Starbucks

last time at this location, I went on the drive thru, the guy was totally ignorant because I have an accent which I find very racist then when I pull to the window I thought maybe it was a miscommunation and still tried to be positive but the guy «Calvin» was totally an a**hole he had a horrible attitude!!! If your having a bad day buddy don’t come to work and put it on customers that Come everyday spend 15 to 20 $, I’m a über driver and I work in this area and I stop 2 to 3 times a day get my fetta wrap and my drink but now I’m taking my money somewhere else that show some good customer service and I’m telling all my driver friends and customer that this location is racist

I usually try to give people the benefit of a doubt however, My co-​worker and I have been in there on many separate occasions and at least 5 different times they’ve forgotten our drinks or side foods. This morning in particular when I asked one women she completely ignored me, good luck if you happen upon this place.

This is my most frequently used Starbucks (3 – 5 times a week) and I’ve never had a problem until this morning.
Most of the time I go through the drive-​thru but today I went inside. I ordered a triple tall flat white (3 espresso shots).
When I started drinking it I noticed it just tasted like steamed milk really. So I went up to the barista but she was already dealing with another unhappy customer and she did NOT seem happy so I decided to avoid her. This customer even asked «Are you having a good morning so far?» And she replied very rudely and sarcastically. So I asked the barista at the cashier about my drink, and she denied me, and said my drink was fine. So I just gave up at that point.
Anybody know how I can contact a manager to let them know their employees aren’t morning people and should probably switch to the evening shift or work somewhere else?
C’mon Starbucks

Ok. My husband and I drive through everyday since they opened Goldwater location. All the negative comments or finding the staff inappropriate is just ridiculous! Part of what we love is the playful staff. Happy, fun employees means they enjoy their job serving you. Sure it may not be your taste of humor but seriously it’s coffee! We get the accents and funny banter and I say. Keep it up!
FYI you can find free wifi somewhere else.
–whole milk/​no foam

My Latte was as expected, my order went well and friendly, but the staffs behavior was absolutely embarrassing, immature and uncalled for. I would rather go to Sip of they continue to act like this.
Some guy with long hair, who seems to be working here temporarily, is absolutely ridiculous. He’s talking extremely loud for the entire store to hear and very unprofessional. I want to know why the Shift isn’t redirecting this. Lack of leadership, which then turns into horrible customer service. We are all uncomfortable. And for this to be a new store, I expected the best partners to be brought here.
This guys is loud, he’s whistling, he is talking about products that he doesn’t like, which is bad for sales, he’s inappropriate to customers in drive-​thru, reprimanding them for the way they ordered their drinks, telling them they owe him money. Even as I sit here I am extremely annoyed.
The others working here today, date Sept 24^th, time 12:50, are being unprofessional as well laughing along with him.
They are talking about a girl named Bella and he is saying how she was fired from the her location because she was taking tips, they were speaking about a Collin guys who they think is hot and can’t wait to take him to the gay club and get some drinks into him. He just said «Commo Esta» to someone in the drive thru and they said «we don’t speak Spanish» and he said «sorry, I would have expected you too». He just told some girl «yo Eli your drink is ready, where are you? Oh it’s a mobile order» he yelled it to the whole store.
The store has 7 people in it now, when I started this Unilocal,bc of the this crazy behavior it was filled, people have left since then, about 20 minutes of sitting here and observing. The partners are really working, looks like their bar is cleaned now, product put away, they are sitting here batting away about how he was fired (guy with long hair) and he didn’t care, but he needs the money and Starbucks would take him back. The tables haven’t been wiped down, bathrooms are a mess, and I can’t work bc of his obnoxious voice. I’ve been here 5 times and this seems to be consistent laziness, but this guy just took me to my edge.
There’s now someone hanging out behind the bar without work close on, an obvious partner but that’s unprofessional. The drive thru guy (guy with long hair) just told the customer that they are so busy he hasn’t had time to wash his hands, idk why he would even say that.
I have always been proud of Starbucks business but this place is a joke. I’m offended and sickened and I know this sounds dramatic but the way this is being ran, it needs some sort of change.
The girl who was just behind the counter without work clothes, her name is MacKenzie, and I know that because she just left and the guy behind the bar behind bar at the drive thru (long hair) he jail said «bye MacKenzie forever, I hope you die» while she was outside. And he is saying he hates her and that he hopes she dies outside during her 5k run. And that he isn’t a runner bc he drinks smokes and F@cks only, oh and he has several bands that he is in and that he plays at lounges to make more money bc Starbucks doesn’t pay
«sh!t».
I think I can tell who this Shift manager is bc she is keeping a distance are the far end of the bar. Like she’s to afraid to talk to them about their behavior, but again, Starbucks is a customer service store. And they are offending everyone in here.
Now the guy with long hair is eating some apple pieces and not washing his hands which is a complete health code violation.
He just now ask a customer how they were. And they said «good how are you» and he said «good not dead, well i am inside» they said «oh no don’t say that, it’s a great day» and he said «well to each their own»
I understand there are behind the scenes behavior and things that are aloud and cool thing you let slide but he is atrocious. This girl here who I think is a shift is names Adeena or something like that. He just yelled at her across the store as she’s wiping tables and even though he has a walki on and she does.
He is talking about his fans and followers from his band and how you sort of have to use them to get where you are. Ask for money from the crowds and pass a hat around getting money. Again this is not conversation that should be have had at work and this is definitely nothing that is customers should here. I am sitting at the far end of the store closest to the traffic lights. Anyways I’m done writing this is just crazy.
He just said over the mic «what’s good baby, welcome to Starbucks»
This guy needs to be stopped.

This is my favorite Starbucks
I love that they offer to serve my coffee in a ceramic mug which always makes it taste better than a paper cup
Ample seating in big comfy leather chairs and plenty of plugs to charge my iPhone
I live close by so I find myself coming in several times a week just to recharge and chill out
I will admit the staff isn’t always the friendliest bunch but the drinks taste great and I don’t come here to be entertained by the barista’s

I do not drink coffee so this review is strictly on service. I buy my senior Mom a coffee a day & this particular day I was across town in Old Town at coffee time. So I went through the drive thru & was in/​out in less than 5 minutes & that’s with 2 cars ahead that each 2 drinks per car. I’d like to say that they all are this efficient but I’d be lying through my teeth. So I was pleasantly surprised.

I can’t give more than three stars due to lack of continuity. I like Starbucks as a rule and this location was stellar when they first opened. Less than a year later, turnover is high, service is spotty and drinks are a roll of the dice. My order has been messed up as many times as it has been right. The actual location is great and you can’t beat the drive thru. For the love of my coconut milk sugar free caramel latte, I really hope they can get together.

I have been to here a lot and the service is always great and there never seems to be a line when I go. If you go during rush hours expect to wait because all the crackheads need their caffeine That’s the way Starbucks want it, anyways good place Wifi is great and seems better then other locations. Drive thru can be slow when it’s busy But again it’s the crackheads that need their caffeine.

I walked in today, one person working as usual while everyone else is huddled in the corner gossiping. They finally notice there is a customer, they act like it’s such a pain to take my «grande iced coffee» order. When it’s finally ready, the girl throws the straw at me. What is customer service about that?! I guess I’ll take my business elsewhere.

The 5 star is for Josh, he is my absolute favorite there, he always smiles and asks me how I am, I can’t speak very much for the others especially the girls but I always love it when he makes me drink.

It’s the largest Starbucks in Arizona, but the Drive-​thru is definitely prioritized here. I usually go inside and while there is rarely a line at the counter, I’ve always had to wait (seriously, ALWAYS!) as the baristas are busy taking care of the drive thru. You may stand at the counter for more than a minute before anyone acknowledges you, whereupon the customary greeting is, «be with you in a minute…». Even with five or six behind the counter they seem extremely understaffed and it’s generally a cold environment (this seems odd for Starbucks as, like most locations, the other nearby locations have extremely friendly baristas)… not my favorite location to enjoy a coffee over the morning paper, a little pleasure reading, or for a meeting. As well, my beverages of choice are quite straightforward but, here, the product is nevertheless very inconsistent (which continues to surprise me as Starbucks is generally so consistent).
I’ll go to this Starbucks location only when only Cartel, Echo, or Sips are too crowded.

Once is an anomaly, four times its a pattern. Went in yesterday to get my coffee. Walked in. No line. Stood at the counter for 2 ½ minutes (timed it). Three people prepping drinks for the drive thru, not a single one acknowledged me. Finally a person came from the restroom area tying on an apron and asked if she could help. No «sorry for the wait’. Ordered a Venti Blond Roast with room for cream. Cup was about 65% filled with coffee. Really! Room for cream doesn’t mean ¹⁄₃ of my cup for room. Not a single time have I had decent service in this place. The culture of the staff at this location simply stinks. This is not the Starbuck’s way.

What’s happening to Starbucks?

I frequent Starbucks on a regular basis and usually have 2 – 3 locations in my rotation — usually solid service and an enjoyable visit. I stopped by this location recently for the first time and unfortunately had a very bad experience.
The layout of this Starbucks is visually appealing, but the employee who was having a side conversation with another employee and using strong profanity was embarrassing and unprofessional. It was so loud that other customers could hear throughout the building and started to leave. I left shortly after this experience and will not be returning to this location.

I go to this location for coffee every morning before 7am. The line is always quick and I’ve never had a wait period. I wanted to update my review because when I go in the afternoon, which is less frequently, it does seem to be a tad slower. The wait period the last few visits was 5 – 10 minutes. I don’t mind. But people getting places may, as the police who were in line behind me who had to back out and leave. Still a very friendly location and employees. I would honestly become friends with some. I love seeing them every morning! Still my go-​to Bux!

I bought a condo in the area and this is the closest Starbucks to me excluding the mall and old town.
Every single time I come here, my drink is made wrong. I order it the same at every Starbucks so I don’t know how else to make them understand.
The problem I have is the lack of customer service.
For the most part I would just let it go and drink it. After about the 5^th or 6^th time I started asking for it to be re made. I would get an attitude when I would ask or snarky comments.
For example, I can tell just by looking at the color of my coffee if it’s wrong. So I kindly told her before she handed it to me that it’s too dark and will be too strong. She had it remade then told me it didn’t look any different than before. I said I could tell the difference. She again stated she couldn’t. Then told me the lighting inside is different that outside.
The final straw was when I went yet again. I could tell it was wrong. Again it was too dark. When I asked for her to remake it, she dumped out about half and put milk in it.
It tasted horrible! Like watered down milk. My pumps of syrup were either not added properly or were dumped out. I took that drink down the street to the Thomas and scottsdale location. The guy working was so nice. I was honest and told him what happened. He apologized and remade my drink for free even though it wasn’t that stores fault. He told me they have a ton of people go in their location with the same complaints about the other Starbucks. He remade my drink, had me taste it, and made sure I liked it.
May sound crazy over coffee but at 3.08 a pop, everyday, it does matter.
I will never waste my time or money here again.

Two words: drive through. Two more words: quick service. Six words: plenty of tables to do work.
This new Starbucks is definitely my favorite in the area. They did it right. It’s fast, friendly and offers service for those on the go who don’t want to get out of their car and those who need to do some work at a desk. The food and coffee is the same as every other Starbucks but this one stands out because of the drive through and spacious interior.

It is always nice and convenient to have a beautiful Starbucks with a drive thru in my community.
I have been so pleased with the way my lattes are made. Bradley Kleeman makes my drinks with perfection. He’s always in a good mood and seeing him behind the counter or at the drive thru window will always make my day! Great Customer Service from Bradley. every single day.

Very new, clean location with a large seating area. Large clean bathrooms are a plus. Free Wifi as usual and great beverages. Staff was friendly and if we are in a hurry we’ll just use the Drive Thru.