Sonoran Suites

We stayed in a 3 bedroom 2 bath vacation rental from June 22 – 26.
Positives:
Great location, near tons of restaurants and services.
Secure location — The unit is in a gated apartment complex. Before check in you are given the code to the gate as well as the code to a lockbox where you find your apartment key.
Spacious! Our unit had a converted king in each bedroom (two twin beds that are connected), ample closet space, and ceiling fans. Some of the lamps were not connected to light switches but not a big deal. There is a washer/​dryer in the unit as well as a dishwasher.
Good amenities — Rate included WiFi, dish detergent for the machine and dish soap, an assortment of pots, pans, dishes, and even bakeware.
Rate — 3BR for $ 125 a night.
Cons:
No onsite management.
All 3BR units are on the second floor. No elevators. This was an issue for my 80 year old father.
While the apartment was fully furnished with all the amenities, but they are very middle of the road.
Checkout was a little weird. They repeatedly tell you that you have to leave the apartment clean, take out the trash, turn off all the lights, A/​C, ceiling fans, etc.
You have to send a photo copy of your credit card and id to them. Not very secure…

AC DIDN“T WORK (NO HELP FROM STAFF)
ASKED TO LEAVE THE POOL AREA
REALLY JUST AN APARTMENT*** NOT A RESORT
PROMISED A REFUND THEN REFUSED TO PAY
First, it’s not obvious from the website, but you are really just renting a vacant (furnished) apartment. You are smack dab in the middle of a residential apartment complex. Secondly, there seems to be a disconnect between the Property Management and the Sonoran Suites Co. We were kicked out of the pool area… told it was for residents only. The AC didn’t work while we were there… we called multiple times before and AFTER the offices closed. No help from the staff. We gave up and had to leave… I called the next morning and was promised a refund… I never received that refund and when I inquired after a couple months, they said they reviewed my request and changed there mind. SO… WARNING DO NOT FALL FOR THIS PLACE