Smashburger

Smashburger… more like smash wallet! We paid over $ 30 for a burger that kept sliding apart from the copious amount of grease it had. I would rather had a mcdouble from McDonald’s (and no McDonald’s did not pay me to write that) all in all never going back!

How does a burger place with bacon on every item run out of bacon? Poor management which leads me to question the rest of the food prep etc. It will be a while before I try this place again.

Put prices on your menu in window and on the menu by front door! Not good to have to find out from cashier when ordering to find out cost!?!

I get take out all the time from here and it is usually very good. However, I always get an entrée salad and the last two times I feel ripped off for $ 6. I’ve been getting smaller and smaller salads each time and I think it’s because they changed the to-​go container. Hopefully they just ran out of old containers and will be getting more back in stock. Until then, unless ordering at the restaurant, get the side salad, it will be about the same size.

I have visited the Scottsdale & Thomas Smashburger in the past, and come back for the fantastic service and good food. The staff is always friendly and their customer service standards high.
Today was the first time that I have used the online ordering system. The app was easy to use, and it was fantastic that it let you order by complete meals, which they then individually bagged at pick-​up. No sorting food out among people! The Avocado Club and AZ burgers were great. Not greasy or messy and cooked perfectly. I was a bit disappointed by the fried pickles, however. They were the saltiest things I’ve ever eaten! They were also just dropped into the batter and fried by the bunches, leaving you with clumps of pickles and not individual pickles. But the fries and smash fries were great.
The online pick-​up area was separate from the regular line, which is good. My bag was ready to go, with ranch, ketchup AND napkins without having to ask. My cups were waiting in a drink carrier. The best was… not one thing in my order was wrong nor missing. I was happy!
I will come back to this location and highly recommend it for a quick bite.

We were invited to join a couple of great friends to go to the local Smashburger, the one on Thomas & Scottsdale Rds., Scottsdale. It was clean, easy to find, the employees were fine, the order was exactly right. In this way, it would be a clear 4 stars. It’s only the second time I’ve had their food (first time was takeout, over a year ago?) It was good. The burger was smashed. I had a «Truffle Mushroom Swiss Smashburger». It had a nice amount of mushrooms; it was moist; I still don’t know what flavor truffle is and it looked like one slice of cheese. I enjoyed it, but would still rather have a choice to have it rare.
The atmosphere is clean, but not relaxed and homey. It’s what works for them, but I am more in the mood for a different environment. That’s ok, I’d prefer to go to somewhere that is local /​independant, but I’m happy to try out places. The fries are thin and aok. Sorry it’s a three, but it wasn’t a four for me.

Good chain restaurant, salad was good proportions with meat added (Two dollars add on). Grilled Chicken burgers are good but a little watery, fried chicken is crispy. Smash fries are good with anything. Black bean burger is good but very soft and not really burger texture.
This location is attentive, friendly and new people tend to work with managers.

Well management here sucks, called in a to go order 1 hour before hand and the manager Eli apparently forgot to submit my to go order in. I told him I’d pick it up at 7, but come to find out I have to wait another 30 minutes because of his «forgetfulness». Terrible management. Didn’t even apologize or offer me a free drink. Looks like they’ve lost customers. Oh and they forgot to put grilled chicken on my salad, found that out the best way possible… at home

Today was my first time at Smashburger and although I liked the burger, I was not blown away and I didn’t love the fries.
I had a BBQ cheeseburger (minus cheese) on a chipotle bun. There was tasty BBQ sauce, crisp pickles and I barely detected the onion strings (I think that’s what they’re called). The beef was cooked well, juicy without being greasy and had a good taste. I also enjoyed the bun which tasted fresh and had a slight spice to it.
I enjoyed the burger, but I think I will try a different type, perhaps the classic one in an attempt to truly appreciate their burger prowess.
I saw that the fries are of the shoestring persuasion, which I generally pass on, so I got the spicy fries which are dry dusted with Frank’s Red Hot spice. This definitely added flavor, but did not make me love shoestring fries. They were however crispy and plentiful.
In summary, I will return and I can appreciate why everyone loves Smashburger, but I will need to return and try a few more items.
Also note, I came at 6 PM on a weekday and they were very busy. However I only had a short wait. The staff was very friendly too.

Yes there are so many burger joints but this place DOES IT RIGHT.
A huge burger, with a cool vibe and local brews hit the spot.
I ordered the Arizona Smash Burger and it had so much flavor… Habenero cheese and guac for dayyyys. I got the big one… which is a $ 7 burger, kinda pricy so that’s why I settled on the 4 stars.
Everything was great including the entertaining and receptive staff. A good place to munch when hungry as a hippo.

With so many deluxe burger joints around there is stiff competition to go around. Last time we ate there the burger was so greasy it was hard to eat. Nothing special really and I would debate if I was going to go back. A step above drive thru, a step below any of the local burger joints. I suppose if you are wanting to get in and out quickly, this would be a good choice.

O.m.g Spinach goat cheese salad had the BEST dressing! Reminded me of a cab sauv wine. Idk what the flavor was from but it’s very unique here. I loved it!!!

Black bean burger with Avacado was to die for. The fries were crispy. Dip it with ketchup, ranch, pepper and hot sauce. Sighhhhh. Amazing. That’s my concoction. I absolutely finished my burger, and I usually eat half. Gaspp. *fat girl problems*

I’m not a fan of vegan food but the other day I decided to try the black bean burger and the carrots with green beans instead of fries. The Burger had good flavor and kind of tasted like a bean burrito. But the carrots and green beans we’re yummy. I wanted to use a more educated word but yummy is what comes to mind with every bite. It says they’re slightly fried so not sure how healthy they are. Maybe that’s why they are so tasty. I gave this particular Smashburger 3 stars because of the cashier. She was cussing up a storm in front of customers because her Co workers we’re picking on her. Very unprofessional.

We were here for a Unilocal even and I have to say that I was impressed. I know that the staff and management will be on their best behavior during these events (after all they are basically a form of marketing) but still. This was the best service I’ve had at any Unilocal event. Including some fine dining establishments.
The district managers (former owners before they went corporate) really seem proud of their work and their locations. The staff knew their stuff and they do temp their meat rather than rely entirely on a timer (which means that it is possible to get something that is not as overdone as most fast food locations).
The food all tasted great and there is a huge variety including interesting looking salads. And don’t forget about the hidden menu items including… friend pickles.
In my opinion, this is one of my favorite fast casual places in the valley. I’d place them above 5 Guys and In And Out. And the prices seemed a touch lower than 5 Guys and you can get something from 4 Peaks if you want a drink too.

Better than fast food and great when you don’t want to drive all the way to steak and shake, my first fast burger love… They have great burgers and a variety of fries and veggie sides even! Also they are always really fast! Yummy…

I blame a Unilocal Elite event for my new obsession with this place. I’d never been til Unilocal had us there and I was hooked. Dammit.
The burgers are fresh and not overly greasy, but also not overly dry. They aren’t healthy by any means. However they do offer chicken and salads as well.
For me I love the class Smashburger (with no ketchup, which is Satan’s condiment). The Smash Fries are to do for. They are ‘classy’ fries, if you will. Thin cut and cooked so that they hold their shape and aren’t soggy. Tossed with Olive oil, rosemary and a bit of garlic they are far beyond your average fries at burger joints.
I just yesterday got the Chocolate Oreo shake and it was heaven. Hand made using Haagen Daas, you can’t go wrong.
I don’t frequent here often, because that’s just asking for trouble; but it is my go to hangover place. ;) After a long staycation weekend at the Biltmore, this was beckoning me. It did the job!

Yay! A Smashburger closer to me!
Burgers are always fresh, and I love the smash. No shrunken patties that become a thick glob of meat. Not only does it stay nice and uniform, but it has the wonderful sear as well. I always go with the Classic Smash, although I was able to sample some of their other options at a recent event. I was shocked I liked the black bean patty! The toppings are always fresh, too. No wilted lettuce here. And their fries are really good, too!
The employees always provide great service, and seem happy to have a customer. A novel concept in this industry. Thank you!

No complaints from me. :-)
I walked to the counter (it’s cafeteria sytle… fine by me) was greeted cheerfully (but not obnoxiously so… love that), ordered the avacado and bleucheese chicken club and a hand spun butterfinger strawberry milkshake (yummy!) and seated myself.
The sandwich was good, especially with the added bleu cheese. I enjoyed my meal while playing Hay Day on my phone (love that game!) I’ll definitely be back.

I’m so happy! No more drives to Tempe for my fix…
Awesome burgers… nice, big, new location!