Glasco

I called Glasco on a Friday to have them give me an estimate for window screens. They said the would be in my area to install a window the following Monday and would swing by and take a look. After a couple of weeks I selected another company to do the screens because I never received a bid from Glasco. Seven weeks after I asked for an estimate Glasco left screens on my front porch where they could clearly see that screens were already in place. I sent them a letter telling them that the screens were on the front porch and they could pick them up and that they were not authorized to make screens only give me an estimate. Now they are threatening to send me to collections because I have not paid for the screens. As it is illegal to collect a debt that you have no documentation that you are owed and they have provided no documentation that they are owed this debt this will probably end up with a legal action against them. To add insult to injury the price that want to charge me is almost double what I actually paid for them.

I recently had a wonderful experience with this company and the owner Jean. I had several failed windows replaced for my beach home in Manzanita. The company took measurements the same day I called, ordered the glass, and had the work done very promptly.
The initial order missed one window, but Jean got it ordered quickly, and his team even drove halfway to PDX to pick it up when it missed the morning delivery from Portland so it could be installed while I was in town.
When the bill came to me in the mail, it was higher than the initial verbal quote. Jean admitted that he had underquoted me for the initial quote, but instead of pushing the mistake onto me, made it right and charged me the original quote figure. Such a pleasure to do business with an operator with such integrity. Highly recommended.