Scottsdale Southwest

Before today, this would have been a 5 star review. I was a repeat customer to this establishment and thought that they had nice offerings at affordable prices — and nice people to go along with it. However, there can be that one employee that ruins it for the business and unfortunately, I’ve experienced that today.
I had a defective item (small gem missing from an inexpensive bracelet) without a receipt — the rude employee, who I spoke with on the phone, denied that they would ever let a bracelet with a missing stone leave the store, thus insinuating that I must’ve done something to it after purchase. Really? The bracelet was a small gift for my mom — who pointed out the missing gem as soon as she opened it from its wrapping.
I still came in, talked to another employee who double checked with their manager — and they found the exact bracelet on the shelf and exchanged it for me. Thank you — kind employee and manager — because it shouldn’t be a fight to exchange a defective item, with or without a receipt.
For a local business — good customer service is key. Perhaps they would benefit from teaching all of their employees that big box and online retailers are competing for customers’ business — and that a repeat customer can doubt returning based on that one experience. For me. I thought I had found «my store» — but there are so many other stores within a block of this place selling similar merchandise… I might just give those a look before I go back to this place.

I always have to visit the «crap shops» when I travel. Where else can you find endless arrays of shot glasses and expensive hats?
I“m actually poking fun, cause there was some cool stuff here. I got a good belt buckle and my wife got a good Christmas ornament.

For the second time visiting, when I needed tee’s for the little guys at a good price I went here. Reasonably priced and a great selection. I get them the glow in the dark desert animals every time and they love them.
Yeah it’s a cheesy tourist place but if you want to pick up a souvenir that says Arizona or Scottsdale then I highly recommend this place. They’ve got just about everything in there. I wished I had picked up the stuffie kokopelli for myself when I was there, it was so cute.

Great company. It’s nice when a local company understands the importance of supporting local community groups. Thanks for all you do.

Looking for cheesy gifts that represent the Southwest? Look no further, Scottsdale Southwest is your place! Arizona t-​shirts, mugs, stickers, toys, etc…
Lindsey F brought me to SS last week to do a little shopping for the hoe down event. We went in with a purpose: we were looking for holster/​guns to wear to the party. We found ‘em too! In addition, we found a few «Grow-​A-​Cowboys» and enjoyed looking around at all kinds of Southwest souvenirs.
As Vicky T said in her review, Scottsdale Southwest offers «No refunds, returns are for exchange or store credit only.» I guess I can’t return my holster/​gun, huh? Oh well! I’m sure I’ll find another reason to wear it!
Who doesn’t love dressing up as a cowgirl anyways?! Yee-​haw!

Went here after our Farmer’s Market dealio. Cute little store with lots of kiddie souvenirs and toys to keep them amused during your trip as well as mugs etc. Being an arse I forgot my sunglasses and I was able to pick up a cheap pair (10 bucks) here while getting a hat, some shot glasses and mugs for family. The ladies in here were very nice and made sure my stuff was well wrapped for my luggage.
No refunds returns are for exchange or store credit only so choose wisely kiddies!