Tesla Service Center

Picked up our new Model X on the 14^th of January. 3+ hours of orientation by Lauren and the staff was excellent as was their friendliness and appreciation of us as new owners.
I had a passenger window problem this Sunday night, called the 24 hour hotline, they initiated a case number for it. On monday morning at 10, I had an appointment to repair it. They gave me a Model S loaner and kept my car most of the day. They replaced several parts, from a rear seat to chrome trim, that i did not even know needed replacing. all with excellent customer service skills.
we picked up the car at 5:30, washed (maybe detailed — it was so clean, in and out) and in perfect ready to go shape.
can’t say enough about Matt and his team.

A Tesla does not need much service but when it needs some attention, it needs a highly trained, highly motivated team of professional experts. Not to fret oh Phoenix Metro. The Tesla Service Center in North Scottsdale sets the bar so high when it comes to professionalism, friendliness and just plain human decency that there is no comparison with other service facilities, especially those «dealer» places.
The Tesla experience is a fine one. Okay, THE finest. Nothing can compare and this extends to the Service Center as well. They are great people who pay attention to the smallest details and will take the time to answer questions about the car and its ultra high-​tech systems.
Superlatives fall way short in expressing just how good of an experience it is to bring a Model S to these fine people.
My annual service was thoroughly professional. Systems were updated and upgraded. They checked tire tread depth at three points on each tire and recorded it for the final printout. They topped up fluids and did an alignment check. he car was ready hours before they said it would be so I could pick it up at lunchtime. Oh yeah, a comprehensive annual service for less than what Toyota charges for an alignment and in half the time. Not bad.
My «big» service issue was a slight squeak in the driver’s seat. I called them on a Saturday afternoon to ask if there was anything I could do about it. They said, «Can you bring it in?» Sure! I was only 8 miles away. They checked it out and said, «Give us five minutes». It took them three minutes and I was on my way.
My previous car service experience was with a chamber of horrors called Riverview Toyota. I knew I was being treated like garbage by them but moving up to a Tesla and their totally, freakin’ awesome factory service made me think of an old joke: The best thing about hitting yourself repeatedly in the head with a brick is that it feels so good when you stop.“
The Service Center alone is a good enough reason to own a Tesla. I enjoy being treated like royalty and forgetting about past experiences elsewhere. This is the only way to go.

Tesla has further upped the automotive game yet again. The Tesla Service and Delivery Center took my entire idea of a new car delivery to an entirely new level. I believe I’m ‘fairly’ qualified to share this, as I grew up around the car business beginning at a very young age. I’ve easily witnessed thousands of cars being delivered to their new owners, with countless being high-​end Cadillacs and Lexus vehicles. Tesla takes this experience to an entirely new level.
The delivery specialist invested over an hour going over every feature of my new electric vehicle. She showed me how to set the car up exactly how I’d get maximum joy out of it. To say that I was impressed is an understatement of gigantic proportions.
The service and delivery center is super clean and stocked with all kinds of goodies for new owners. It is conveniently located on Hayden Rd just past Raintree Rd in the Scottsdale Airpark.