SimonMed Imaging

I don’t post much on here so I’m not sure if you can do less than one star but if I could, I would.
I HAD to go here because I needed an mri. My insurance covers all but a $ 20 co pay. The receptionist argued back and forth for 20 minutes that I owed the full amount EVEN THOUGH I had the website pulled up for my insurance with my name and plan matching my insurance card showing it was a $ 20 co pay only.
She told me my options were to pay the full amount or reschedule when I could.
Another gentleman waiting in the waiting room overheard and told me they were doing the same thing to him and he was upset as well.
Of course I needed a BRAIN mri so rescheduling was not an option; time was of the essence.
I paid and did the exam.
I then got the notification from my insurance that they paid for it.
I have called TWENTY times and have been told multiple times by their billing department that I will get my refund but it is now January 19^th and I was seen November 7^th.
I have been told 3 times that a supervisor would be reaching out to me and no one ever has.
They double charged me (which is fraud) and have yet to refund me although I’ve been told multiple times that I should’ve gotten it by now, but I haven’t!!!
They take advantage of desperate people, who, most of which have health issues and all the stresses and financial woes that come with them.
If the receptionist had taken two seconds to double check from the get go, this all could have been avoided.
It’s absolutely disgusting and I will be notifying the local news outlet if I don’t get my refund soon.
I do not recommend this place to anyone, if you have options, go anywhere else!

First they say you cant make an appointment. Then I go in early and thirty elders are there, seemingly with appointments. They sent me away when I said I had to be done in an allotted time. Plan on hours. Bring a fully charged smart phone with games you like. Job got done.

Eh. I only came here because this is where my doctor sent me. I don’t know if I can write an unbiased review because I was not feeling well that day, but this place didn’t really help. The appointment started over thirty minutes late. The tech who did my scan was very cold and didn’t explain what she was doing, catching me off guard a few times (a ‘hey, I’m about to squeeze you leg!’ would have been nice before it was grabbed). I was clearly nervous and she barely gave me more than a few word answers to my questions about the scan. If I ever have to use this group for a scan of some sort again I’d try a different location.

I flew from Portland to get a medical check that required an x-​Ray. This place assured me over the phone that there is rarely a wait. Wen I arrived they cautioned that it would be approximately ½ hour wait. I waited over an hour and a half to see anyone. If you are in a hurry or expect good service, this is not the place for you.

This place needs to schedule their own appointments. Had a 3pm appointment. When I get here they tell me I scheduled it for 4:30pm. And they are running late, so now it’s 5:30pm. They try calling me, but I’m sitting in the waiting room for my 3 pm appointment. I’ve got a 7:30pm flight out and I cannot miss plane or reschedule appointment. They’re blaming it on a scheduler from some other location. I asked for name and they give me a woman’s name and I talked to a man. They can’t get anything straight.

Updating for my 3^rd appt scheduled all for the same mri… 4^th week into trying to get in (first week appts were full) and they called me (at least they called this time) and they are running late AGAIN. I am very unhappy. If I didn’t have to go here I would be going anywhere else. DO NOT GO HERE. At least try a different location where maybe they can space appointments properly. Good luck.

Stupid and unorganized place! Waiting for over an hour since my appointment time. Run from this place! DISLIKE very much so!!!

Everything was fine, except the room for an ultrasound. This is a billion dollar co. and they have a closet for the imaging person to work in with a quilt hanging from the wall!
Not a relaxing environment for the patient (me) or the person who works there, day in, day out! Embarrasing!

This SimonMed location is really nice for a medical style office. The staff and technicians are all very friendly. Never had to wait. Also the MRI they have is a bit bigger than normal so if you don’t like being in that tiny tube this might be an option.