Seal Beach Family Medical Group

With four kids we have been to the urgent care about 9 times now. I’ve found that often you are seeing an MD and that doesn’t happen at other urgent cares. Our waiting time has been relatively short and service good.

Waited in the waiting room 20 minutes past my apt time and had to be switched to another provider. Waiting in the room listening to the provider who has yet to home into the room despite him lounging at the dr/​nurses station. Horrible bedside manner would never come to the clinic side again.

Doctors are great but the office staff is totally crap. Rude, inefficient, don’t know what they are doing, typical of the type of people they are hiring. You know, the people you serve are the people that give you your job, show some respect oe go work in the fields, the customer don’t owe you anything.

As urgent care centers go, I had only good experiences with this one. The girls at the front desk are always polite and efficient. The doctors are competent and have great bedside manner.

I’ve been going to this facility for 5 years now. I love my doctor, so I’ve never wanted to move somewhere else. I live in Newport Beach, and I drive to Seal Beach for regular doctor’s appointments.
I don’t know if they changed staff, or new company or whatever… I was only 10 mins late for my appointment (because I got pulled over by a cop). I wrote it on the sign in board that I was 10 mins late. Then I sat down. I sat for 20 mins. Then they called me over to tell me that the doctor can’t see me. I can go over to their walk in clinic (which defeats the purpose of me driving from Newport Beach to see MY freaking Doctor) OR I can stay seated for another hour and a half to be seen by some other Doctor.
The lady at the front desk telling me that I was more than 15 mins late (which I wasn’t), could have shown SOME care or concern to accommodate me. Ultimately, it was your regular shit service. I’ve been to DMVs and Post Offices with better service.
Thanx… But I’ll be finding a doctor closer to home.

Worst experience ever at Urgent Care. Brought my son in for asthma issues because he was sent home from school. We got here at 1pm and 3 hours later we are still waiting. There were not many people in the waiting room and when we first got there we were told we had two ahead of us and then somehow it became four. No serious injuries came in… we just kept getting pushed. The front desk told me that people with more serious issues go first… sorry the asthma wasn’t bad enough… never going here again.

Dr Greg Kimball at SB family Medical Group is my primary physician. He is «The Best». My husband and I have been going to him since we moved to Seal Beach ten years ago. My grown sons lived in this area and found this medical group first. I was worried about finding a good doctor as I am a «doctor snob»… the best is barely good enough for my family and yet I found that very smart, caring, dedicated doctor who has great instincts. I have had to see another doctor there and so have my sons and so far the other doctors have been good too. I understand that the group is about to change their name so I will give a review under the new name too. I highly recommend this doctor if you are young or old or male or female.

Appointment or no appointment plan on waiting a minimum of 50 minutes before seeing a Dr. The Dr. s are great but they’re more concerned about billing you and how your going to pay then seeing you and helping you. Sorry, I can’t recommend this place even though I’ve been coming here for over 20 years.

I have been calling for the past hour and their answering machine does not work. It keeps relooping me to the same home message and no matter what button I press it keeps ringing and no one answers! I just want to talk to a human!!!

I was recently looking for a new doctor. A friend and a coworker referred me to SBFMG.
I called to schedule for an annual physical and they were able to see me the next day!
I arrived 15 mins early to complete new patient paperwork and they called me back before I was even done.
The staff was very friendly and kind. Dr. Cindy was very informative and took her time with me. I never felt rushed or like cattle. I received personalized care and great customer service.
I have finally found my SoCal doctor.

Forgot by now I reviewed this place and it showed up when I was going to review a restaurant. My review of Seal Beach Family Medical UC Center should include the ending.
On 8÷23÷2014 my wife died of abdominal and cardiac complications in early AM. I had no idea this was such an urgent issue until too late. Should have just gone to E.R. My only comment is that if you can’t get to your own GP and are concerned enough to go to an UC do not take a chance and waste your money. Go to the ER.
Don’t let the health care system influence you to seek inadequate care.

Wow, I’m reading some of these reviews, and I can’t believe we’re talking about the same place. I’ve been a patient of SBFMG for 7 years now, and I’ve never had anything but top-​notch medical treatment and quality service from the front office staff. I’ve also had to use their urgent care facility several times for my kids, and they were excellent. Yes, I may have had to wait longer than I wanted (who wants to wait in any small emergency?), but it beats going to a hospital ER… have you been to one of those lately??? If you’re not at death’s door, you are there for HOURS sitting amongst coughing, snotty-​nosed people who seem to have forgotten how to keep their bodily fluids from spewing in every direction. UGH!!!
The office staff at SBFMG are not huggy-​kissey, but they shouldn’t be… they are not my friends or family. They are office staff with a job to do. They have always been professional and efficient, as I believe they should be. Maybe I don’t come here often enough to have built up a rapport with them, but they have never been rude or anything.
The Drs., NPs and PAs are wonderful, especially Lauren Swanson. They have always made me feel comfortable and taken my issues seriously, no matter how insignificant those issues may be in the grand scheme of things. They listen and seem genuinely concerned about my health and helping me make good health choices and treating my ailments properly.
My only complaints: Sometimes I’ve needed to get copies of bills for proof of service for my supplemental insurance reimbursement, and my only complaint is their billing people are hard to get ahold of, but I’ve never been over-​billed for anything. Also, a 1 ¹⁄₅ hour lunch closing is excessive when you’re only open from 8:30am to 5pm. This is tantamount to old time banking hours… for those of you old enough to remember those good old days!
Other than those minor complaints, I highly recommend this group!

You never want to go to urgent care… Especially on vacation! My experience was painless! Quick service, I was in and out quickly and Dr. Bland was friendly and helpful.

Military we are the runt of the family. After trying out several other offices we finally found this place. Sure the system is not perfect for Tricare holders but Medical Office wise this has been a positive experience for my son and I. Yes, people like all businesses there must a high season when its harder to make an appointment. I have been please with the ease of making an appointment and the overall experience of this office. The staff always friendly and the doctors professional.
Thank you.
Rene & D’koda

Insurance forced me to leave former doctor and return to SB Medical. I thought it was important to sit down with new doctor and go over current medicines and Health problems. Seemed responsible.
When making appointment I asked for 30 minutes with doctor. Was told «sorry 15
Minutes only «. Huh? How ethical can it be to treat patients like an assembly line?
Explained several times what and why I needed and to keep their schedule on time, please 30 minutes.
» No, if I need 30 I would have to make
2 appointments. «
Robots!

Good service

Been a patient here for years only to discover that they now no longer take individual health insurance policies. NONE! Doesn’t matter the insurance company. If it isn’t an employer based plan they don’t take it.
Update. They now take my Obama Care insurance. One of the few that does.

I have been a patient for almost 5 years, and I chose it for the convenient location. I rarely go to the doctor, but after so many awful experiences, I will probably be looking for another provider, even if it means driving farther out.
Even though I have a «primary physician,» I’ve only seen him once. He is always overbooked and I’ve been shuffled to different NPs and PAs for my appointment. Even though I have a scheduled appointment, my last three appointments require a 40 to 80 min wait after my scheduled wait time. When I inquire about why I haven’t been seen yet, they tell me the DR is running late or they are waiting for a room to open up. At the same time, I watch patient after patient get called from the waiting room.

As a sickly child, I’ve been a regular patron here for 20+ years, and my view of this establishment has been less than stellar over the years.
The appointment process is quite infuriating. When reaching the appointment desk via the telephone (press 3), more times than not, they’ll put you on hold. After waiting for about 5 minutes for multiple occasions (years of experience), I’ve found to simply hangup and try again. No more holding, and they’ll be ready to schedule your appointment. Annoying, I know.
Another thing to keep in mind when arriving for a SCHEDULED appointment is that no matter how early you arrive, they will not take you in at your allotted time. Whether it’s their urgent care, or appointment, their wait times are atrocious; in their waiting rooms, medical rooms, and telephone.
Also, it seems as though every time I come in, (once every 3 months), I always have to show a proof of insurance. Seriously? I’ve been going here for years, nothing has changed, please just stop doing that.
Within the past year, they forgot to turn in my lab values after a urinalysis, to which I had to return for a redo. Surprise, surprise, they charged me again for their own mistakes.
Years ago, this place used to work for me, but during recent years, they have let me down. I really need to find a new healthcare provider.