The UPS Store

I re downloaded Unilocal to leave this review. The service I received today is how every business should operate. Down to earth, friendly, doing whatever it takes to help. I’m a university student and was attempting to return my textbooks to Amazon but my printer had screwed up the return postage. They were kind enough to let me print right there using their office so I wouldn’t miss my return deadline. I also was able to purchase all the supplies I needed for return for 3 $! My total ended up being 10 $ though because I ended up buying one of the «quick notes» trifold sheets they had there on nursing that were actually accurate and really helpful. Anyway, A. J who had helped us was very kind and provided great service, plus he’s a veteran which shows in his generosity. I will only ship from this store from now on.

I went to this ups location on sep24th, I had to ship 2phones (gifts)to my brother and sister in law in China. The guy works there his name is Jim suggested me to use DHL because is shipper than ups. I agreed so he asked me all the informations such as who is the receiver, what is in side the box and how much is the value, I honestly told him everything with nothing hidded. The estimated time he showed and also on my receipt was Sep30.
When the item arrived at chengdu, the DHL Carrie contacted my brother right away get identification from my brother and a letter from him because custom needed for some
brother gave it right away. 2weeks later Till October 13^th the item still hold at custom. I have been keep calling DHL customers service for past week they could not tell me a reason why the custom holding my package so long it’s almost 20days ! At the same time my brother was contacting China DHL for almost every day. Finally DHL said something about by law. People can’t Shipping two phones to China. It’s against by law. So DHL asked my brother see if my brother has friends works in custom to get our package out otherwise custom would keep it .
Second day my mom had to to take train from where we live to chengdu to talk to custom officer .I mean really??? that is so stupid that DHL even asked my family to go .so my mom took a day off at work had to come all the way from city to another city to talk the custm. Custom told my mom it’s illegal to send two phones from United to China. my mom had to explain my situation to the custom. Finally custom felt very sorry for us and told my mom they understand its DHL s fault in United state because it’s there responsibility to tell the shipper all the informations before the item was shipped ! So China customs did a special consideration let it went through clearance !
I felt so mad at this point .
1. It was a gift for my brother and sister in law for a special event I paid international express mail it surposrly deliver in 3−5days we waited 20days !
2. The guy works at the center did not tell me about by law I can’t send two phones together. If it’s not my mom went all the to chengdu talk to custom my brother won’t get phones and the custom would keep it !
3. It wasted me so much time to call DHL deal with all the rude
one was help but saying they don’t know .
At this point I felt so irritated and I feel I should get full refund! so I called DHL again they said they can’t process refund because I paid at ups store not directly to DHL. They told me contact ups to file a clam and DHL will refund the money to ups and ups have to refund me. Okay I contacted James at this ups store. I was hoping he can help me out. But no he said there is nothing he can do about it, he got the address right he done his job right ! I tried to explain to him by law In China you can’t ship two phones but he never told me what is custom requirement .He answered «how am I suppose to know «that’s bullshit because every time I went to usps ship clothes to my brother usps would let you know what’s the policy of that country! Also ups or DHL should have knowledge of customs requirements that’s by law. It is unacceptable when he said how him suppose to know !!! He wouldn’t work with my at all !!!
Over all I want to let people know DHL is worst carrier don’t waste your money and also I would not come to this ups store if I want ship anything in the future. I am not sure if Jim is the owner or just employee works there but the fact is he careless about your mail get on time And safely to destination and he thinks his job is weight the item and get right address calculate the money and you pay for it and Nothing else …
Be aware !!!

I used this UPS store for an overnight package. They typed in the wrong delivery address so the package was not delivered on time or at all. I had no idea that it was not received until my friend told me 5 days later. I had to call and give them the right address so they would take it out of holding and send again. I do not understand why they ask for phone numbers if they are not going to use them. When I complained to the owner he would not work with me at all, so basically I paid $ 64.06 for a 7 day delivery.
I will never use this store again.