The UPS Store

Can’t speak highly enough about the service I’ve received from Mark, Jeff and the rest of the crew. From printing needs to design assistance, these peeps rock!!! I was sad to have to move my mailbox to a location closer to my home because it was always a pleasure to walk into this location. Good job kids!

Felt like a VIP! Thank you, Jeff!
I had to print – way pronto – some promotional post cards with a house picture on the front, and a pre-​written message on the back. It was a small run of thirty 5 X 7 cards.
Jeff was outstanding! I met with him at 3:00 PM in his Scottsdale store, and he had arranged delivery of the items – all letter perfect – to the UPS Fountain Hills store (closer to where I live) by 2 PM the very next day!!!
PLUS, to Jeff it didn’t seem to matter whether it was a small run of 1 or 2 or 20, he was eager to get the job done right. To contrast, a local print shop needed a minimum run of 100 items for the same job, and wanted $ 40 and a few days to get it done.
This was less than half that price – very fairly priced I must say, in a day, and in the amount I wanted. Great way to flex for customer!
I’m coming back to you for future business, Jeff!
Thank you again!
Rich :)

Needed a document notarized and faxed in a rush. The notary was quick, helpful and the prices were extremely reasonable. I was in and out in 5 mins, at 8:30 AM, the day after a holiday. Will certainly use this UPS store for any of my needs in the future.

I had to print out 40 pages of black and white 8×12 pages. I couldn’t get the document to open at first. This store has great customer service. I had two people help me until we resolve the issue of opening the document. The store was crowded, but it was a short wait. I’ll come back for sure. Thank you for your help!

UGH… if you need something printed just go next door to Office Depot. These people are slow and lack the technology to print a variety of documents.

I can’t believe I’m giving a UPS Store 5 stars… But this place totally deserves it.
My stupid self had a pile of amazon returns who return labels had expired (unbeknownst to me). The gal at the counter went above and beyond to help me, letting me use their computer to log in to my amazon account to print the codes needed, calling UPS help line to see if they could reinstate the return labels, and then printing and packaging up the items for me.
…all while promptly helping numerous other customers all by herself.
I made sure to tell the store manager, but dang she was great. Heck, if I still hired for customer service gigs, I’d have offered her a job on the spot!

Mark the owner of the UPS store is a great character who I feel who takes care of his customer. Anything I need he always finds a way to take care of me. Highly recommended.

I wouldn’t normally write a review for a place like UPS… but as it turns out, I go here all the time. It’s right next to my house and the staff are so friendly and cool. They make shipping stuff a pleasant experience.

Received great service from Mark, who went above and beyond. Friendly employees and they provide all the shipping & printing services you need. Location is a little hard to find in the shopping center — it is located on the north side of the strip mall, facing Osborn Rd.

Have been using commercial mail boxes for years. Moved from North Scottsdale to Old town area and my old box location was becoming a pain to check. They also had reduced staff to one person and there was always a line. Checked a couple of locations closer to me for a move. This location always had multiple employees who were friendly. I rented a box here a month ago. The service since has continued to be excellent: fast, attentive and friendly. Other post have complained about the costs of shipping. For me, it is worth the convenience and making sure it is shipped properly.

Yes, they are in business, to generate a profit.
Yes, they have to pay rent.
Yes, they have to pay utilities.
Yes, the have to make payroll.
Yes, they pay taxes.
You will pay an upcharge, over the shippers’ posted rates.
Why ??? FOR THE CONVIENCE. Plus to cover the above expenses.
If thats a problem, then drive to the UPS Terminal inTempe.
Round trip, in gasoline alone, probably $ 6.
If you’re returning a package, with the destination paying for shipping, apply their label … and drop it off … its FREE.
They’ll even give you a reciept showing, they accepted your package.
Make sure, you ask for that receipt.

Franchisees of The UPS Store have numerous products and services such as Shipping and Packing, Mailbox and Postal Services, Copying, Finishing & Printing, Packaging and Moving Supplies, and Business Services that include fax, notary, and office supplies. The Mail Boxes Etc. concept was launched in 1980 as an alternative to the post office. In 2001, UPS purchased Mail Boxes Etc., Inc, and in 2003, the two companies established The UPS Store brand. These businesses are based on services and what they can sell you ‘outside’ of the UPS shipment itself. It’s cheaper to go online and print your own label and drop it off. Don’t get confused with what customer service they offer. They’re NOT UPS themselves and have little to no control over that end, but do pay for the insurance when asked. UPS is not a perfect business partner.