Primp and Blow – A Blow Dry Bar

Terrible customer service and very rude. Tried to check out with hair products and nobody was knowledgable or helpful to do any transactions. No managers present to help. Will never go back.

Every time I visit Scottsdale I book an appointment. these ladies really know how to please! Have been here many times and only once was a little disappointed but you can always request your favorites! Their products are wonderful too!

In general, I think the stylist are good at what they do. I have been a little put off by the management– not terribly friendly and unprofessional. I scheduled an appointment with a stylist and the stylist left without my knowledge. So when I showed up for my appointment, I thought I was going to get the stylist I requested. No one bothered to call and tell me that my requested stylist was no longer there. If I purposely make an appointment weeks in advance because I like the way someone does my hair, I expect to be notified if they can not follow through on their end of the deal. The lady was unapologetic and rude. The stylist did a great job and not her fault but I still would have liked the heads up before my appointment so I could cancel if I wanted (which is why I think they were shady and dishonest about notifying me). I won’t be back.

They do the job but you’ll have inconsistent experiences and hit or miss staff. Manager was nice first time, rude the next. I was barely greeted while she stared at the computer screen. One time they offered something to drink, next time they didn’t. They charge you if you cancel within 24 hours, which is hard for my ever-​changing work schedule. And I love energetic music but it’s way, way too loud and they had some nasty songs in rotation that would require me to cover my daughter’s ears. They need more seating to wait in and better training and leadership. this could be a goldmine if they made some changes, but I’ll go to Drybar as my first choice.

I’ve heard A LOT of negative feedback about this place, but since it’s literally 5 minutes from my house I decided to give it a try anyway. I called to make an appointment, and was immediately placed on hold. When the receptionist finally picked up again, she hurriedly took down my information. Finally, she asked if she could have my credit card information to hold my reservation. I told her I wasn’t comfortable giving her that information, and she said, «Okay, I’ll cancel your reservation.» and hung up the phone. Wow. I called back, and asked to speak to a manager. The woman who answered the phone said, «You can speak to me.» I asked if she was a manager and she said yes. I told her that I had taken issue with the idea of giving my credit card information to a total stranger over the phone, and she told me that it was just the way their system worked and there was absolutely no way around it. I asked if there was an owner or corporate office I could speak to (which sounds ridiculous, but I was invested by this point), and she told me, «Well, I’m the owner, I’m about as corporate as it gets.» I’m sorry, but you OWN this establishment and there is absolutely NO WAY that you can override a request for the customer’s personal credit card information just to hold an appointment? I call absolute BS on this. It’s obvious that this place doesn’t need any new business. Avoid.

Got my weaves flexed and blowouts all at once. I’m a happy camper as long as jimmy brings home chipotle.
That is of course as long as it’s not chipotle from the grayhawk location, because I’ll be asleep before they finish wrapping the burrito (they’re too slow)
Anyhow. I love my blowouts … Fantastic job girls, even though no one seems to like my weave.

I have very thick and curly hair. I usually get my hair blown out at blow dry bar. I came to this place on a recommendation from the spa across from them. Unfortunately I was very disappointed because I did not get what I paid for. My hair did not feel smooth and blown out. It was still frizzy and I could have done better by myself. I called the manager and explained what happened and how i was disappointed, not only did I receive an «I’m sorry» but he invited me to come back and give him another chance. I was blown away by Brice. At first I rated this place a 1 star but once Brice spoke to me and shown true concern and compassion about how the business is ran, i changed it to a 5 star. This place will not disappoint because Brice is there to make sure customers leave happy. Thank you!

Let me tell you a story. A story about a new Mom of a two week old baby who needs to make her exhausted self look appropriate for the baptism. It’s a shot in the dark to think that she can sneak away for a couple hours, but her fairy godmother is hard at work to make it happen. So comes the day when she can step out to get her hair done for the baptism, but it must be close enough that she doesn’t waste her time on the drive. Well she lives happily ever after because Primp & Blow has a store right by her hood! Feeling like she is on vacation, the new Mom spends two blissful hours getting her hair washed and blown out so that while the rest of her body feels and looks tired and very much post-​baby, her hair is silky, curled and flowing thanks to the fairies at Primp & Blow.
A moral to the story, if you have a friend who just had a baby the very best gift you can give them is the gift of time. Insist on coming over to hold the baby while they nap, shower or maybe even get a blow out at Primp & Blow!

The first time my daughter and I tried out this blow dry bar was with Groupon vouchers earlier in July. We had such a great experience that I decided to make it my regular place. Bri did such a wonderful job with my 5 yr olds hair. We had a special occasion today and I decided to take my daughter in to get the same styling done. Before we left on the first visit, I made sure to ask Bri what service to ask for next time we came. She told me the pre-​teen blow dry and hot tool service is what i should get for my daughter. The two total to $ 35.
I asked for exactly that when I made the appointment today but got a surprise when it was time to pay. I was charged for a Primp and press which is $ 55. I asked why she didn’t charge me for what I had asked for and as is listed on their price list. Response I got was «because it’s ethnic hair, we had to charge the $ 55». Didn’t argue, just paid the bill and left.
I wish salons could be more consistent with what they communicate to their customers. How can one stylist recommended a service at a certain price and another one gives you a completely different price.
I really liked the place and they do such a great job. Unfortunately we won’t be going back there anytime soon.

Love Bri! She is the best. I won’t let any one else dry my hair :) I’ve been going to Bri for 3 years now, and I will continue.

They do a great job! I have very curly hair and they are able to get it smooth. I was afraid I was going to have to upgrade to the hot tools to get my hair the way I like it, but it wasn’t necessary. It’s a beautiful salon. I definitely recommend Primp & Blow.

This place rocks ! I always feel so fresh & pretty when I walk out the door, like I’m ready for anything. The shampoo and conditioner are luxurious and smell amazing
The staff are very sweet and most of the time will ask if you’d like a beverage, a wash and go Blow is only $ 35 bucks add a hot tool like a curling iron and its $ 10 extra they usually tell you so you’re not surprised
The only bad experience I had was when I had my makeup done and it was not worth the $ my eye make up was not what I asked for way to dark for daytime and my eyelashes were coming loose
So I’ll stick to my blow outs and keep the makeup applications at the Mac store

This is the first time I have ever written a review for a product or service and I felt it was a must. My first visit was with Liz and she did a fantastic job, she sold me on the whole idea. I like to use this service when I travel for work and the girls are all great. Brea and Adrianna are also amazing. It is nice to be pampered!

I brought my bridal party to the Hayden location. The services that we received from the people that actually did our hair and makeup did a great job. My issue was with the manager who worked there. She was very unprofessional and did not listen to any of my concerns. When I made my appointments I specifically told them that I am only paying for makeup and that some of my ladies with be getting their hair done on their own and that I do not want their hair to go under my contract. Well needless to say she did not care about this and I ended up paying for the hair too, when I told the manager that I was not suppose to pay for the hair she just gave me a smug smirk and said, «What you want me to refund you the money, and have them pay for it?» and then she laughed like it was something ridiculous to do. One of my bridesmaids actually had walk away because she could not take how the manager was talking down to and treating me. On top of that when I went for my trial I was told that eyelashes are included ($ 15 value, but they are ardelle brand that you can get at walgreens for $ 5) but I could upgrade to the Mink Winks and just pay the difference. Well when on the day of my wedding I upgraded they charged by the full amount $ 35 and when I asked the manager about this charge she told me that, that is not how it is done and that there is nothing that can be done about it, really? Come on I was a manger in customer service once and every manager knows that if a customer was told something by one of your employees you need to honor it, but nope obviously this manager has no clue. She was extremely unprofessional and she is the reason that I will never return to this establishment even though my services by Briana were great I loved my makeup and hair!

Blow out was good. I was very surprised that I was charged another $ 10 for my hair to be curled with a curling iron… this was in additional to the $ 35 for a blowout. Are you kidding me? I have been going to this location on several occassions and this is the first time I was charged the additional $ 10. Don’t think I will be going back… Dry Bar here I come… it is all inclusive of curling iron and blow dry.

LOVE! LOVE! LOVE! I’ve gone just about every week, sometimes twice a week for the last 2 years. I absolutely LOVE everyone that works here! I have very difficult ethnic-​like curly, frizzy dry hair and I come out of the salon with silky, smooth, shiny hair within 35 minutes. I never have to wait & all the stylists are very, very friendly. I don’t understand why some comments say anything negative about the staff… that must have been «old» staff. Dee, the manager is so wonderful and super kind! The sylists, Taryn, David, Ashley, Danielle, etc. etc. are ALL phenomenal! Primp & Blow is a MUST & a life saver for me! They do everyday looks or styles for special events, pictures, interviews, etc. Stylists do not push products on you… which I LOVE.

I was asked to be part of a commercial shoot for the Food Network, so last minute I decided to make an apt here so I wouldn’t have to deal with my own hair.
They got me in right away and knew exactly what I wanted. They were very friendly, efficient, and professional. I would definitely recommend this salon to anyone who is looking for a great blow out for any occasion.

I was personally referred by Dream Catchers Corp after My Hair~Tastrophe!!! I booked over the phone and not only did the person set up my appt but was Very Knowledgeable and agreed to put me with The Lead Stylist/​Manager at the time!!! I LoVe their professionalism, hair extension contract, ease of re-​booking and high standard of Quality Items and Care for Me as The Client!!! Very Happy Locks of Gold!!!

Big Mistake. Big. Huge. Just kidding. But really. c’mom!!! Let’s start this little tale with the cold hard facts. I love getting blow outs. I get tons of them. I am not exaggerating. I mainly frequent another blow out establishment but I am an equal opportunity blow out whore and I have even been to Primp and Blow a handful of times. It is fun to mix it up. Anyone who has poopy textured hair like me will understand… and agree that it takes a lot of work to blow out your own hair when you have thick hair that is prone to waves/​kinks/​frizz of an uncontrolled (not cute) nature. It never quite looks the same when you style your own hair.
Another thing you have to understand, I am actually pretty easy to please when it comes to blow drys. Worst case scenario: I tweak it a little when I get home… no biggie. it is not like a color or a cut where you could really endure some serious trauma… so it is in fact a low risk/​high reward venture.
This is where the story turns south. My girl was pleasant enough. The shampoo was fine. The styling process seemed to be going okay, I was just settling into my I pad magazine when the blow dryer stops and my blow dry is apparently finished.
When you get as many blow outs as I do, you have a REALLY good idea of how long it takes to dry your hair and I am thinking «Huh? How is my hair all the way dry?»…anyway my daughter was still getting her hair done so I paid for both of us and left the tip for each stylist. Then I went into the bathroom and felt my hair and sure enough my hair was damp. I went back to the stylist and told her my hair was still wet.
She asked «Where»?
I answered «Everywhere».
She felt it and said, «It’s not wet. it just feels that way because the products get cold and it makes it feel wet».
What??? Huh??? Seriously??? What kind of products are these??? Huh?
She said she would hit it with the blowdryer one more time. Which she proceeded to do for like 30 seconds. :(:(??
I didn’t want to get into it with her because I was actually starting to doubt my ability to tell the difference between damp and dry hair even though I am pretty sure I had that ability since I was a toddler. After all she is the blow dry expert.
I just waited for my daughter to get done. Before hopping in the car I asked her to feel my hair. Well… guess what? My hair was wet.
I booked it home. Of course it was starting to frizz up and curl in a weird direction by that time.
I just strongly feel if you are in the business of drying hair you should at least get the dry part right.

A force of 7 of us descended on this place for my friend‘s birthday celebration day: lunch, primp and blow and fondue later that evening!
We were all lined up and greeted with mango mimosas, yum! Considering our size group, they were wonderful with us and had us all done in less that two hours. My stylist Bri did exactly what I wanted: wash, shampoo and blow out with a hint of a retro wave. Loved it! Would I come back again, definitely! Great place for blow out, style, make up bar, etc!