Radisson Hotel Gateway Seattle-Tacoma Airport

Beautiful room, mix of contemporary and aged furniture pieces. view not much to look at but it’s a good price and close to the airport. Comfortable lobby and bar area, friendly staff and easy check in. Then comes the unmentioned $ 20 a NIGHT parking charge. With as often as I travel this time of year I can park & pay for 10.95 or less a night in a gated and secured facility. I would rather know ahead of time or even have have the room rate reflect it’s charge and be able to park my car at a secure facility, rather than feet from the busy street and foot traffic. Just seems dishonest and not safe.

Booked the room via price line.
One thing Priceline didn’t tell me on the website was the absurd 20 $ a night for parking. Parking at your hotel which you’re already taxing me to stay at. The clerk goes «and you’re aware of the 20 $ a night parking fee?» There was a long pause in which I waited for a. «Just kidding happy holidays!»
Which unfortunately never came. One reason I picked this hotel also was the indoor pool for my son. Well, the pool has been closed ²⁄₃ nights thus far. Sign on the door said closed for cleaning and will re open this evening, ask the front desk when. She says tomorrow morning…
My room had a MOLDY ice tray in the freezer. Mold. Really?
Had I not been cornered to stay here «no refund for when I booked» I’d have much rather gone elsewhere.
I’m in the service. So I’ve literally been across the nation and never been in a place where I spent this much and completely regretted my decision.
The maid is the reason you’re getting more than one star. I turned down the cheap rooms on base to stay here, boy did I screw up.

This is our first time in Seattle, we bought a package deal. I did like our room and the restaurant. The people were also nice and helpful.
The only reason I didn’t give it 5 stars is because we had to pay for parking. That should be covered wth the cost of the room. At first they were going to charge $ 20 a day but we talked them down to $ 10.

I stayed here previously and I really enjoyed my time at this hotel. I stayed in one of the bigger rooms that is two bedrooms. I really liked the balcony with a view of the airport. I also really love the sleep number bed and would continue to come back just for the beds. More hotels should take notes from the Radisson and get sleep number beds. I’m sure it would be a very good investment for many hotels. Kudos to the Radisson

Nice remodel of an older building. Comfortable. An easy walk from the airport.
Minus one star for not taking care of a car alarm in the parking lot that went off for three hours.

Clean and comfortable. The room was exactly what were looking for after a long cruise. The bed was huge (king) and very comfortable. The staff was friendly and helpful. A perfect way to end a vacation.

For a quick stay close to the airport, the Radisson was great. I ended up staying here for a night after my flight home from seattle was cancelled, and the hotel I was staying at downtown was booked up. It’s not as fancy as what you’ll find downtown, however for the the price, it’s clean and convenient with a great location across from the airport and close to the link to downtown.
Pros:
Convenient 24 hour airport shuttle
–7 minutes to terminal
Large rooms
Clean and comfortable high quality down bedding
–comfortable pillows
Restaurant and bar onsite
Friendly staff
Free bottled water in room
Cons:
Light rail construction noise starting 5:30 am
–weekday, as of June ‘15
Limited TV channels
Dated bathroom
Overall, if I needed a hotel in Seattle close to the airport, for the price, I wouldn’t hesitate to chose the Radisson again!

wow BRING YOUR OWN FOOD and beverages! $ 3 for a soda at the gift shop,$ 2.25 for a freaking can of soda at the restaurant… theyre making bank on those rediculous prices! $ 15 for a standard burger… weve been coming here about 4 or 5 times a year since 2007 for my husbands job and today they tried to charge us $ 20 to park 1 car overnight, weve never been charged before… really irritated with this place today. no bags in our garbage cans but hey if they want extra mess to clean thats on them i suppose… on a positive note the bed is comfy and the pool was nice

We have stayed here a couple times when we have an early flight, as it’s only a five minute walk to the airport. It’s not just its location to the airport that makes it good though, it really is a good place to stay. Quiet, large room, clean and free wifi.

The place was reasonable for the price I paid, $ 75 a night through Priceline (name your price). The rooms are nice but they do have a faint smell that you notice when you first walk in. The sheets are not soft but rather stiff. Our room was facing the airport and was very noisy. It’s a good thing that we are heavy sleepers so it didn’t bother us. If you are a light sleeper I would recommend you ask for a room on the other side.
We came early for our trip and had to make last minute reservation for one night. We went through Priceline again (name your price) and got Doubletree for $ 55 a night. I would recommend Doubletree over Radisson.

This hotel gets a second star because no one kicked in my door and stabbed me in my sleep– period.
Do to hallway noise (some drunk was having a blast seeing how loud his door would slam, over the course of several hours), the street noise (drag strip) and the pervasive, sour room smell, I did not sleep for one minute of my one night stay. I will add that I liked the shower head; that’s something, right?
The next morning I had a flight to catch. One of the reasons I stayed here was the complementary shuttle; while the hotel is rather close to the airport, carrying all your luggage across and down the street isn’t ideal. I went down to the lobby 20 minutes before the scheduled shuttle departure to confirm that it was on time, and that it would leave exactly as scheduled, on the hour. I was given this assurance at that time. When I showed up eight minutes early (hotel time), I was told that it had just left. Sorry, guess you’ll have to festoon yourself in luggage and run for it, if you want to catch your flight.
I was not a happy camper, and I will never return to this hotel, for all the above reasons.

Right there as you leave the airport exit. Shuttle. Breakfast arrived on time. Comfy bed. Good price, Nothing fancy but solid for my needs until pick up the following day.

Beware: they may lose your reservation. If that happens, they won’t do anything to help you.
I pass by Seattle often to/​from Juneau and my fiancé made me a reservation a month ago. He even called to confirm the day before and faxed in his credit card number on the form they requested. (Now he has to check his account to make sure nothing gets processed.)
I traveled from Florida after a half day of working to Seattle and arrive around 11:30pm. My next flight out is in the morning to Juneau. After 12+ of traveling and layovers, I arrived to be told by Joe that there’s no reservation under my name or my fiancé’s and proceeded to help the next customer in line. After making a few phone calls, I got back in line and spoke with Brandy, the manager in charge, who went into the back room to search for our fax and/​or information. Nothing. Nothing for the inconvenience — and they are out of rooms.
So I ended up in the hotel across the street, nearly passing out from exhaustion from the day’s travel. I will never stay here again unless they improve on their customer service and satisfaction.

If I have the option to give this a zero then I would.
Perhaps the one star is acceptable and I give it to the restaurant staff who tried to do their best. Not the hotel, the staff.
1. I checked in and the receptionist told me the room was reserved as «Accessibility», which was not but — no big deal. The problem was the attitude. For someone who is doing research on customer experience in hospitality industry, this receptionist’s behavior was unacceptable. If management is reading this, I checked in on March 14, 2015 at around 1pm.
2. I tried printing documents I needed at the last minute at their business center and there was no ink. That was ok, shit happens so I went to ask to replenish the cartridge and they told me they don’t have one and it was Sunday so I had to wait until Monday. So much for ensuring your guest’s comfort! I am not asking for 24 – 7 service, this was during broad daylight, granted it was Sunday but what is the use of a business center if your guests can’t do anything in it? Two older guests stepped in there with me trying to print their boarding passes — what did you think they end up doing about their boarding pass? Such a hassle. The counter lady offered to print it for me which was good but what if I did not want someone to hold any confidential documents?
3. The only people worth commending here were the restaurant staff but I noticed that they were short-​staffed as hell. I arrived on a busy lunch hour one day and the ONE WAITER could not even take a breather because he was by himself. He handled his cool and the guests were appreciative. He should be promoted. Or better yet, replace your receptionists with your restaurant staff.
One last thing to Radisson management — if you are trying to improve your hotel brand — what with having Radisson Blue and Red coming up — make sure you do not leave your other properties behind because it is also a reflection of your overall brand in General. No thanks. This is the first and last time I will ever stay in your hotels!

For the price and the fact this place will charge $ 20 for horrible parking. I wouldn’t recommend this place. Sure the rooms have updated interior but for the cost you can find better places.
The customer service was normal but nothing special. No perks. Really nothing that stands out.
The only reason I’m giving this two over three stars, is the fact that the price didn’t match my expectations. Also again, the parking sucks! Don’t charge $ 20 for parking when it’s a long walk from your spot to the Hotel.

An acceptable airport hotel, but don’t expect anything special. We found this on one of the discount travel sites where you don’t find out where you are staying until after you pay. The lobby area appears to have been recently renovated, with a typical hotel restaurant and bar. The pool was nice and clean, but the room it was in seemed dated (yellow ceiling tiles, burned out light bulbs).
The room was ok. They had run out of double Queen rooms so they «upgraded» us to a suite that had a king and a pull out bed. Do NOT let them do this to you, the pull out sofa had crumbs and pocket lint all over it, and the mattress was the least comfortable I’d ever slept on. The bathroom left something to be desired with a sagging shower curtain and a hole in the ceiling. Air conditioning was sluggish. (room 320 in case hotel management reads this and didn’t get the comments I left at checkout).
It seems they recently raised their parking rate. We were charged $ 15, while the services page of their website indicates $ 12, and the in room hotel guide said $ 10. Thankfully they did adjust it for us when I brought it to their attention.

First the driver who picked me up at the airport was very polite! The bar tender Thomas was excellent and the gals at the front desk were a pleasure to speak with!
Great place to stay, speak with Brandie or any front desk gal and they will make you feel at home!

I have no complaints about our stay here. Everything was fantastic! We checked in late Sunday night (about 10:30 pm) using gold points I had accumulated on a trip to London a few years ago. They upgraded us to business class which includes a free breakfast at their restaurant! That was a pleasant surprise! We asked how much longer before room service ended since we were starving, and by now it was only for 15 more minutes (ends at 11 pm). We rushed upstairs to our room and placed a quick order for a reuben sandwich. They delivered our sandwich in a little over 15 minutes and it was delicious! Super thick and filling – and we split it!
The next morning we headed over for breakfast. I was surprised that any and all breakfast items on the menu qualified for our free breakfast – at some places they only have a certain section of the menu that qualifies for free. I ordered the 2 eggs, potatoes and bacon – the dish came with a generous serving of bacon and potatoes, and the eggs were cooked just right. YUMM!
On the way back up to our room, I remembered that I needed to buy a travel size toothpaste since I forgot to pack mine (and honestly, I just thought the room would come with some). I stopped by the little store next to the check-​in counter and picked up a toothpaste. It was $ 2.50 and yes, expensive for a tiny tube, but what was I supposed to do? When I went to purchase it, the lady began ringing me up. Then she started sifting through some drawers at her counter – I thought she was looking for change since not a lot of cash transactions happen at the front desk, or that maybe she dropped something. Nope! She handed us two one-​time use Colgate toothpastes for free. She asked us if we wanted those instead and that $ 2.50 was too much. That was SO nice of her to do!
When we checked out, I asked if they could hold on to our two suitcases while we took the free shuttle back to the airport to pick up our car rental. They eagerly took our suitcases into the back room, tagged them and told us to take our time. We were back in about an hour and a half, picked up our bags and were on our way.
On top of the awesome service we received, the hotel itself is located very conveniently next to the airport. The free shuttle ride literally took 3 minutes. The room was clean, and the bed (king size) was SO comfortable I wanted to buy it for myself!
I can’t speak for the issues that other reviewers had, and maybe I’m not easily bothered my things (for example, one of their elevators was not working leaving only one, which could cause a longer wait than usual, but stuff like that doesn’t bother me), but I felt like I received exceptional service by the hotel staff, as well as the wait staff at the restaurant and the room service staff. Kudos!

Had a great stay last night slip light goes riding on a cloud pillow in bed combinations and tested it’s a little bit pricey. Every once in awhile you have to take care of yourself. Is friendly m but I did go next door to have breakfast Red Lion better deal

I was looking for something reasonable in the Seattle area and Hotwire selected the Radisson near the airport. My rate was $ 123/​night, but the hotel website advertises double and I’m not sure why as this isn’t Manhattan. Anyway here are the highs and lows.
Highs:
— Free WiFi that is pretty darn fast, all you have to do is agree to terms and you are on and surfing, streaming etc. Netflix streamed videos without any hick ups.
— Shower has two airplane peddle-​like heads that produce a nice stream of warm to hot water.
— Toiletries are top notch, similar to the Aveda line you get at most Hotel Indigo chains.
— Staff was quite friendly and accommodating, when I noticed my room’s AC was not working well and the room was warm and humid they moved me to another room. She noted the hotel’s AC was having some issues and said to stay on the lake side of the hotel, open your window to get a cool breeze, which did help despite my new room not cooling off that well.
— TV has external ports to hook up a laptop via HDMI to watch content off of your own PC.
Lows:
— The general smell of the hotel was musty and dirty must be a Northwest thing but it was unappealing.
— The hotel and rooms were weathered and somewhat dingy. The rooms weren’t dirty but the musty humid smell gave it that impression.
— The AC, go ahead and crank it all the way down to 40 and open your window because you’re not going to get much from this unit.
— Parking was $ 15 and being close to the airport you’d expect them to charge something but for this place it should be more like $ 10/​day.
Overall, the hotel seems like its trying to update itself, one of the elevators was out of order due to being retrofitted, but you know what they say you can put lipstick on a pig but its still a pig and this hotel is still a pig no matter how many layers of paint they slather on the walls.