Dr Charles A Gambino

Terrible terrible office staff, rude and incompetent. I’m tempted to send them a bill for wasting my time today. The front of staff woman is NASTY! Don’t waste your time with this doctor — he won’t even see you. They send a PA to see you instead, so you get NO face time with the actual doctor. Piss poor doctors office. Will never go again!

OK, the «front» staff of the office-​fantastic, the Dr’s, reception… everyone who you come in contact with
Last week i called about a referral, the woman who writes them up was a NIGHTMARE to deal with… she spoke down to me and lectured me on how i should know how my insurance works… i was just trying to get an eye doctor appointment… she would not do it until i gave her a date and time for my appointment… she was just plain nasty… i told her i wanted to speak with the office manager and i was told she wasn’t in… i quickly hung up and called the office back and asked to speak to the office manager, and guess what? she was in! i explained to the manager how offended i was that i was spoken to in such a manner. i was told that it would be put in the system right then and there.
My optometrist just called to say it still wasn’t in the system, so i called the office again to speak to the manager.
I was put on hold for quite some time and when the manager did pick up, she yelled at me and told me that she has it right in front of her… she also said that she didn’t have time for this stuff… after yelling at me again and told me that i was calling the wrong office and picking a fight with the wrong people, i hung up and called the eye doctor back
The receptionist told me that it was entered right before she picked up the phone with me, and that Dr. gambino’s office told her that i was a «problem» patient.
Needless to say, Dr. Gambino’s back office has ZERO people skills… if you don’t like your job — quit… it’s that easy
I truly feel as a patient i am allowed to call and question something regarding MY health!!!
Despite the front staff being more than friendly and helpful, Dr. gambino’s office has lost a patient and a customer… i could not go back to a doctor’s office that spoke to me in such an unprofessional way.