Schlotzsky’s

Good food, but unfortunately there is a girl (working tonight June 6 shift) and she does not understand why they wear disposable gloves. She takes your order, uses the phone, opens the window handles your cash or credit card then goes and makes your sandwich all with the same pair of gloves on. This isnt to protect the customer, as even the sweat from her brow is wiped off on the gloves. I think she thinks she is wearing them to protect herself from something? anyway the cross contamination from this employee caused me to toss my meal in the trash after I had a few mins to think about what all was on my sandwich besides what I ordered EW
Maybe Management needs to explain to the help what purpose hand washing or gloves serve. Otherwise employees are friendly !

Good food and top notch customer service.
I have gone to this location a few times while in town for business and vacations in the past. We just moved back to the area and decided to swing by for another visit. The food at every Schlotzkys has always been good. The customer service at this location is what sets it apart. There has been a different person working for each of our visits and they were all friendly and welcoming. Back to back good experiences.

Please read full review! My boyfriend and I normally love to go to the location on bell but that is 12 miles away, so we decided to try the closer location on 90^th street. BIG Mistake! We ordered what we always do, a grilled chicken and pesto pizza and a BBQ pizza with roasted tomatoes. Fist off the gentleman working the drive through Appeared to be intoxicated. He Asked for our order 4 times then another 3 wail we were waiting at the window. When we asked him to repeat the order before we paid he still has no idea what we had ordered. Again we had to ask for our drinks before driving away were the gentleman mentioned that the drinks there needed some adult drinks added to them. Secondly, we over herd the cooks saying to use the flatbread, we figured it was for some other order. Sadly when we go home we saw that our 14′ pizzas had been made out of a small round cut flatbread. Very disappointed, one we paid almost 40 $ for our meal, and to have a small pizza made with flat bread was not okay. The pizza has few toppings due to the fact that there was no crust to hold in all the ingredients and the undercooked chewy flatbread was underwhelming. Also the roasted tomatoes we had added to the BBQ pizza were scares to none. Our whole meal was definitely not worth the drive or money. However we normally do enjoy Schlotzskys so the next day I called up the stores manager Memo who apologized for the inconvenience and offered to buy our next meal if we return. I am not sure if we ever will return to this location, but it’s nice to see the effort put forth to correct the mistakes made.

Have to say VERY disappointed with drive up service. Order came with missing sandwich and have been battling with corporate office to get a refund for what I paid for and did not get. Paid cash and receipt is non legible so there claim is they can’t refund me with out proof of purchase. Wow… really, you would think they would not stoop to this level of POOR customer service. They have lost my business and will be losing a lot more than just this. Big mistake

The breakfast sandwiches are huge! Like I figured they would be small like Starbucks sandwiches but wow was I wrong! The people in the drive through were so nice and pleasant as it was not even 9 a.m. yet. I know I’m not that cheerful that early so it made my day. The only downside was they only sell their orange juice by the small bottle, I love orange juice but I would set to for their amazing tea than.

So glad I found this location. Since moving here from New Mexico, I was going through some serious deluxe original on jalapeño bread withdrawals.
This place cured me of my symptoms!
That said, this location is on par with every other location I’ve been to. The place was clean and the workers very friendly. I had two different conversations with two different employees there. Almost like we were friends or something.
The food? Excellent. The location? Excellent. The employees? Excellent.
Can’t wait to come back!

Schlotzky’s is interesting because everything about it talks about the sandwiches and being a sandwich place, and I’ve had the sandwiches a few times and they are certainly unique, they have a unique spongey kind of bread at Schlotzsky’s, but my favorite item has always been their secret star, the pizza. Call it my personal preference but the pizza here and at Rosati’s are probably the two best I’ve ever had, and they have pretty good cookies here too.
Schlotzskys is definitely one of the more underrated chains, the location doesn’t really help much but it’s still definitely worth a try, especially if you want to try a new pizza.

The first time I went there, it took almost 20 minutes to get our food. The guy took the order and the. Went back and cooked the food. The second time I called ahead and the guy was rude and sarcastic. I really like Schlotsky’s food but there customer service needs help.

One of my favorite sandwich places of all time! I always have the original and I have never been disappointed! The mixture of the lettuce tomato cheese black olives ham Genoa and cotton salami with there signature dressing OMG perfect texture and flavor. I CRAVE this sandwich. Customer service at this location was good also! We will be back!

My first trip to Schlotzskys. Was with a group of 7. They ran out of the medium sized bread and subs two smalls instead. The staff was very friendly. The Tuscan was really good.

I was a regular customer. so regular that this was my second visit today. then the manager tried to cheat me by overcharging me 50 cents. Not a mistake on his part, It was on purpose.
Like said, I WAS a regular customer.

I Love this place! I came into this location today for lunch, and let me tell you, it was an overall great experience! The service was quick and super friendly. They made my sandwich very quickly and I was eating within minutes!
I ordered the Ciabatta Tuscan and it was literally the best sandwich I’ve ever had! Not sure if its just the sandwich or the people working there but it was amazing!
Charlene took my order and recommended the sandwich to me and I am so glad she did! Also Judd delivered it for me and he was very nice and helpful.
I will definitely return to Schlotzky’s very soon!

I recieved a coupon for a buy one get one coupon for a large pizza. I was excited because I love their BBQ pizza.
We noticed as we arrived that they advertised BOGO pizza on Sunday. We went and ordered two pizzas ($ 11.99 each) and presented the email which I received Friday that mentioned «this weekend only» BOGO pizza «through 2÷1÷2015». I read this as valid through Sunday.
Unfortunately I was told only Sunday. I felt that the coupon would be more clear instead of «this weekend» or «through 2÷1÷15» like «only valid 2÷1÷15» would be better if this was the case.
Either the staff was wrong or the coupon was poorly worded in multiple sentences. At any rate, unfortunately as I love their food and Coca Cola Freestyle, this location (and probably promo emails) just can’t be trusted to do the right thing.
They were not willing to give the promo so we walked out. I would think customer service would be more important than sticking to their misunderstanding of the promo. Won’t be back to this location again and will think twice about using their email promotions. Shame.

For a fast food like place, this restaurant is actually pretty darn good. They have a great variety of sandwiches, salads, flat breads, pizzas, etc. The reason I gave it only 4 stars is that they are just a bit expensive for what they have.

I’m so torn about this place! I went in for my very first Schlotsky’s visit to grab takeout for me and my other half. OMG was it good! I got the fiesta chicken sandwich without the olives and then added avocado. So amazing. It has chipotle mayo, which gives it some kick.
But then a couple days later I went in to get my exact same order. Not only did they forget the avocado, but the chicken was different. The first time it was grilled, the second time it was deli sliced. Make up your mind! My guy wound up getting a really bad tummy ache in the middle of the night hours after eating his pastrami reuben. Normally I wouldn’t blame the establishment, but we both worked all day and aside from black coffee, those sandwiches were the only food we put in our mouths all day.
Sadly this last experience left bad impressions on both of us. It’ll probably be a while until we go back.

VERY slow. I went about 2:15. The place was almost empty, but it was after 2:30 when I got my sandwich. I specifically asked for no pickle. She said the pickle spear comes on the side. I told her I didn’t want it anywhere near my sandwich. She said she would take care of it. When I got home and looked in the bag, there was a large pickle spear. After two bites I finally threw the sandwich away. It tasted like someone poured pickle juice on it. Maybe that’s what I get for complaining about it taking so long to get a sandwich. The sandwich looked pretty good, but the bun was a little stale. Obviously I will never go back.

Chipotle chicken sandwich is bomb! This is the closest location in North Scottsdale off of Shea and the 101. It’s never too busy to get a quick bite to eat here. The staff was friendly and attentive. I hope they stay in business because no other sandwich is made like a Schlotzky’s sandwich!

Let me preface this review by saying that I haven’t eaten at a Schlotzsky’s since around 2001. Now, I know why it’s been 13 years.
I agree w/​a lot of what Marc T. mentioned in his review also. The menu was rather bland and disappointing. I did opt for the Classic combo #1 and was excited as there involved some Italian cold cuts. It arrived semi-​warm/​toasted, but… I dunno — it just didn’t appeal to me (taste, texture — everything). It was a rather confusing sandwich, shall I say? I guess I would never think to put mustard and mayo w/​an Italian sandwich (cuts, black olives, etc). Plus their bread doesn’t excite me either. It’s too thick for me. I’ll stick w/​Quiznos for toasted sandwiches moving forward.
I AM stoked that they serve Cinnabon’s at this restaurant because who doesn’t love the gooey overload of wonder-​dessert? Yes, my blood sugar spikes highly and I feel like a legless slug after consuming one, but it’s so sinfully delicious.

This was my first and most likely last time I visit this chain. The reason, there was nothing special about this visit and lots of room for improvement. Neither the menu, service or management was above mediocre.
Part of the problem is my fault. What can I say, I never would have expected a Deli to serve PIZZA’S I mean really, a pizza from a deli. I thought I was ordering a 14 sandwich, when in fact I ordered a pizza, from a Deli.
When the order was brought out I was kind-​of shocked that I had 2 pizza’s. I ordered what I thought was a small sandwich for my wife. The young man that brought out the food called the manager over, who then began to inform me that I ordered a 14″, yep, you got it Pizza. When I told him I thought I ordered a sub, he was rather rude in stating «we don’t sell subs here». No offer to remake the order, he just had to prove he was correct and I was wrong. Where’s Willy Degal when you need him.
So since I had paid for the order and since it was my fault, I accepted defeat and left with my pizza’s.
Sadly, the pizza’s weren’t really that good either. I’ve never had a sourdough pizza crust, until now, and even though it was light and airy, I couldn’t taste any sourdough.
So all in all, an epic fail on every aspect of my visit here. I’m hoping that the chain and the stores do well, but it will be without my help.

It definitely looks more pleasing than your average fast food place. But then again, paying eight to nine dollars for fast food is kind of expensive.
I’m thinking you can get more food at a cheaper price with comparable atmosphere somewhere else. Who knows. Maybe I’m a cheapskate.
AND THEY RAN OUT OF NAPKINS at lunch time. That’s a first for a fast food place…