spiral, booklet with about five styles to choose from. I was only attracted to one style in the book, which was a down, curl style with lots of volume (I LOVE big hair). I asked if we could do like a half up/​half down style with curls and she said «yeah, I think it will look pretty». So we settle on that style and I head back to a separate shampoo station to which Cassidy gave me great massage and wash in complete silence.
Next comes the blow dry and style… in complete silence, she is not one for small talk and actually asked if I wanted to look at magazines when I first attempted to converse with her (noted, no small talk, accept the magazines). Well, after 45 minutes and seeing both my friends with their hair completely styled and on to their makeup application, Cassidy was done blow drying my hair and asked if it was okay if she used a curling iron on my hair. I said «yes, of course» because I wanted a hairstyle with curls…
So after about another 20 – 25 minutes later my curls are done and I asked if she could tease my hair to give me a lot of volume at the crown. She does (this takes up some time as well), and then I pick up my hair and play with it to see what kind of half up/​half down style I want. I find like a loose, messy, side pony tail-​esque look that shows of the curl that she put over an hour into styling. Well, she tries to accomplish this once, giggles, and then says «I can’t do this someone else will have to try». And then she walks away… and I sit there… and wait…
…and watch my two friends finish with their makeup application
…and watch other customers come in and out
…and watch one of my friends leave while the other goes to get food for me because I am so behind
…and then watch my curls fall because the hairstylist that left me didn’t put any hairspray in it
.and then another stylist comes by (I forgot you name, sorry), about 15 minutes later, possibly after all the other employees realize that I have been sitting in a chair, by myself. I forget her name, but she was very apologetic, and created this beautiful updo (that was my only option because my blowout failed) with a side messy bun with LOTS of volume that held up beautifully during the hot ceremony and tons of dancing.
I didn’t have time for my makeup application, and just a bit shy of two hours, I head to the counter to pay, but the computers are down so the girl at the front writes down ALL of my CREDIT CARD INFORMATION to charge me later!!! What the flip? In my opinion, they should have paid me for the enormous amount of stress that they created because I now had to drive back to my house to get all of my makeup and head to the venue to complete my makeup before the photos!
On my drive back home, I call my fiancé and let him know, in a stress induced cry, about my horrible experience. He himself is in complete shock and calls the salon to speak to the manager who isn’t there, but they take his number and let him know he will be getting a call back. Well, its been a full 24 hours since my nightmare and we never received a call (I also filled out their customer service survey they email you post appointment), but they did charge me $ 65 dollars, for what, I’m not sure because I never got a receipt .
DO NOT GO HERE, I will never recommend this place and if I hear ANYONE mention going to this salon, I will advise them to take their money elsewhere.
**Edit 06/​09/​2013 3pm: Primp and blow contacted me saying I was never booked for both my hair and makeup (I uploaded my email confirmation to their photo section as proof, but it was later removed by Unilocal,probably per the request of Primp and Blow) and thats why I had to wait for so long. Blaming the customer is not a good business strategy.

As a last minute decision, I eagerly booked a style appointment for an evening event I was hosting.
Celina Nunez greeted me, and all I had to say to her was «Texas hair. Give me big, bouncing curls!» She totally got it, and more than delivered!
Literally, I was in and out in less than 30 minutes and my hair was a dream! It looked so celebrity styled, and made me feel like a million bucks! I loved it!

Winner of Arizona foothills magazine best blow dry hair and salon, this place should be called «Divine Head and Scalp Massage».
I have been here numerous times for blow outs, make-​up application, and even spray tans.
Their list of services is long, and you can virtually get anything from an «up-​do», to eye lash extensions, hair tinsel application, clip-​in hair extensions, organic facials, waxing, and custom spray tans.
The «Primp and Blow» is, of course, their signature product. For $ 60 receive an extremely relaxing trip to the sink where your hair is lathered and your scalp massaged — before settling into one of the comfortable chairs in the salon with an Ipad containing your favorite magazine. After your fabulous blow-​out, feeling super gorg… you are escorted to the make-​up bar for a customized application. I have used this service twice now for a special occasion, and it was well worth the time and money.
In a rush and or just don’t feel like blowing out your own hair? Come in with your already shampooed hair and get a blow out for only $ 25.
Just need some bouncy curls or flattening that stubborn frizzy hair? They can do that for only $ 10.
If you have thin lashes like I do, an able professional can apply lashes of your choice for $ 15, but longer lasting lashes start at $ 60 and go up to $ 250 — depending on whether you want a partial or full set.
If you want to have a special date with your tween daughter, bring her in for a «Tween Blowout» for $ 25, or treat her to individual or bundles of colorful hair feathers that start at $ 8.
Skin care is provided here as well, with their popular Organic Express Facial, for $ 45 and short enough to be enjoyed during your lunch break. Get a healthy and beautiful glow with deep cleansing followed by light makeup application — and a stimulating hand massage.
If you have problem skin and suffer from acne or hyper pigmentation — the «Brighten Up» Facial for $ 75 oxygenates and reduces sensitivity and gives your skin a radiant glow.
Face and Body airbrush tanning are also available, but are more expensive than other custom tanning salons. This may be due to the product, South Seas Tahitian, which is 100% Paraben free and produces a warm and even color which can last for weeks if proper skin care is practiced.
Last but not least, waxing of all areas of the body is also offered — starting at $ 10 for lip and chin and going up to $ 50 for brazilian and back.
Join their email list, and check frequently on deal sites such as Deal Chicken, as they have amazing deals for their services.