T-Mobile

I’d rather walk over hot coals than ever step foot in this store again. Zero help and all they want is money. My iPhone stopped charging and they couldn’t help. When I asked for help getting a replacement they said that they couldn’t do that and a new one would be $ 500+. The smug look on the face of the diminutive clerk thinking that he had a sale was enough to leave and call TMobile from home. STAY AWAY FROM THIS PLACE!

I went to this store and they were closed during posted business hours. I asked the surrounding businesses when they usually open and they said it varies from day to day. Sometimes on time, sometimes they’re only open for a couple hours a day.

Don’t waste your time in his store. Go to a T-​Mobile store where they actually know what they’re doing and what they’re talking about.

I went to T-​Mobile yesterday and switched over from Sprint. I got a Sony Experia phone and went with their 3 GB plan.
When I got home I worked out and noticed there was an issue with the phone when I worked out. The sound was extremely faint and I could not hear it well even after choosing optimal sound settings. Also, when I sent and received texts they would not be sent and received correctly and resulted in a few confusing conversations.
So, I took the phone back to the store the next day and spoke with the manager Mazen.
I told him the issue with the phone and that I wanted to return it. He didn’t mention the $ 50 restocking fee and simply told me the cost was $ 65 for «sales tax.»
When I told him that seemed very high and didn’t make sense he then told me that they have to charge me $ 50 to re-​stock the phone.
I told him I had just bought the phone yesterday and that I returned it because it wasn’t working properly and asked him to waive the restocking fee.
He said there «was nothing he could do?» and that I would need to pay the fee.
So, I essentially had to pay $ 50 for a broken phone for 1 day.
As a new customer from Sprint this put a bad taste in my mouth
I would not recommend this store. Customer service is no bueno!