US Air Services

As you can see, this company is horrible and running a total scam as every other reviews. If you look at this review, strongly recommend to cancel your service.
1. I bought a Groupon to clean up the ducts. I called to set up the appointment but they broke two times and re-​set up the time after two months.
2. Groupon shows $ 50 for a $ 250 values. But they requested $ 535 more. The coupon is just for estimation. Huh? I talked the manager (480−994−1304) who promised to refund $ 400. But he does not get back.

They obviously do not are about violating the National Do Not Call Registry because they called my house today, and I am on the DNC list. I have never done business with them nor purchased any Groupon/​Living Social deals involving this company so they had no reason to be calling me except to solicit their services.

If there were negative stars, this company would get them. What a scam! They seem to be under various names including «MAX AIR LLC» and when they call (or you call back) they say «air duct office» without any official company name. The number is from Scottsdale AZ (even though it was supposed to be local in Tucson 2 hours away) from 480−450−5961. Groupon has really gotten low in quality and allows anyone to sell crap it seems! I should have known when they rescheduled 3 times, showed up 1.5 hrs late, and were already haggling me on the phone in-​transit for services that would cost more than the Groupon coupon price. The coupon said «WHOLE HOUSE AIR DUCT CLEANING» yet when they arrived all of the sudden it only was good for the 1 outlet, I would have to pay more than $ 250 for 3 others (intake and other ducts), oh unless I wanted to pay for extras like chemical cleaning ($$$). When I asked why it said WHOLE HOUSE Air duct cleaning on Groupon he replied «I just work for the company, you can complain to them». The cleaning system was a freakin joke. It was just a large shop vac like system. No brushes or any other equipment was used so there was really no way that he did anything for my $ 48 in less than 10 minutes. He also was miffed that I wasted HIS time by not paying the extra $$$ to do the whole system. The experience was SO terrible that I just wanted him out of my house. A HORRIBLE company and a really BIG WASTE OF MY TIME AND MONEY. What a scam. BEWARE!!!

Purchased thru Living Social for air duct cleaning Jan 2014. The 2 guys that came out was extremely nice and cleaned my ducts/​dryer vent for the special price. One tech took pics of my unit in the attic on my camera and showed me, now it makes me wonder if he had other pics that he took pics of. I purchased a 3 year warranty for duct cleaning, every year for 3 years ducts cleaned and every 6 mo sanitizing.
Took forever to have them come out for the 1^st 6 mos and it has taken me approx 3+ mos to get ahold of them to make an appointment for duct cleaning. Left multiple messages with no call back. They do not call you like alot of businesses do and remind you it’s time for a 6 mos or yearly checkup. I’m now 1.6 years into the 3 year warranty. I should have had the ducts cleaned again and on my 2^nd sanitization.
So now, Guess what they don’t have my original invoice number and I was just told today 07−17−15 that the 255.00 I paid is for sanitization only. I said if only sanitation you can refund my money. He said I don’t have the authority to refund. I was told a supervisor will call me today and no later than tomorrow. They also wanted me to fax or email my invoice. I asked where are you located he said in Arizona, can I have your address, he said I am not allowed to give that out. I said oh, your a business and refusing to give a business address he said the supervisor will give that to you when she calls you.
DO NOT REPEAT DO NOT DO BUSINESS WITH US AIR OR AIR DUCT CLEANING. Which ever name they use. Also called a number out of San Diego CA. PLEASE BEWARE OF THESE. DO YOUR RESEARCH BEFORE HAND. Good luck
Oh, don’t get me wrong I have purchased other things thru Living Social and had good luck.

This is a horrible company, I never had such an experience from any company in my entire life .
My appointment was cancelled 4 times. The reasons were same as someone else reported below. First time tech having personal problem, second time machine broken, third time something else which I don’t remember. Fourth time very funny reason that tech is from 40 miles away from my place and he wanted to reschedule my appointment since he don’t have any other job near my place. The customer service lady was very arrogant, I mentioned her that it’s not going to work for me since my appointment has been already cancelled for 4 times. After reading all the horrible reviews I am glad that the appointment is cancelled so at least I will get the money back.
I will be reporting on Living Social and US Air Services to CA State Attorney General and BBB on this scam.

Can I give less than 1 star? We bought this groupon deal and anxiously awaited their arrival.
1) they showed up, convinced my husband that our deal ONLY covered the very front of the ducts. We paid $ 50 for a $ 250 value. That is definitely NOT what we got. They said we only paid $ 50 so we only get that service. NOT THE POINT OF GROUPON DEALS!!!
2) I called and attempted to speak to the (not so friendly) person multiple times. Just to schedule an appointment was a bear in itself. Then I called and left a very unhappy message with them AND the contractors.
So I guess it is a company, who contracts techs? Let’s just say it is confusing. You pay for one company and then they send an entirely differently named company out.
So they did a TERRIBLE JOB. I called, left messages, and finally someone got back to me. I already called Groupon for a refund because it was terrible. And NOW THEY WON’T STOP CALLING ME. I have told them multiple times to lose my number. What do you want?!
Stop calling!

Yes, this company is running a total scam as every other review has said.
I too bought a Groupon for duct cleaning from a company called «Max Air Services LLC» — They said they operated within my local UTAH area code, so I thought they were a local company.
I also did some research on Max Air before purchasing the Groupon and they had pretty good reviews on the BBB and HomeAdvisor so I thought I was getting a good deal.
Red Flag #1 — I had to call a toll free number to schedule my appointment and when I told the lady on the phone what my city and zip code was, she seemed confused like she’d never heard of it before… strange for someone who was supposed to be from a local company. but, oh well, I still scheduled the appointment for 3 weeks out.
Red Flag #2 — 3 days before my appointment, I get a call from the Arizona 480 number telling me that the technician from Max Air Services was unavailable and that they had given my account to a different company, US Air Services. When I asked the woman to repeat the name of the new company, she mumbled it, probably because she didn’t want me to Google the name. I asked her why she was calling me from Arizona if I was getting services from a Utah company and she said something about being a call center for various vent cleaning companies, but was NOT very convincing.
Red Flag #3 — She wanted to schedule my new appointment for ANOTHER 3 weeks out. 6 Weeks from when I originally purchased the Groupon. I told her that I was unhappy about that and she asked if I wanted her manager to call me back. I said yes but never received a call from the manager.
So, after stewing for a couple of days, I googled the phone number and found US Air Services and all the awful reviews.
Needless to say I immediately contacted Groupon who gave me a refund on my deal (The customer service at Groupon was amazing but they should really be more careful about the companies they partner with).
Then, I called US Air Services back and told them I wanted to cancel my appointment. I could hear two women whispering on the phone about me while they «looked up my account,» but luckily they didn’t put up a fuss about canceling the appointment.
BOTTOM LINE: It seems this company is operating under various shell companies in order to seem «local» and to prevent you from seeing all the bad reviews for US Air Services.
I hope I don’t have any problems with this company in the future since I was dumb enough to think I was hiring local and gave them my home address and phone number. Oh, well, you live and learn.

Total crap… I bought a living social last month and was told first appointment was a month out. I called this morning to confirm my appoint for tomorrow was was told «yes your on our schedule». Hours later I get a voice mail saying they need to reschedule a few weeks out due to machine breaking.
I called to see why it needed to be scheduled far out since I have waited a whole month for my appointment and I could hear the same gentleman leaving another voicemail cancellation for another customer but the excuse was entirely different. He told this customer the tech had a personal issue he that would take him to CA.
Advice: do not use Groupon or Living Social as a means of getting business if your intention is to not great customer service or give service at all.
The number I had was a toll free number but after googling the 480# I was able to see the reviews on the company.

**BEWARE**
The scam that this company is running is nationwide. They are using different company names. 1) is Blue Sky Duct Cleaning 2) All in One
I did a reverse search on the phone number 480−994−1304 and found that it is directly linked to US Air Services.
This company uses living social and groupon to push their 49.99 scam. Once they are in they create situations to up charge and never do the work promised in the 49.99 promo. They basically offer $ 50.00 off which considering that they are trying to charge 500 plus! That’s no deal and definitely not what is advertised in the groupons or living socials. One main lie is that they install a metal filter that supposedly is top of the line and will prevent your furnace from getting extremely dirty, is allergen free, and lead you to believe the king of filters. These filters were running 120.00 per filter only problem is 1) That is way too expensive 2) They lied about installing the filter. When contacted they stated that they have to order the filter and come back to re-​install the filter yet no mention of this when the tech was there. There are numerous complaints being filed with the Attorney General in several states. I wanted to post this review on this board to warn anyone in Arizona since they operate under different names other than US Air. I also would like the add that when you call in the women get very defensive, snippy and the lies come pouring out of their mouths. STAY AWAY FROM THIS COMPANY and it’s affiliates!!!

I bought a amazon local US Air Solutions Air Duct cleaning for 39.00 They tried to sell me 778.00 worth of cleaning and maintenance. I declined, and then they «cleaned» my supply ducts with a wet dry vacuum and a long brush. I’m glad I only paid 39.00. Don’t waste your time they are just a scam. The local sub in MA. was Superior air duct cleaning or America Air Care, both companies were on paper work.

THEY CANCELLED TWO APPOINTMENTS ON ME and still haven’t rescheduled! I took off work for these appointments. I called this company 4 times to try to reschedule an appointment. I left 2 messages and didn’t get a call back. These reviews are horrible and I have a living social voucher also but that doesn’t excuse poor customer service. They don’t use their own techs which is where the problem lies I think, after speaking to someone, they told me I had to call their sister company because they «might» have a tech and I waited for 25 minutes, then they told me to call back and I told the guy I was waiting forever so he put me through to a supervisor. No one answered and I left a message, bet no one gets back to me. Wow.

I got this «deal» through Groupon for Full HVAC System Air-​Duct Cleaning Plus Dryer-​Vent Cleaning and A/​C or furnace. for US Air Solutions (The Voucher reads: cleaning of; unlimited air vents; and dryer-​vent cleaning … Choose between A/​C or furnace unit checkup). (NOT NEEDED)
Made the appointment and two men came to my home I notice something wrong was the ‘cleaner device’: It was rather small with medium sucking power. What amazed me was the fact that this machine was put in only ONE ROOM vent — the kitchen. It was there quite along time but — how can one vent — clean all vents in the house? it didn’t have enough sucking power to get the ‘dust’ from any duct or vent.
After mentioning to them, they disregarded my opinion, saying that ‘this is the way its’ done. No race intended — this Hispanic gentlemen worked the whole time they were here — but on the one air duct. However, the causation man just walked around.
He did turn the temperature for air flow. He did remove a vent or two but no cleaning — as stated in coupon. I got concerned since I did not see him doing anything. Went into the utility room and he was standing there — I asked about the dryer vent? And he said it was done LIE. I thought how could he do it when he did not move the dryer? –Dryer top was totally full of things. a reliable contractor returned and told me THIS WAS NOT DONE.
After getting down from the ladder — the wanderer proceeded to show me a picture on his phone of dirty ducts — and said they were mine UPSALE Furthermore, he said I needed DEEP CLEANING at a cost of $ 200 a duct — recently had these inspected so this was a lie — somebody else ducts in the picture
. I had the choice of a furnace or A/​C inspection. I said I have a contract with an excellent service company — the wanderer — insisted he look at it — but put my foot my foot down. UPSALE — the wanderer said they had an air filter unit they could sell me. I showed him my unit and said it was the best in the business — when I purchased my unit i was given a comparison of others on the market — none of this was provided. -
THIS BUSINESS IS NOTHING BUT A SCAM — THEY SELL GROUPON DEALS FOR LITTLE MONIES AND ARRIVE WITH NUMEROUS ITEMS AND SERVICES NOT NECESSARILY NEEDED. ALL FOR HUNDREDS OF DOLLARS MORE!
I HAVE A HOME BUSINESS SELLING COINS. I WAS IN THE PROCESS OF SHIPPING TWO COINS OUT TO SHIP ON SATURDAY. AFTER THIS CREW LEFT — THE COINS WENT MISSING ! THESE TWO WERE PLATINUM GRADED COIN PR70’S «PERFECT» — HAD A VALUE IN EXCESS OF $ 1100 TO $ 1200. I
COMPLAINED TO GROUPON AND THEY SAID THEY COULD DO NOTHING. I WAS IN CUSTOMER SERVICE FOR OVER 22 YEARS. I BELIEVED THAT I COULD READ ALMOST EVERYONE — BUT IF NOT END OF RELATIONSHIP.
POOR SERVICE NOT AS DEFINED, TRYING TO SELL SERVICES AND EQUIPMENT NOT NEEDED — AND WORST OF ALL STEALING POSSESSIONS — OF COINS WITH A VALUE IN EXCESS OF $ 1100 TO $ 1200.
SEEING SO MANY BAD REVIEWS (ONE STARS) ABOUT US AIR SOLUTIONS THIS BUSINESS GIVES OTHER BUSINESSES A BAD NAME — AND SHOULD BE CLOSED DOWN ASAP!!!
Desired Outcome/​Settlement
Desired Settlement: Refund-​Check
$ 1100 TO $ 1200 RETURNED.

Purchased an Amazon Local deal. Duct cleaning price was good on the deal. When the tech arrived, he asked for $ 700 for an anti-​bacterial cleaning. Then, when he got to the dryer vent, he asked for an additional $ 269 to clean that out with solution.
Would not recommend this company.
SCAM.

I bought a $ 60 coupon from Amazon Local for the vent cleaning. It is the same kind of deal they have on Groupon. A guy shows up to my house that is nice, but hard to understand his accent. He works for Mr. Duct Cleaning which I am guessing is his business. US air solutions must sub contract the work. He has me sign some paper work and then tells me he is going to look in a vent. I am not sure why he needs to look in the vent, he should just start cleaning it, but a minute later he tells me I have mold and I need a special cleaning. I told him I just want the vents cleaned, and I don’t want anything extra. He then gets his vacuum and starts to clean. He worked extremely fast, maybe spending a minute or 2 total on each vent. I am talking from the time the vent grill came off to vent grill back on. He didn’t even bother to clean the vent grills. His vacuum is a special vent vac, but there are no other special tools and the end of the vac hose is no better than what is on a shop vac. I had to ask him to do 2 other vents that he didn’t look for, but he didn’t seem like he wanted to bother cleaning those other 2 vents. He also did not do the return vents which the coupon said that it included one return vent cleaning. He also didn’t do the dryer duct or A/​C check up that was included with the coupon. He was at my house for a total of 45 minutes and he «cleaned» 8 vents. After he left I took the vents back off to inspect the work and it was sad, to say the least. There were still visible layers of dust and dirt. I ended up getting my shop vac out and re-​cleaning my entire vent system. It took me 2 hours to vacuum 5 of the vents. I am not done yet but once I am done vacuuming I plan on wiping the vents out with Lysol wipes. Yeah, I have my own mold treatment package and it doesn’t cost an extra $ 200. I paid $ 60 for this coupon, and the regular price they said was over $ 300. This is a rip off at $ 60. This seems like a scam for people who trust people to do the work they say they are going to do. This is also sad for people who have bad allergy like me that think their vents will be clean after they are done. I was hoping that they would have done an extra through job to try and get repeat customers, but I guess the one time scam is all they need. I will never use this company again, and I would not recommend them to anyone.
See attached pictures that I posted.

I received a call from the manager of this business asking for me to give them another try.
He stated he reviewed the last technician’s estimate and my review and his other performances with other customers and found this technician was writing bogus estimates for work that did not need to be done. He reports that he was fired for this. He than asked me to let him send another tech to my home and they will do all the work for free and apply two other additional service maintenance check ups for a future date. So I agree to this and he gave me a time 11am-​1p on a certain day.
We get a call the day before they are to come saying the time was 8−10am and this is kind of a hectic time for us but agree anyway.
The 2^nd technician shows up at my house at 7:20am with out calling to confirm that it would be ok. I work nights and was not even home yet and my husband has to leave by 7:25am. My husband asks the guy why would you not call and see if this was alright. This guy responds because I don’t have too. I can do what I want. My husband proceeds to tell him that this isn’t going to work they were supposed to be making up for the last guy who tried to scam us. The guy responds «Oh well go f-*k yourself» My husband tells him to leave the property immediately. He says I will leave when I want. So now I am sure this company hires thugs as well scammers.
I speak to the manager that had convinced me to try their company again and he tells me he’s sorry. He will not issue a refund however because I won’t let another tech come to my house. I tell him I will be going to better business b of AZ and he proceeds to tell me I just don’t really want the vents cleaned. No true remorse at all. Don’t use this company! Thugs and scammers!

great company, did a great job in cleaning air ducts and vents. BEN AND HIS PARTNER were great, will recommend this company to anyone.

I had purchased a coupon for an air cleaning about a year ago from this business. That went fine, no problems. They called me this week for a complimentary air conditioner evaluation /​tune up. Since it was free, I took them up on the offer. My heating unit/​AC unit was having some issues, and wasn’t heating as much as it should have been. The tech came out promptly, and after inspecting the unit told me that he could either repair it for about $ 1800 + freon (an additional $ 400 or so), but didnt recommend that since even if he repaired the compressor could go at any time. His recommendation was a new unit. So the two estimates I got was $ 2200 to get the unit functional, or $ 6000 + tax for a new unit. He stated the following things needed repair: He stated the coils were extremely dirty and needed cleaning. He stated the motor was bad and needed to be replaced. He stated I needed a new capacitor. He stated the freon was empty and there was a leak, so I needed leak detection and new freon. He stated he recommended (not 100% necessary) some sort of machine (I forget what it was called) to reduce the initial surge of power when first turned on. It didn’t sound quite right because I had a contractor come out about a year ago and said the coils were fine. So I told him I appreciated his time and recommendation and would be getting a second opinion before making a decision of that magnitude. I had another contractor come out today. The contractor evaluated the unit and found only the following repairs necessary: Motor replacement, capacitor replacement, fan blade replacement (it was very warped, and not noticed by the first tech nor included in the repair estimate), and a minor amount of freon. It was able to be completely repaired for $ 628.49. What US Air tried to do was extremely unethical and should be criminal. In fact, the rep that came today from the other company showed me the coils and they were very clean and said there was no way they needed cleaning at all.
Later Edit:
I filed a BBB complaint, and got a call from their office a couple days later about it. They did say their policy is to always show the homeowner pictures or the actual coils when they say that needs cleaning, and agreed there was no way the tech could have known there was a leak of freon or how much was missing with the motor not functional. He said the tech would be investigated and previous customers called to check for similar issues and assured me this is not they way they want to do business. He did offer to come out and fix the problem, but I already had another company do it so I declined that.

Bought a groupon for a company called Indoor Air of America and somone from US Air Solutions ends up coming out to do the job instead. Red Flag #1.
Red flag #2. The tech that arrived convinced me and my wife that if we have the ducts cleaned without a thorough sterilization of the furnace ($ 269 + tax) we are doing more harm than good. So, we politely ask him to leave and I called Groupon to request a refund.
Red flag #3. He told us that all the black stuff around our ducts, that I consider to be dust, is bacteria and that if we didn’t have him sanitize the furnace, all that bacteria would reappear in a few weeks. He was pretty convincing but we have had ducts cleaned before and was never given this fear-​based pitch.
Our goal was to help eliminate some of the dust being kicked out by the furnace, but his all or nothing approach resulted in us deciding to find another company to do the job.
One final note: I went out to throw away my old air filters while he was still here and I could see their vac in the pickup truck. It was nothing more than a glorified shop vac — not a big-​time truck mounted vac like most duct cleaning companies use.

Where to start. bullet points.
— Extremely. i mean extremely bad customer service. Good luck talking with a manager or the owner unless you want to get yelled at.
— Services are pushed on you that are nowhere near real. Expect to be told you have mold in your system. and it must be dealt with right away as it is dangerous to anyone in the home.
— Since i was sold on this service. i checked out their work ‘mitigating the mold’. There was no evidence of any such contamination in my air conditioning unit. Basically they vacuumed some dirt out of the unit. and sprayed Fabreeze.
When i called to complain about the work done… i was pretty much told i am an idiot and do not know what i am talking about. After 4 more calls. we agreed to a 50% refund. in exchange of not filing a complain!
I signed their letter stating our agreement. which in my eyes is not valid… because i never got a refund… two months later i am writing this.
I would rather go to Home Depot and hire a few guys from the parking lot to come into my house and clean the air ducts. Stay Away
STAY AWAY

The Good, the Bad and the Ugly. The price was right since we purchased a Groupon for an A/​C duct cleaning. The process was very quick and both workers were more than polite and appeared to know what they were doing. HOWEVER… I have had my A/​C ducts cleaned before and these guys did not do the same quality of work but the other company was a lot more expensive… so I guess you get what you pay for.
The Ugly of the process was there hard upsell for an upgrade in the A/​C air handler cleaning, which initially was quoted being around $ 500. They took a polite «no thanks» but the hard sell just kept coming. I understand they are not aware of my knowledge of HVAC systems but don’t assume I know nothing because I can smell a sales pitch a mile away and I DO know about HVAC systems because I did have to work my way through college. So… the final word quick, easy and polite but expect a very hard upsell for extra services which they say you absolutely HAVE to have.