5 Star Carpet Cleaning

I wish I could give 0 stars.
We are a Real Estate team in Seattle who provides cleaning for our listing clients (also carpet cleaning if needed). We had a particular listing at a building downtown that we needed to schedule with the sellers, other vendors, and the building all before we staged it — it was VERY important that everything be done in the right order. I ordered the clean to be done on a Friday afternoon. Well, an hour after the scheduled time of arrival for 5 Star Carpet Cleaning, the seller calls me asking where they are because she hadn’t heard from the concierge yet. I called them to find out what happened (figured there must have been a good reason). No answer. I left a voicemail saying it was urgent and that I needed a call back. I called at least 4 times before I had to move on to try to find another carpet cleaner for not only short notice, but on a weekend (with no luck). I was infuriated at this point since they just seemingly didnt show up.
I finally had my husband call on my behalf from his phone — they answered first time. He knew the situation so asked what had happened, when the guy at 5 Star was stammering trying to explain himself, he said he called me (which he did not! Also, I had no voicemails from him). He said something about, one of their other guys needed the machine they use to clean the carpets so they couldn’t use it for us — when we asked why they didn’t bother to show up they didn’t have a good reason.
Oh and we had used them on a prior listing in a condo building near Westlake and their machine tripped the power in our seller’s apartment. They assumed it was the building’s fault (built in 2005) but when they tried it in the common area, it ended up being their machine that was broken. They had to come back the next day with a new machine, they were apologetic and said they’d discount us 10% for the inconvenience. Well, not to my surprise, they did NOT discount our bill. I was too busy to follow up and get my $ 30 back or whatever.
Needless to say, we will NEVER use them again we will be taking them off of our recommendations page on our website. Do NOT use «5 Star Carpet Cleaning».

A year and a half ago, I used their cleaning on both my new home and my townhome (used for a rental). Dave came out and did the work himself. He seemed really nice and made a point to show me all of the spots or discoloration that he successfully removed. I was fairly happy with the job and paid him. However, as the carpets began the dry, the spots all came back. By the time 2 days had passed, it looked as if we hadn’t done anything. I don’t know what he does that makes it appear clean when wet but dirty when dry, but whatever it is, it is not worth the money. I called him as soon as I realized what was happening thinking that since he owns the business he would surely want to rectify the problem, but he would not respond to my calls. I probably called him 10 tens and left him at least 2 detailed voicemails, but he didn’t call back once. He does a crap job of cleaning and has horrible customer service. Definitely a waste of money!

If I could give ‘0’ stars, I would. Don’t waste your money or your time. I wish I would have referenced Unilocal before I tried to hire these guys, here’s what happened… I set an appointment for 9am, I live downtown and I told them this when I set the appointment. 9:03am Dave calls me and says that he is in the Future resident parking at my building and asked if that was ok. I told him he needed to ask the leasing office where designated parking for contractors was and if there wasn’t any I would pay for his parking. He very rudely explained that no one was in the leasing office. I told him they were in fact down there (there’s a 24 hour concierge) but that I would call and have them come out if they were in back. He then, once again very rudely, said ‘ill just figure it out!’ We then hung up and I called the leasing office to let them know he was there. I waited a half hour, no sight of him. I called him, no answer. I texted him, no answer and he has iMessage so I saw it was delivered. He just left… No phone call, no response, no ‘hey sorry, I need you to figure out my parking situation’… no nothing. Totally wasted my time.

The nice man ruined my extensive carpeting, creating large white splotches all over and then tried to blame Chem Dry, which I had used once in the past, for the problems. An independent carpet cleaner said that was nonsense, it was all his fault, and he gives the carpet cleaning business a bad rep for being so irresponsible. After emails and phone calls, he finally picked up, came to rinse the carpet and said that was all he would do regardless of whether or not rinsing worked. It did not. He said it was MY fault for not telling him I had once used Chem Dry! STAY AWAY from this business and avoid the kind of headaches I now am faced with. My only option appears is to sue the gentleman to replace a houseful of carpeting. Fortunately, I have a good lawyer in the family.

made an appointment over the phone for Sun. No show. Had tenants stick around waiting. made me look like an ass.
Plenty of other cleaners around. Will go with one that has better reviews.

I had a Saturday appointment, stayed home all day, and they never turned up. Nor did they answer their phone or respond to my messages. Waste of a day.

I am extremely disappointed with the level of customer service from Dave Sherrey, owner and his partner. A few weeks ago we had our carpets cleaned so they would be fresh for our open house with our realtor, and Dave had to come out twice because his equipment wasn’t working. Then after he finished the job, it stunk up the whole house like mold and rotten garbage! We were forced to cancel our open house with the realtor because it was so awful! Then we tried to contact them numerous times for help and never heard back. At one point his partner answered and said he’d call us back in 5 minutes, but then he NEVER CALLED!
We decided to go with another carpet cleaning company that had to use lemon balm scent to take care of the damage of 5 Star Carpet Cleaning.
I am so frustrated with them. Dave seemed like a nice guy, but to do a crappy job and then not call back is just terrible customer service.
It’s worth it to pay extra for a more reputable company!
.

They were supposed to come today at 9:00 AM. They didn’t turn up or call me to inform me that they are bailing out. Total lack of professionalism on their part. I would never go to them again, ever. A business that has no value to respect the time of their customers doesn’t deserve my support.