RadioShack

The guys who work here are great. They are friendly, professional and know their stuff. Travis, I believe, is the store manager and is very knowledgeable about their merchandise. I came in to purchase my iphone 6 and my phone arrived more than a week earlier than scheduled. The transaction was flawless. They didn’t try to «push» me to buy anything else (as others have written). I’d definitely come back again if I needed to.

Best customer service I’ve received in ages. I took up a lot of these employees time and I watched them greet, acknowledge, help, and ring up a dozen people without missing a beat.
Personable, attentive, knowledgable and efficient. I honestly believe this store fell from a different place and time.
Travis was tasked with assisting me in changing over my phone plan and did a phenomenal job with something that could have been a huge cluster.
Thanks again to the Saturday May 31 shift. You guys seriously rock!

today, 10−2−13, 4:30 I walked into my local R.S., which I might add I’ve been to many times. Well one clerk was on the floor and helping a customer and, acknowledged me and said he would be right with me. Another customer came in went to the back of the store to look at something and was told he would be taken care of. I was at the front. Then another customer came in, a clerk came out of the back and went to the other customer that was at the back and started to help him. The one that told me he would be right with me finished with the first guy and as he finished another customer approached him and said I just have a question, stated his problem and that kid then went off to help him leaving me still standing and waiting for help.
So I guess this R.S. doesn’t ask whom is next and from now on I should just walk in, not show any courtesy, for the employees don’t. and make sure I jump in their face in order to be taken care of.
Poor, piss poor customer service, and these clerks are not new ones there.

When you come to Radio Shack for specific needs, such as buying an SD card, this location is fine. I’ve never had a problem in buying the specific parts I’ve needed.
Sure, maybe they don’t have the BEST prices, but for a location less than 5 minutes from home it’s more than good enough.

Dropped in here to pick up a few items during the Christmas shopping period. It was tough because they had a new guy working and he didn’t know how to use the computer real well so checkout took forever. I normally wouldn’t hold that against an establishment, but it was how the supervisor handled it that I’m giving them 2 Stars. Instead of helping the guy through the entire process, he would only help a little and then leave him alone, which made the process agonizingly slow.
I could understand if he was doing this to assist other customers, but he wasn’t. He was flirting with the other 2 girls who worked there… talking about whether they liked the new Samsung Galaxy or the iPhone 5… ridiculous.
I felt really bad for the new guy. I hope it gets better for him. I bought what I needed and then bolted out of there. It took 20 min to get through my checkout… no exaggeration.
Return Factor — 30%

I always go to Radioshack when I have some off the wall gizmo that I need to buy. I recently bought some new phones for the house. After taking out the phones from the packaging the fine print in the instructions indicated that I needed a DSL Filter if I had the internet bundled with my phone. Funny, that little detail wasn’t anywhere on the box of the product.
So I just strolled into the store and showed the workers the literature of what I needed and they immediately plucked the product on the counter and I was outta there. That’s how I like to do my shopping, no fuss and no hassle.

Been here a few times now. Most recently to purchase some audio gear I could not clearly identify on Amazon. Checked store inventory online (not reliable) but even so, they’re only about 5 miles from my home.
Stopped shortly after walking in the door (preventing me from browsing) I offered their stock number on a post-​it note, took them 6 minutes to locate a new one in the back of the store.
I kept count how many times I had to endure up-​sales and halted the «person» behind the counter at the 3^rd up-​sale by responding to his query «one year or two» I said, «that makes three times now I have said «just the equalizer».
Since sales people are trained to deal with «no» you should never reply that way. I keep re-​directing them towards my goal which is to get my one item, pay, and depart quickly. Sometimes you need to treat them like distracted children.
Of course the only winning move is to avoid these stores if at all possible. Ft Worth has been trying to kill this chain for years and will eventually win. Better check your receipt closely for charges they try to sneak in before you drive away.
While not necessarily this store, some Radio Shack stores are notoriously bad at adding charges for a «service plan» you already refused, or a donation to a cause you never knew existed, without your consent or even after you said «NO». So ALWAYS check your receipt before walking more than a few feet from their front door. And on the signature pad, always read before clicking YES or NO to know exactly what you are clicking on. It could be «NO, I dont like world hunger and I consent to giving $ 10 a year to help Radio Shack stamp it out»
Like I said, this chain has been desperately trying to put itself out of business for decades now but customers keep ruining their plan.
Update: on a recent trip here and another Radio Shack store in search of a TV antenna rotator, I had to explain to all the employees and store manager what an antenna rotator was, and why someone would want one. The internet said they had one in stock but they were totally disinterested in checking store inventory or even looking: «No, we don’t have anything like that» is what they all said. I think all they’re trained in now is selling phone service contracts.