Waypoint Homes

I lived in a Colony American/​Waypoint Home house for two years in Surprise, AZ & have nothing good to say about this company. Evelyn Cervantes and Caryn Anthens, who both work in billing/​renewals as far as I can tell, are two of the most deceitful, conniving, lazy people I’ve met in my entire life. For nearly 3 months I’ve been trying to get full reimbursement of my deposit and a water bill that went crazy from promises on their end to pay because of an irrigation line leak on the property (NOT the responsibility of the renter) but they have yet to show one ounce of ethical and fair business practice regarding this issue. Despite repeated attempts by me to have this resolved and obtain reimbursement, Caryn refuses to accept any responsibility on behalf of the company for the irrigation failure and water bill hike that happened because of the leak. They have conveniently «lost» or «never received» any work orders from their repair vendors (not my problem) and allegedly have no documentation from me on the issue (strange, since I have timestamped emails and recorded phone conversations with their maintenance phone operators). My advice is to stay away from Colony American /​Waypoint Homes if you’re in the market for a rental or property management company. They’re lying thieves and will waste no time if they have a chance to take advantage of a tenant. What’s unfortunate for Evelyn, Caryn and the Colony American /​Waypoint Homes is that their names are listed publicly now along with this review, and my next stop is to FaceBook, PBS8, Channel 5, Channel 10, Channel 12 and Channel 15. Hopefully some extremely negative publicity about how another corporation is taking advantage of a consumer will light a fire under the management there to do what’s right and equally support the tenants and homeowners with whom they do business.

If there was negative stars I would pick that if I could, So I used to rent with colony American homes until it’s just switched to waypoint homes, both of these companies are the worst customer service I have ever felt with the people at colony American were rude and never communicated with each other and we’re just trying to make extra money of their residents, so I was hoping waypoint would be different unfortunately for me they are the exact same and they both are companies that like to rip off their tenants and screw them any way they can don’t ever rent with them you’ll never get your security deposit back even if you leave the house in immaculate shape. They will steal your money beware

We have been renting here for 1 year. We have never had an issues with the company at all. The office people are very helpful and the one service request we had was taken care of right away. Very good company. I would recommend them to anyone looking for a nice, well maintained home to rent.

I lived in a Waypoint home in north Phoenix for two years before moving out, never had a problem, never even had to make a service request.
This year, I moved into another Waypoint home in Arcadia with some roommates. We had a problem with the AC right away and couldn’t keep the house at a comfortable temperature. This took a long time to get fixed, including some infuriating times when we were expecting a repairman who never showed up or called to explain. When someone did come, he completely broke our AC and took two days to finally come fix it. It was July and we had animals so we were pretty mad. After everything was finally fixed, I emailed Waypoint about it and (I believe) they fired person responsible for mishandling our repairs so badly. On top of that, they offered a very reasonable credit to our rent for the next month to make up for what we went through. So overall I was just glad to get a fair response to my dissatisfaction.
Since then, the house has had some other issues. But it’s an older house and some of it just to be expected. What really matters to me is that Waypoint has been quick to respond when we file a request, and have someone come out to help as soon as we can get them. Since we’re not dealing with the person who made the AC issue so difficult, I’m happy with how our problems are dealt with.

This company has been nothing but trouble since the first month and nothing but lack of care since.
We did our walk through. First issue was that the microwave sounded horrible and needed to be replaced. Ok good they agreed to replace it. Fantastic. It then started smelling like something in the wall was on fire. After 3 scheduled appointments, 2 no call no shows and numerous phone calls the, microwave finally was replaced.
Second issue, there was a hole in one of the bathrooms, big enough to put a spoon through. What did they do you ask??? They covered with the spackle. oh, that’s fine, I understand what spackle does. Problem is… It’s not even a good spackle job.
Third issue, the faucet covers on one of the bathroom knobs were loose and falling off. The tech was not even close to professional when he did the work. It does not look good still and a new hole is forming, cant’ wait to get water in the wall.
A month into living at the house my bedroom door was sticking on the bottom, a bathroom door came off the hinges completely and a bedroom door was starting to come off the hinges. Again 3 appointments later, 2 no call no shows and the tech being 2 hours late, finally the doors were being worked on. Again horrible work. He worked on my bedroom door first. Heard a bunch of knocking and banging. Cool, he is fixing it, I understand. Problem was. he spray painted over whatever wasn’t white due to the banging and there was overspray everywhere. The wall, the tile on the other side of the door and the carpet. Great, didn’t notice it until he left as the door seemed to be perfectly placed so that it wasn’t noticed. The bedroom door is great. The bathroom door was set too high and now will not close all the way. Fantastic, I need to call them again. After the tech left and I noticed the overspray, I called waypoint. Requested to speak to his manager. I was told that he would be contacting me in 24 to 48 hours. Well here I am a month later and still waiting. Oh why am I still waiting and why didn’t I call back you ask??? Ha, I did, several times and still here I am waiting. Glad I didn’t hold my breath.
And now, This will be the 3^rd month in a row, I can not make my payment on-​line, seriously people get your system working. I have to call my property manager every time. Have her reset it and then I am able to pay. Again problem is… She never answers the phone and it always takes her 3 – 4 days to call back. And that’s if she does. Usually I have to call her again.
Wish me luck, I just put in a service request to get some tiles in the living room set back in place as they have been loose since we moved in. Oh wait why haven’t I had this fixed before, you ask? Again… I have. They apparently weren’t loose enough to have fixed. And now a month later, I can pick the tile up off the floor. Can’t wait for them to no call no show again and spend numerous amounts of my time trying to get someone on the phone. Fingers crossed. Ill keep you updated on how this one goes.
As for now, I would never use this management company or suggest them to anyone ever. like EVER!

We rented a home over a year ago and have had so many problems with it. We have had termites, a roof collapse, and broken air conditioner just to name a few. There have been some very nice people we dealt with but there has also been extremely rude people in management when they actually call you back! I will never rent with them again and strongly recommend others don’t either.