Hilton Scranton & Conference Center

We had a great time and were accomodated in a timely, friendly fashion! Our little one was showered with coloring activites and warm smiles imediately and they had his lobster gouda mac sent in asap which was delicious as always. Jeff is an excellent waiter; very attentive and polite and our entrees were scrumptious. We had the mushroom ravioli and the salmon teriyaki dishes.

I had the petite filet cooked by Rickie! Best I ever had! I recommend it to all!!! The best!!!

5 stars for being in Scranton. This is by far the best hotel in all of Scranton… clean and comfortable. The king size room is sizable with a comfortable bed. The front desk staff have been kind and friendly since the moment we checked in. There is a restaurant and PJs pub downstairs ($ 3 Blue Moons between 5−7pm). Laundry on the 3^rd floor, bring quarters and you are set.
Parking next door for $ 9.95 per day with in and out privileges. No complaints… goodbye Radisson across the street until they rebuild it!!!

I recently coordinated a wedding at the Hilton in Scranton and they did a truly lovely job. The hotel was clean, the reception room stunning, and the food was delicious. Lacey Woodrow & Joe Montoro were a joy to work with and the rest of the team went above and beyond. They made my clients’ wedding a memorable weekend for family and friends.

This hotel is lovely and the service I received was exceptional!
Starbucks is on the premises but the hours are only in the mornings. Not to worry since there are a few within walking distance from the hotel.
The cooks are awesome and the bartenders are professional.
Loved it here!

Awesome brakefast hot get anything made for you ! Omelets any kinda breads brakefast meats coffee is very good be leave me you will enjoy your breakfast …

Really liked this property. 9.00 parking. Great restaurant w Filet mignon (4oz) dinner under $ 20. Friendly staff. Very comfortable beds and toiletries in room. Nice temperature unit that regulates itself when set. Breakfast buffet. Full service in Downtown Scranton. They do sell out during the week. So you have to be sure to get a reservation in. They have an airport shuttle and the shuttle will also take you to various areas within a certain radius of the hotel. Two thumbs up!

I usually stay in IHG hotels, but the location of this one in relation to the Unoversity of Scranton is optimal only being 5 minutes away. The rooms are clean and spacious. It has an older classic style. Parking in a garage is provided for $ 9 per day. The restaurant is good too.

So, let’s start with the rooms, nothing special but decent bed (king) and clean. Friendly staff at the front desk as well as the cleaning staff. The breakfast buffet is very good and they have a very attentive staff as well. Now the bad, the parking garage sucks, it’s filthy as well as the outside of this hotel — it needs a good power washing. Finally the bar is a waste of space, I have stayed here 5 times in the last 2 years and every time it think, when are they going to do something about this vanilla bar.

I had the pleasure of attending the New Years Eve party at the Hilton. The food was fantastic (prime rib was especially good) and the bands kept everything lively and everyone energized. I have to say the two girls upfront were a delight as well. Danielle and Brittany they introduced themselves as and they were welcoming and very friendly. I highly recommend going next year if you are in the area!
Sean F

The Scranton Hilton bounced 7 of our KUSBDC to another hotel even though we had reservations for three weeks. Terrible experience. What they failed to recognize is the group they bounced works with thousands of tourist and businesses each year and the Hilton just became our best example to use as poor customer service throughout our media channels.

The room was amazing, toiletries were better than any hotel I’ve been to, a cozy robe was waiting for me, the bed was like sleeping on a cloud and it was a well decorated room. More importantly than that, I was welcomed to the Hilton with more hospitality than any other hotel. The front desk girl went above and beyond to give me the best rate possible, amazing perks for being in the military and was most concerned with my safety and happiness. If you are traveling like I was and just want a nice, safe place to stay, I couldn’t have higher praise for this hotel. I am now a Hilton honors member and don’t plan on staying at any other hotel.

Currently staying here. Friday morning to tomorrow morning.
The only positive part was some nice people at the front desk and one very nice bartender.
Horrible experience. TV volume doesn’t work. Red stains on floor and toilet paper never refilled. No help at the breakfast either. I complained about children screaming for hours in the room next to us without any resolution. Also my little sister went to get coffee at 8 AM and was in an elevator with forty year old men from a wedding reception who were sniffing cocaine. Definitely not happy and won’t stay again.

Business manager responded to my previous review through private message. Nice to see a business address criticism and try to improve.

We spent two nights in this hell hole in September. The Hotel had rented out a ball room for a wedding reception which included unrelentingly loud music which permeated the guest rooms above.
My bed literally vibrated from the noise.
Calls to the front desk promised that the music would be toned down. Requests to be moved to a quieter room on an upper floor were ignored.
Drunken wedding guests noisily roamed the hallways well into the wee hours — shouting to one another and laughing with glee.
It’s obvious that once this hotel had my money, it didn’t care one whit about my guest experience. It was absolutely and completely non-​responsive to my complaints about the midnight boogie-​thon.
This Hilton is in the business of selling lodging — a place to rest and sleep. Hilton provided neither and displayed a remarkable indifference to my sleepy midnight complaints.
Pick another place to stay if you want to sleep.

They treat me like a VIP each visit; rooms are nice, clean, modern and newly renovated. Food is very good for a hotel; the breakfast staff are top notch.

We stayed here this Saturday (⁸⁄₉) night as part of a wedding that took place at the Scranton Club. Our experience was horrible from the time we checked in, first the woman at the desk stated that check out was 11am, this turned out to be incorrect.
Our room was fine a standard king room, we stayed on the third floor and from 2pm-​5pm there was a loud barking dog in an adjacent room, it was so loud that we were completely unable to relax in the gap between the wedding ceremony and the reception. The hotel was unable to give us the accessible room we requested which was a HUGE inconvenience. While the room fit a standard wheelchair the bathroom was completely inaccessible.
We called the front desk to ask them for a cab number so we could get to the reception and the worker stated that the Scranton Club was too close and we should walk. My partner has difficulty walking and sometimes uses a wheelchair walking a half mile is out of the question, when pressed the worker gave me a number and said «he probably won’t pick you up.»
We paid $ 30 extra to have access to the breakfast buffet, which we had to make a special trip to the front desk to get a breakfast voucher, the woman handed it to us with a nasty sneer. The breakfast which on the website sounds lovely, in reality it was horrendous, the staff failed to greet us when we walked in and over 50% of the tables were dirty at about 11:30am. Instead of offering to make us omelets the staff sneered at us and continue gossiping. I retrieved utensils and napkins from the hostess station and we were there for over 15 minute before being offered drinks. The eggs were gray and molded to the ribs of the chafing dish. Everything was mislabeled and the restaurant was dirty.
The long, unwelcoming stay ended with us being stuck in the parking lot (even though we validated parking with the front desk on Saturday), after being questioned and asked rudely if we had paid we were finally allowed to leave the clutches of the Scranton Hilton and Conference Center. I would never come back and I would never stay at a Hilton again. Prior to this experience I thought that the HIlton chain of hotels were on the upper end better than like the Marriott, but this proved me way way wrong. Do not stay here.

I have been to this hotel more frequently than any other hilton property this year. People are always friendly and the bar/​restaurant is always decent. Pricey drinks and no happy hour. Not sure why they do not provide this, but they don’t. When I first started coming here they had a reception once a week or so. I may have just missed it these last few times or they may have stopped doing it.
Parking is so so. Dingy garage that is dangerous so drive slow.
Rooms are always clean. Finally on my 15^th or so stay they upgraded me. I did not even think they had suites. A suite to them means a little bigger room with a couch in it. Nothing too great.
The lobby is so so. Plain and simple. Nothing fancy.
Overall, great place to stay in Scranton.

Hilton in Scranton PA seems to win its fair share of awards. I have stayed here several times over the past few years always on business. The rooms are well-​appointed with clean lines.
The hotel is always clean and the staff is always very friendly. Parking is $ 10 a night and is next door to the hotel in a secure parking garage.
The gym is impressive for a hotel. Stocked with dumbbells, swiss balls, treadmills, ellipticals, cable machines, and medicine balls. Also this hotel is equipped with a decent size pool for some extra cardio if needed.
As a road warrior it is very helpful for business to have fast internet as well as Starbucks on call. The Starbucks down stairs is a great resource for early mornings or effects of late nights.

Stayed three nights while in town for a family function in nearby Jermyn, PA.
Rooms: The Rooms were probably our best part. Seemed fairly modern, bed was nice, newish television. Nice amenities. And I know it’s fairly standard now but it is nice to get free buffet.
Gym: Precor gym was mainly cardio machines, and a multi-​use
Buffet: Breakfast buffet was in my opinion not up to Hilton standards. It was really just generic in every single sense of the word. The room was also quite under-​staffed so the servers were prevented from really giving sufficient service.
Parking: Note $ 10 per day, which was a slight surprise. However it is close and ample.
Location: Probably one of the better locations in town, everything we needed in walking distance.
Lobby: Had the ‘business center’ and bar with a starbucks open in the morning. The downstairs didn’t really have a coherent design to me but then again could be an older building and that’s just the space they were dealt.
Checkout: easy checkout, amenable to late check outs and they put your charges under the door in the morning which is nice.
Conclusion: Cookie cutter place. Pretty clean. Served its purpose. I would stay again, but would probably walk the two extra blocks for breakfast.