Safelite AutoGlass

Ok… this is the THIRD week in a row I had 3 different technicians come out to my work to change my cracked windshield. This is the third time they’ve come out to fix it. This time, even before the tech could start, he showed me the glass he was to install is chipped!!! Are you kidding me!!! Why wasn’t the glass checked out before he left the warehouse to make sure it was good? This takes a lot of my time away from my job to escort him & watch them while they work at my job location. I’ve never had this happen before w/​Safellite Auto Glass & I’m deeply disappointed in all this. Talk about frustrating to me, a loyal customer. Definitely skeptical on choosing them for future fixes.

While the staff are friendly at this location they were quite incompetent. Not only did they have the wrong glass to place into my car, but the hour-​long experience which was supposed to occur and it up taking three hours and 15 minutes. The last 45 minutes occurred because they had another car being worked on blocking the exit of my car from the garage! Poor planning and poor organization throughout my visit. If you’re going to have your window repaired make sure you choose a different location.

Called for a quote on a chip smaller then a dime (literally cant see it but im scared it would spider out). Sales dept was more concerned with getting my insurance involved (I wanted to pay cash), after 10 minutes of the runaround got a quote for over $ 100! There is nothing special about my windshield that a chip repair would cost that much. If your not using your insurance to pay, these guys are going to rip you off! Sad way to do business.

I had a problem with my initial repair-​a small leak. Ray saved the day and did the job himself and I am satisfied with the results. Since my car was new I was concerned that care was taken to ensure the integrity of the car-​and Ray was sensitive to my concerns!

Friendly technician was quick, informative and did an awesome job. Thanks Micah!

Fast, friendly and quality work. The back office handled all the insurance and scheduling. The tech was a terrific young man who worked very efficiently to install our new windshield. Everything worked out perfectly. Thanks gang!

I was referred by my insurance carrier to Safelite. I explained to the insurance company and later to Safelite that I had several small chips in my windshield. Insurance agreed to cover the cost and forwarded my claim to their preferred provider being Safelite.
The receptionist was friendly and the office was nice at Safelite, coffee and cold water were available. When my car was looked at by the tech he explained that chips are not repairable unless they are cracked, well I made the appointment to get chips repaired, all of which were grouped in a two square inch area.
When the work was finished only one of the larger chips was repaired, leaving a large opaque mark, mingling with the unrepaired chips — very noticeable — so, after two hours of my time plus a couple of gallons of premium gasoline for the trip, my windshield doesn’t look any better.
I will be calling Geico back in hopes of getting the glass fixed at Scottsdale Mercedes.

Had Josh come out on a Sunday to replace my windshield which had cracked from a pebble strike. He was prompt, professional and as courteous as they come. He answered questions without hesitation and completed his task quickly.
Safelite and my insurance co worked smoothly together no hassle no cost. Will gladly recommend them to any who need their service.

Have had many windshields repaired or replaced here and have always had good results.
Our insurance determines who we use and Liberty Mutual has Safelite as their recommended provider which had always worked out well.

Having a long commute on the 202, I end up getting my windshield replaced about 3 to 4 times a year thanks to all of the gravel on our roads (and careless gravel truck operators!)
I’ve used Safelite the last 4 times my windshield has been replaced, they almost always are able to come within 48 hours, they come to my work, they call me in the morning to let me know what time they plan to arrive — and then, they actually show up at that time (!!!)
Each tech I’ve dealt with has been really professional and pleasant.
Oh — and I’ve NEVER gotten a random call from them asking if I need a new windshield! Because companies who do that, guarantee that I will never ever do business with them again (looking at you Auto Glass Shop!)
Keep up the good work Safelite!

I was provided this service on Oct.2014.
The actual Windshield replacement was a breeze. The technician was professional and finished the job in less than an hour.
The operator sounded rude and unapologetic on the phone and scheduled my appointment on the wrong date by accident so I had to reschedule and request an email confirmation.

I just got my windshield replaced by Paul. My insurance company set this up for me and I was highly pleased. He called to let me know when he would arrive as well as me getting e-​mails. I love the fact that they come to you. Paul was very professional and I would recommend Safelight to family and friends. Living here in AZ you have to be very careful on the freeway. Thanks Safelight! Hopefully I won’t need you again but if I need another windshield replacement, I will use my Safelight warranty. Kudos!

In two visits the work was done REALLY well, the job was explained to me, the staff did more than they had to and charged WAY less than they could have. On top of that, everybody is really nice. I love this place. This is the only glass place I’ll consider.
Plus, the roomy waiting room is cool and has wi-​fi. :)

I had a crack in my windshield so I had safelite come by my house to install a new one. The full price was 250 for a new windshield and the installation. Not a bad deal! This is where it gets shady. The installer claims that I’m going to need new side mouldings and clips for my car! He sources the parts and claims that it will cost me an additional 229 dollars!
I looked up the parts and the total price of those parts is 50 dollars! HOLD ON it gets worse. I decided to get a second opinion so I called Glass Now (602−373−5510) they looked at my windshield and said that they would do a full replacement for 200 dollars! They assessed the damage and they said that I did not even NEED new side moulding or clips!
Safelite AutoGlass= roughly 500 dollars
Glass Now= 200 dollars

I got a new car. All bright and shiny. Driving around with a smile on my face and «crack» — the sound of something hitting my windshield. Cringing and looking for damage I found a small crack on the lower part of the windshield directly under the rear view mirror. My nine day old car had a blemish — this was not acceptable!
I called Safelite and scheduled a visit to my home for the next day. They contacted my insurance company and took care of the paperwork. The tech called about an hour before he arrived and was friendly and courteous.
He filled the crack with some magic resin and, from the outside, I could no longer see the crack. If you look closely on the inside you can see what looks like bug splatter but it’s really the crack. It’s very small — the small spider webs radiating from the crack are completely gone.
Excellent job and good service.

Very disappointing. I made an appointment with Safeguard because I figured as a large brand they would be a reputable company. I was given an install time of 12 to 6. I also got a call in the morning letting me know I would get a call later in the day when the Tech was headed my way. At 5pm I got a call letting me know they «didn’t have the man power» and wouldn’t be replacing my windshield as scheduled. I let them know my lease was to be turned in the next day and waiting until the end of the business day to cancel on me was very unprofessional. After 10 minutes on hold I was told «hopefully someone would come tomorrow». As a business owner, this is extremely poor customer service and they have now left me in a bad situation. Avoid these guys!

This use to be the Safelite on 8135 E. Butherus Drive in Scottsdale. They moved right down the street… have a bigger shop and still do AWESOME Glass Repair and Replacement. I am not sure when they moved to this bigger and brighter location but like I said the quality of work is still great. I had a 2:30pm appointment to get my Windshield Replaced on my 2014 Jeep Patriot. One of the Technicians came out with me to the Jeep… looked over the issue and then drove my Jeep into the rear bay. He started working on it at about 2:45pm and was finished before 3:30pm. I waited another 45 minutes until 4:15pm for everything to seal and dry on the Windshield and then I drove off extremely satisfied.
Let me add that they have plenty of seating… free snacks… that’s right free snacks and a mini-​fridge of bottled water… which is also FREE. So while you wait for your repair or replacement you can completely relax and enjoy the FREE-​WIFI while eating your snacks and having a refreshing bottle of cold bottled water. I have always used Safelite for all my car, truck and SUV glass service and I don’t see that changing ANYTIME soon.

I own a local insurance agency and people always ask me who I recommend for glass. With out a doubt I recommend Safelite. Whether or not you are familiar with the rampant insurance fraud by glass companies in Arizona or not you are paying extra each month on your insurance premiums even if you have never made a glass claim. Insurance companies have to pay extra so they can give you the money, gift card or tickets they promised you.
So anyway I recommend Safelite to my 1400 clients because they provide quality glass for the appropriate price and provide high level professionalism and customer service. More importantly Safelite is a huge supporter of our community here in Arizona and Scottsdale and are always willing to help. Lastly something I take very seriously and the main reason I work with Safelite is not for the 99% of customers that go perfect it is for the 1% of the time there are bumps in the road or mistakes happen they stand behind their work 100%. I don’t judge a company by the good times but by when difficult situations come up and how you handle it. Safelite has shown me, my staff and my customers they care about Arizona residents and what to set a new standard for Glass Companies in Arizona.

Note — they moved to 8175 E. Raintree Drive.
I had a chip on my windshield that turned into a crack. Rather than deal with the no-​name companies that were offering debit cards and dinners I called my insurance company and was connected to Safelite.
I made my appointment on-​line which was fairly painless. But, they asked if the crack would fit under a dollar bill. Since mine was about 4 inches long I answered yes and was told that I just needed a repair, not a replacement. That sounded odd to me, but they’re the experts.
I went in and the tech was doubtful that it could be repaired but said he’d try. He did, and it failed. The chip was filled but the crack remained. He told me to reschedule for a replacement which I did but this time I had to lie about the size of the crack. I received a confirmation call from their customer service center and I told her that the insurance company might get confused because I had an open claim on a repair. She said they’d take care of it and send me an email confirmation that the claim was accepted. I never received the email.
I went in for my replacement anyway and everything went OK. I think the tint is lighter on the new windshield but it’s fine. As I was leaving I was called to the phone because they had my insurance company on the line and they wanted to talk to me. Yep, they couldn’t figure out why I was replacing a windshield that was just repaired. I told them the story and it all got worked out.
The work done by the techs — 5 stars. The website and customer service employee — 3 stars.

I now consider myself an Arizonian. If you drive a lot on the 101 or 51 like I do, you’ll get your fair share of chips on your windshield. You’ll also have to replace a windshield like I had to do just recently. Apparently, chips and cracking windshields is common in Arizona. In fact, I seem to recall my insurance agent telling me that insurance companies must provide this coverage in Arizona.
I had a chip repaired about a year ago near the very bottom of the windshield. Just recently a small, very fine crack started traveling north on the windshield from the repaired chip (a different vendor repaired the chip). I called these guys over to my house and they said it was too long to fix, so they replaced the whole windshield the next day.
What great service, they come out to your residence or place of business to repair or replace your windshield.