Ace Hardward Store

Every time I have been in the store the staff has been friendly and helpful. It is a great alternative to a nearby store

I have been there three times. First to take advantage of the grand opening sales. Second to get some more of something that I picked up the first time. And third — WHICH IS MY LAST TIME AT THE LOCATION — was today. I went there to return something that I had ordered online that was not the correct size.
While there, I saw the clerk and a manager argue with a customer about an exchange of an item that he purchased the day before. Although it was an exchange, they didn’t want to let him use the $ 5.00 coupon that he had used to purchase the original item and wanted him to pay more. IT WAS AN EXCHANGE!!! After the line had built up and his persistent explaining, they final did.
Then, while that was happening, another customer came in to inquire about a check that she had written a few weeks ago for a purchase had never cleared her bank. The clerk called spoke into a radio and inquired. That went back and forth for a while. It was conveyed to the lady that form the clerk from the person on the other side of the radio that «if she wanted to be honest, she could write another check». OMGosh!!! That was offensive no matter who you are. The lady came in to inquire. The nice lady said that she would write another check but was concerned that the old check was floating around with her info. A «manager/​owner» came out to talk with her and was so short with her. He again went with the be honest statement. She said that’s why she came in of her on initiative and just didn’t want an open check floating around. She offered to write another check but asked that Ace cover the $ 20 stop payment that she was going to be charged. The «manager/​owner» continued to argue and degrade. He told her that it wouldn’t clear and that if it did it would be fraud, etc. I don’t know how this ended. When I left, he was talking with her in the parking lot!!!
Back to my experience. I arrived before both of these. Again, I went there to return something that I had ordered online that was not the correct size. The clerk spoke to a Crystal on the radio and the went back and forth. At first I was told they don’t carry them. I let her know that I had asked on my first visit about this specifically of Crystal who told me they will have them in the fall. So, being fall, I was there for the return. The net was, I was not able to return it. Walmart does, Home Depot does. Lowes does. Not Ace in Seagoville.
p. s. My first receipt charged my 10% sales tax. It was supposed to be 8.25%.