Tide Dry Cleaners

Sub-​par location, basically a satellite drop with terrible ‘customer service’ if you can even call it that. I was excited to see there was a new location since I live in Old Town & all I had was one white coat that happened to have a few coffee spots on the right sleeve. For starters, they wouldn’t accept the coupon I had been given from the Frank Lloyd location (even though it doesn’t indicate ‘Must be used at _​_​_​location’ anywhere on it. Then, when I went to pick it up yesterday, I checked the coffee spots & they were ALL still there — even though I asked the guy nicely upon drop off to please use the stickers to mark the spots. Apparently that didn’t happen & the woman working told me & I quote «…sometimes we just can’t get coffee out.» I’m sorry, but coffee is water-​based & I didn’t touch the spots with any product so to me that’s a ludicrous response! With her less than friendly attitude, she offered to re-​do the jacket (with no guarantees of course). I went to pick it up again today (since I received an email indicating it was ready) and before she even looked, she being the same surly girl from the day before, she told me it might not even be ready yet. Really?!? Thanks. Thankfully it was ready & low & behold the 5 stickers I made her put on the jacket must have worked because the stains were magically gone! I’m sorry, but I shouldn’t have to work this hard to get a few tiny specs of coffee out of a white jacket! If you value your time & sanity, you’re better off driving the extra miles to the FLW location.

I would give zero stars if I could. Do not EVER drop off anything at this dry cleaner. I’m sorry I didn’t read the past reviews before I took my clothes there. Not only did they ruin one of my favorite shirts, the customer service is horrible. Get OUT OF THE BUSINESS. You have no idea what you are doing. After talking with Russ the manager, he said he’s been taking my shirt all around town trying to find out what went wrong? It’s been a month. Take care of your customer and then find out what went wrong. He now says he doesn’t believe it really shrink. Um do you really think I need this head ache?!? Arguing with me and then hanging up on me. Really? Manager material. The owners were both very nice but apparently don’t know how to run a business or they would have handled it after several calls. More trivial stuff like bent hooks on another shirt and dull whites also. On a side note I have never written a review about anyone on here or ever had a bad experience with a dry cleaner. Let my lesson be yours… DO NOT USE THEM. Sorry Tide!!!
It is no surprise that NO ONE FOLLOWED UP after they posted the standard comment trying to show they were concerned and would have someone call me. Perhaps they are just backed up with all of the other bad reviews??? Again, stay away!!!