Butts Acura

The mechanics are fine, no complaints. Something happened to Butts management, they used to be really good. No more loaner car program, hardly worth going to the dealer after warranty expires and pay dealer margins and sit in their dirty waiting room or take the inconvenient shuttle. Biggest issue is being pressed at end of month/​quarter/​year to be made to accelerate maintenance schedules and perform service code B123456 instead of the A-​1 on the car’s computer, which I have learned means clean out client’s wallet to make your sales quota. I am now going to an independent, and have learned that Butt’s has completed maintenance about 16,500 miles too soon per Acura manuals.

Called the parts department to order a part. The guy on the phone started commenting on how it was weird I was ordering the same part a shop just called about. He then went on to ask me if I had a 2008 TL and needed the drivers side. I told him yes. He went on to say how that is weird. I asked him what his problem was with me ordering the part. He just thought it was weird that they called and I called right after them. He acted like he was upset by me calling and trying to keep him in his job by ordering there parts.
I told him I wanted to order the part he quoted me the price then started making comments on how it needed to be prepaid. I told him I was fine with that. He then explained to me that prepaid was the payment in full now. I’m glad he cleared that up because I thought it meant only a couple pennies down and the rest is financed.
At this point I became fed up with his attitude and spoke some choice words to him and told him I’ll take my business else where.
I bought the acura there and the last time was there I spent over $ 3000 on a major service.
I will know drive to the Bay Area for all my service needs and Butts can shove it up where the sun don’t shine.

My 2007 MDX with almost 109k miles on it developed a growling noise while driving. I scheduled an appointment with Kevin in the service department for the following morning. I latter received a phone call that afternoon stating that my transmission has a internal mechanical something or rather (car lingo is not my forte.) Being that it was out of warranty (and I didn’t extend it because I felt it was a waste of money) it was going to cost over $ 6k to replace it. It made me wonder how this could have happened since I have had all of my services done with Butts. Kevin got the service manager involved who was able to contact the factory. He forwarded all of my service records (Including my timing belt service that was done just over 1 year ago) and was able to get the factory involved in the repair costs. They saved me almost $ 2k. My $ 4k out of pocket expense really sucked however the effort that Butts service staff gave and the $ 2k they saved me was outstanding. Its good to know that my loyalty to them paid off even after my warranty was over. Thank you Kevin and Franco

I’ve purchased two MDXs… elsewhere. Sales people indifferent,
Service dept. lost 2 locking lug nuts off my wheels last time in.
The answer I received was essentially «it could never happen here».
Necessitated purchase of new wheel locking lug nut set, then taking car to another shop to have the old ones unlocked and replaced.
M– Carmel.

Transaction was pressure free and after checking other dealers, the price was more than fair. Salesman was very thorough with controls and operation. I would recommend for future purchase. I’ll review again after first service.

Most members of the service department are professional, earnest and friendly. But their communication initiative is totally piss-​poor. You will have to initiate all status and follow-​up calls yourself.
And don’t even think about just asking for the service department all willy-​nilly when calling; there’s an extremely high risk of being caught in phone tree purgatory. Get the names of the people you want to talk to – everyone claims to not have direct extensions.
Foregoing paragraphs aside, the quote and final price was fair compared to two other independent shops in the area. Given the scope of the repair, I felt more comfortable with taking it to the dealership where I assume they’d have more experience with the odd (yet apparently not uncommon) electrical problems that were occurring on our late model TL.

Jim Mead is such a jerk. My husband and I had decided to purchase an ILX. We wanted to get the hybrid and since it’s a new car, there were not a lot of reviews on the car. We had gotten quotes from San Jose but were trying to work with a local dealership. First negative, I emailed for an online quote and no response. I sent a 2^nd request, and Ed, the manager promptly responded. Ed is actually very nice. Scheduled a test drive. When we got to the dealership, there was no one around. I’ve never been to a dealership where no one was around. When we found Ed, he was very friendly and let us know that Jim would help us out. We came in with our two small Pomeranians like we’ve done with all our auto purchases. Jim suggested that my husband move his car to the shade. My husband, confused, asked why he needed to move the car since he was in customer parking and Jim told him he didn’t want the dogs on the test drive. This was definitely annoying since they’d been on many a test drives before. Jim tried to check in with me as he could tell I was annoyed. But he had the nerve to tell me it wasn’t smart of me to bring the dogs in the first place. Rude. On top of that, Jim kept explaining things to us we told him we already knew and could not answer the questions that we did ask him. They were not complicated questions. He couldn’t even tell my husband how to check the miles left feature when the low fuel light came on. Once we got back, I was almost back to our car so I could check on our dogs and he had the nerve to ask my husband if we were ready to purchase the car today. Um, no, we would never buy a car from him. I wish I could give it negative stars.

Bottom Line Up Front: Great sales experience, fair trade in values, but there was some issues with the dealership post-​purchase. Dealer lost car keys, tore new leather seat, tire required immediate repair, brand-​new car rattles.
Everything has been fixed, or is scheduled to be fixed suggesting that there is decent quality control at Butts Acura. I did voice my issues to several different people in person at the dealership post purchase, but Unilocal came through as Mr. Butts (or his staff) actively watches reviews. Once my review was in, I received a text from the owner informing me that he was going to personally look into my issues.
— — — — — — — — — — — — — — — — — — — — — — — -
I recently purchased an 2013Acura TSX from Butts.
If you want to purchase a vehicle from Butts Acura, go see Jim. He is very helpful, and knowledgeable. A good salesman, but not too pushy.
This review started off at two stars. After Mr. Butts personally contacted me about solving my problems, I thought the fair thing to do was to up the stars to somewhere around 3 – 4 stars.
After I signed paperwork purchasing the car, a one inch tear was discovered in my new leather seat. I waited an hour in the lobby after I bought the car because the detailers left for the day. Butts repaired the tear on the following Monday free of charge to me. You can still see where the repair was done.
New car owners are entitled to two keys from Acura purchases. Butts lost my second set of keys. So there is a set of keys to my car floating around the greater Monterey Bay area. My replacement set was placed on order and came in. After my earlier review on Unilocal was read by the owner, my replacement keys were found and I will be taking the car in to get everything set up.
On the drive home, my right rear tire started to deflate to 21PSI. I came back to the dealership the following day and was told that it was normal for tires to deflate during temperature changes, such as those during the night. 9PSI is a little much. There is a small likelihood that I hit something on the road on the 4.7 mile trip home, fresh from the dealership. The tire may have been repaired when I brought the car in to get the seat taken care of. I wasn’t informed. It hasn’t fallen below 30PSI since purchase.
Finally, I have a rattle that is heard in the passenger area of my car. I can’t believe there is a rattle. I am used to hearing complaints about rattles from KIA owners, Fiesta Owners, and late model Pintos and Tempos. The TSX may be an entry level luxury vehicle, but I think that $ 34,000 for a small luxury car with rattles is less than desirable. I missed my first service appointment for it due to work, but just scheduled a second one.

We just moved to Monterey so I had to change service locations. The guy who always answers the phone is really nice but also flakey. They charged me $ 200 for an «a1» service. When I asked for a detailed inspection report they didn’t have it and said I would need to wait for the service guy to return from lunch. Also they had promised a full car wash and vacuum. It looks like it was rinsed off and definitely no vacuum. When I asked them if they could run through wash again, they said the wash guys are also at lunch and I will have to wait. I miss the service I received at Los Gatos Acura. Night and day!

I don’t usually write reviews unless I’ve had bad experience. Today is totally different, I got such a great deal, I wanted to share my experience. I drove home in my new Acura with a smile ear to ear. Got a tremendous deal from Jake. Dan Currier the salesman is not your typical, explained the features in detail like he was lending me his own car. Going through finance was a breeze also. Paul Sampognaro was thorough but brief. Gave me my options, wasn’t pushy at all. I’ve never gone through finance in such a breeze.
There goes a saying, Drive a little, Save ALOT. I have proven this many times over to be true. You truly will get a better deal outside the bay area. I would never consider buying local just knowing you can get a better deal just in an hours drive to Seaside.
This is my fourth car i bought outside of the bay!
In fact, when i’m ready to replace my Silverado in a few years, I know exactly where ill go.
Thank you again, jason
Also, Acura, reliability meets luxury, you cant go wrong!

Not sure why all the negative reviews. Joe was super nice and explained things well. I trust them to do what is required to my vehicle and nothing more, never feel like they’re just looking for things to fix so they can charge me more. Only reason not 5 stars is because they take a while to call you back when your car is ready — I had to call them a couple times only to find out, yes my car was indeed ready to be picked up. Overall a good experience, much better than Courtesy Acura in Orlando, FL!

I too had a bad experience.
Brought a friend, 2 extra eyes and stop my impulses.
Finance Manager added $ 9k and denied it repeatedly, then blamed the data entry girl!
Totally untrustworthy.
Got my 2000 Acura type R new for $ 29k, vs $ 38, and never went back for maintenance !!
Used Bobby’s Pitstop auto repair, very inexpensive, sometimes ¹⁄₃ or ½ less than car dealer shows, in Santa Cruz, much better and much cheaper instead !!
Even tossed the «Butts» licence plate frames quickly.
Now 2000 type Rs sell for $ 30k !
Ha! So there!

Terrible, leadership, management, and non existent customer service. I filled out a survery afer taking my car in for service. I rated one area low because I was dissatisfied. The next time I took my car in for service, I was retaliated against by the service manager, who was rude and said he was mad that I gave him a low rating and he did not appreciate it. So instead of asking how he could have done a better job, he scolded me. I ended up in the owners office to address the issue and the owner of the dealership said, «so i understand you don’t buy your vehicles from us». Obviously the leadership in this business is broken. I will never set foot in this dealership again! I filed a formal complaint with Acura corporation.