Tony Domiano Chrysler-Dodge-Jeep

A few weeks after my review, I was finally able to get new tires. I was given options to deduct my finally payment, pay for two tires and they would pay for two (I only needed two) or return the car. The fact that was even offered as an option was ridiculous so I decided to return the car. Upon arrival, my salesmen was unavailable of course. Someone else helped me and instead of me returning the car, offered to get me two new tires. After waiting 3 hours I left with my two new tires. Then every day for a week they went flat until finally I went to another mechanic who said they were set right and repaired the issue for me.
I was recently contacted on here by the salesmen regarding my review, as he was unhappy about it. As I originally said, if you have poor credit and don’t mind get screwed over a little it’s a good place to get a car. But if you’re looking for a customer first mentality or customer service, I elsewhere. He was pleasant and helpful throughout the sales experience but once I signed the papers the attitude changed.

I’ve heard the horror stories about this place my whole life. But I do know if you have bad credit they’ll work with you. Like they did with my husband when he wanted a truck. My husband knows what he wants & knows his trucks. We’ve had 3 Rams with them, all great trucks. The first one, at the time, our credit was shot but he drove away in a 2007 Ram. The third truck we just bought, we got a lower interest rate and the payments stayed pretty much the same. We traded in our 2012 Ram Laramie for a 2013 Ram Cummins 3500. From the first call the salesman Eddie was great. He was helpful, knew his Rams, & was friendly. We plan on buying me a car in a few months, it’ll be my first through them. I am hoping to have the same experience & positivity. I’m not getting a new Ram, I’m much cheaper than that!

My husband and I stopped on a Saturday to look at a Jeep we liked. A female salesperson came out to greet us and asked if we had any questions. We asked several, none of which she could answer… except one. The question was, «What’s the difference between the Jeep Polar and Jeep Altitude versions?» Her reply was, «Well, the one has a black grill and the other doesn’t.» Seriously. That was her answer. We thanked Miss No Name (isn’t the first rule of sales to introduce yourself???) and continued on our way.
We returned to the dealership on Monday morning at around 9:30. We had decided (after doing our own research) that we wanted the Jeep we had been looking at. As we pulled into the parking lot, we watched it go on a test drive. Crap! A male salesperson approached us this time and introduced himself to us. We told him we were interested in the one that had just left and he took us into the showroom to talk about what we wanted. (They had no other manual transmission Jeeps on the lot, but he would let us know if one arrived.) While giving him our information, the test driver came back and left. He said he’d «think about it». So we got to test drive it.
Okay…first off, not one introduction to a single feature. It was basically, «Here are the keys… come see me when you’re back.» Now that can be nice, yes… but we spent almost the entire ride just looking for the buttons for the windows! We were told nothing about the stereo system, nothing about the powertrain, nothing about ANYTHING. We still wanted it so we came back and started negotiating. This is where my one star gets more solid.
The salesman worked out a price giving us only $ 1,000 for our 2002 Honda Accord trade-​in because the «check engine light» was on. (FYI, after this fiasco, we took it to a shop where the guy plugged it in and said it was the O2 sensor, which my husband then replaced himself for $ 75.) THEN we looked at the numbers and he hadn’t given us a single DIME off of the MSRP (which was $ 38,000). Nothing! So we said something about that and we came back with an offer that would, including our trade-​in of a measly $ 1,000, bring the price to $ 35,000. If he could do that, we would sign right then and there. He left and came back and said his manager said they would not budge on the sticker price at all because the guy who had test-​driven it right before us had decided to come back and buy it. We were like, «WHAT??“The other salesman had called this guy and told him there was a couple buying his Jeep and if he could pay sticker price, they would hold it for him. So we wound up wasting nearly two hours between the two days and learned nothing more than the sales force is totally uninterested in learning anything about what they’re supposed to be selling and the dealership itself is not interested in morals. Don’t waste your time!

Correct me if I’m wrong but. When you’re trying to sell someone something as expensive as a brand new car, you should probably at least make what will appear to be a great effort.
When it came time to buy a new car, having already seen a Honda dealer about trading in a two year old Fit Sport, we decided that we wanted to look at a Fiat. I have two really good friends who have these and love them. One has the pop and the other has the lounge. I had already done a ton of research about these awesome small cars and asked both of them a million and one questions. We figured that December was the best time to look since many dealers are looking to get some final sales in.
We arrived at Tony Domiano around 5pm and began to look at a pop model they had on their small showroom floor. About 5 minutes later someone finally approached us and asked us if we needed help. Bill greeted us and brought us to his desk to talk about what we were interested in and I began to explain our situation.
We told him we had been offered a certain amount of trade in at Honda but that we were more interested in a Fiat. We explained that we wanted to spend X amount monthly on a payment and he began to search their database of onsite cars. Out of the 116 cars, none matched price wise as well as with our colors of choice. It was then that I asked Bill «What about the model right here?» referring to the car we had just been looking at.
This model was priced a lot higher due to having a lot of extras but Bill agreed to go see what he could do for us. For the next 20 minutes we negotiated prices back and forth, all the while we were never once offered a test drive, never shown all the gadgets and great features, he never explained all the benefits of getting one model vs another. Bill didn’t offer us alternative cars or offer to walk around the lot seeing if anything else struck our eye.
We stood firm on the price we were willing to pay and didn’t budge. He explained that Fiat’s do not have a high mark up and do not offer rebates (something I later found out was not true) so it can be hard to work with buyers on pricing. After some more negotiations and a total of an hour tops spent in the dealership, we were told that he would need to run it by his manager in the morning and he would get back to us. I informed him that we would still be checking out a rival close by to see what else was out there. He showed some distaste but as consumers, we have every right to shop around.
The next morning Bill called me and told me he had been given the approval to give us more for our trade in and so they would sell us the car for our desired price. I asked him to email me a breakdown of how this would be done. Upon receipt of that email something just didn’t seem right to me still. The breakdown he sent me was only numbers, no thorough explanation like I had expected. Just a short paragraph. I thanked Bill and told him I would get back to him after seeing my other options.
As someone who has previously sold high end goods, I myself would have immediately followed up and tried to seal the deal by offering a multitude of things least of which would be a test drive. Tony Domiano does not offer any service with Fiat’s and I’m sure this was also a bargaining chip he could have tossed my way. But not one word from Bill.
I contacted a rival dealer that day by phone, Fiat of Lehigh Valley. You can read my extended review of their services on their page. After being treated WORLDS better there and spending hours looking through their stock (as well as the stock of dealers in a 400 mile radius) we decided that the model on the showroom of Tony Domiano was still the best fit.
There was no way we were going to purchase the car from Tony Domiano. After some phone calls back and forth the car was transfered to Lehigh Valley and we purchased it from them. However…
This was not done without some unnecessary and inappropriate drama. Minutes after the car was requested I received a phone call from an irritated and angry Bill. He proceeded to yell at me asking me why I was buying the car from another dealer after he did «all that work» for me and accused me of «taking money from his young daughters hands». I am not going to engage in that kind of conversation and I hung up. I’m truly embarrassed for him and I hope that in hindsight he can see why he lost the sale. Had he really gone above and beyond and formed some semblance of a bond, we probably would have returned to Tony Domiano to purchase the car.
If you’re thinking of buying a Fiat, save yourself some trouble and avoid this place at all costs.

The epitome of what gives car dealers a bad reputation. This place will waste your time. There are thousands of cars on their lots and all the hard to find ones that other dealerships sell out of quick. Do you know why? It’s because they cant make a sale. They don’t call when they say they will, they don’t follow up, they don’t give honest trade in prices. I wasted a week and several trips over there at 35 miles each way to no avail, they wouldn’t even take my money and I was ready to throw it at them. When you walk in the door they look surprised, like why would anyone come here? Take their advice!
I ended up going to another dealership in Goshen NY and drove my new car home that night for exactly what I wanted to pay and with exactly what I wanted from my trade in.