Scottsdale Medical Imaging

You have GOT to be kidding me… I was scheduled for an MRI at 730am on a Saturday (today) at this location and apparently, they only do select MRIs on Saturday. So if they scheduled me for 730am, WHY is no one here?! For an MRI I really need and they scheduled me for? If you’re not going to be here, then don’t schedule me! So now I have to wait, and reschedule, wasting more of my time. And suffering in pain with what I have, waiting for and MRI that should have been done TODAY. Seriously never going to this location and possibly SMIL period, ever again.

This actually applies to the Desert Ridge location but that location was not listed here on Unilocal,maybe because it is new? Anyway, I gave this experience three stars for one reason only, the front desk help. This individual had such an attitude. She was an older woman and was just plain rude. I checked in, she told me I was not listed for an x-​ray (which BTW you don’t need an appointment for) and I proceeded to tell her that I was told the order was called in and I could come at any time. She then gave me a stupid look like I was bothering her to take the time to investigate. She eventually found my order in the system and then gave me a form to complete and told me to have a seat and when the other papers are printed she will give them to me. I asked for my insurance card back and she snapped at me stating she had to copy it first. I completed the first form and brought it back to her and saw that my other forms were printed out and waiting for me. Another tech at the desk went to give me the forms and this woman grabbed them from her and said, «I will do it in a minute» and the tech said «I was only trying to help.» SOOOO territorial. Geez. So I sat back down and waited for her to call me to give me the final paperwork, which was about a second later, I had just got back to my seat. Really??? I completed the paperwork, got my card back and then was called in the back for my x-​ray. The x-​ray techs (one was a student) were WONDERFUL! It was a simple knee x-​ray but they explained everything and were very professional. I actually told them I was disappointed at how angry this woman at the front desk was (they seemed to understand and I think they’ve heard it before). Lady at front desk, if you don’t like your job, get a new one!

very friendly staff, nice facility, and modern equipment. won’t hesitate to go there again.