Accurate Heating & Electrical

What an ordeal! I will take my business elsewhere from now on.
After buying a house, I went on the previous owner’s recommendations to have Accurate Heating help me out. When my fireplace broke, I called them. On a good note, they came pretty quickly — within a week. Unfortunately, they took almost 2 hours to figure out there was a valve missing (time is $). This was including talking on the phone to the owner, going back out to the van, etc. I spoke with the owner on the phone and he said that they didn’t make the valve anymore to my fireplace and it was going to cost me $ 700 for a new one. He told me he would see if he could salvage an old one for me and would get back to me. After speaking to my realtor about the whole situation, she did some digging and found another company — Seattle Fireplace. When I called them, they were able to come out within a few days, repair the valve and did service on the fireplace — all for just over $ 100. I felt like I had been taken advantage of by Accurate as a single female and as a new homeowner.
I never did heard back from Accurate and I will not be using them again. Of course, I did get an invoice for the time they piddled around. My realtor has also stopped recommending them.

I’ve been doing business with Accurate for many years. They installed gas lines in my new house, installed a gas stove, tankless water heater, outdoor electrical outlets, and a brand new heat pump AC system in our studio. They are very generous and help disadvantaged people in the community, also artists spaces, etc they are not just in it for the money, which these days is very refreshing especially since insatiable greed is a new way of life for many. I know several business owners who use them regularly as well, Terry is highly experienced in the practical day to day experiences required to do these complicated jobs. Don’t listen to the entitled whiny pants reviews on this site, as you can see a clear majority of people have nothing but positive experiences with this great company.

As I sit here enjoying the perfect temperature and non-​sound of my Fujitsu Mini-​Split Heat Pump/​AC, I feel compelled to jot down a few lines about Terry, Lou Ann and the helpful and skilled staff at Accurate. I called them in the middle of the crazy Seattle heat wave, when you couldn’t buy a fan or window unit within a 500 mile radius of the Emerald City. They found a way to work us into the schedule, and they wouldn’t quit until the job was done exactly right – showing patience as we debated placement of the outside condenser unit, making sure the unit passed all working tests and cleaning up thoroughly when the job was done. Don’t sweat it… call Accurate.

I don’t often write these but after the amazing service Accurate H&E provided I felt compelled to do so. I noticed my AC was leaking Friday afternoon so I called them around 3:30 pm. I expected them to tell me they could have someone one the following week which would have been fine, after all it’s what everyone else was saying. But the person I spoke to helped me diagnose the problem while I was on the phone then he found a technician with the part on the truck. The technician was already heading home for the weekend but he turned around, fought Seattle traffic, and worked until 6:30 pm to fix the problem so I’d have AC for the weekend. They even called me on Monday to follow up. It was service I didn’t expect but will make me a customer for life. Thanks, guys and girls!

Have used Accurate Heating for years to service my furnace. When I first called them my unit was 15 Years old and they keep it going another 12 years. After 27 years, I decided it was time to upgrade my furnace. I was given a few options and chose which best suited me and within days the installers where hard at work replacing my furnace. I am amazed at how much custom work had to be done on site to fit my new furnace to the existing footprint. We’re talking high quality work. The installers are highly professional, amazing craftsman and second to none. Their pricing is more than reasonable. I recommend Accurate Heating without reserve for your heating and Electrical needs.

AWESOME furnace repair and amazing customer service. Terry the owner, LuAnn the dispatcher, and the technician sent out to help us were all fantastic. Super responsive, super competent, good natured, AND incredibly fair (to the point of inexpensive) pricing. Our 60 year old electric forced air furnace conked out on a freezing cold New Year’s Eve (thanks, furnace). After leaving a message on New Year’s Day night, Terry called me back immediately and said he would have someone out first thing this morning. Yup, his knowledgeable tech showed up early, he knew exactly what he was doing, and our furnace was very quickly back up and running. We have HEAT! We could not be more grateful or more pleased with their service, and will call them again.

How can you do business with this company when they pretty much shoo you out the door? Does it depend on your luck of the draw as to who answers the phone?
I agree with some of the other posters — the woman I spoke with on the phone, in the most unfriendly tone possible, listed all of the reasons why they couldn’t install a new furnace for me:
1) They have a big job which is creating time restraints (that part actually makes sense to me, even though I told her I was willing to wait);
2) she told me that they aren’t going to be a cost leader (even though I’m interested in many variables including cost)
3) She told me that I shouldn’t bother to wait for them to do an estimate because it will take awhile for them to get to me (even though I mentioned that I can wait)
4) She referred me to Greenwood Heating (where I have already received an estimate). Unhelpful!
After saying, «Ok, well it sounds like you aren’t looking for new business?» she pretty much agreed and wished me on my way. I am so confused.
All of these great reviews, yet such awful customer interface over the phone. I left the conversation feeling like I failed to solve their riddle. HUH???
Terry may have the best team in town but I’ll never know because of the woman who answers the phone.

My 20+ year old residential AC unit went out and I called Accurate based off of their Unilocal reviews.
They did not disappoint!
Not only were they able to come out the same day, but the technician was professional, friendly and quick with his repairs. He also talked with me about general maintenance/​things a homeowner can do to help extend the life of their AC unit. Considering the fact that this company makes money on an hourly rate (lowest in my area), they sure didn’t jerk me around and quickly fixed the problem.
I would highly recommend them to anyone!

Just wanted to share with my fellow Unilocalers. I found the owner Terry to be a stand up guy. He really cares about his business and making sure his customers are happy. After having a conversation with him I would highly recommend Accurate Heating.

Best service around. First tried to help over the phone to see if it was something they could walk me through over the phone and fix it myself. It wasn’t an easy fix and would need a part. This was on Saturday and we chose to wait and schedule a week day appt. as the rate was cheaper. They not only came out on Sunday with the part and fixed it, but did it while the Seahawks game was going on — and only charged us the weekday rate. Honest, helpful and never talked down to me. Will be our go to for any HVAC needs from now on. Highly recommend.

I read the Unilocal reviews, and then called Accurate after my furnace crapped out last night. They had a tech out here first thing this morning and I’m now typing this with warm fingers. He gave me detailed information about why my furnace broke and what the future road map should be for repairs – I won’t get into the story but there are notorious problems with my model of furnace apparently. He probably could’ve easily talked me into replacing it but instead has recommended a course that could have me keeping this furnace for another 15 years. HIGHLY RECOMMEND! I will have them back for servicing and any other gas/​furnace/​water heater work I might need.
And PS
I think when you call a company and they are very honest with you about what they do and don’t do, that doesn’t warrant a one-​star review in my book. Just sayin’.

Still freaking awesome!
Our old 21 year old Payne furnace finally began a death spiral, issuing loud and scary backfires. This would literally shake the house a bit, as it was the old burners not firing correctly. We could have replaced them, but when you consider the work to be done, the ordering, and everything else – what if we had to just replace this old furnace anyway next year?
I called up Accurate again. They wouldn’t have had time to install a replacement furnace yesterday (January 21), we were going to be stuck without heat for a 10 month old baby. Their earliest available install window was Thursday, January 24, when I called. That would have left us without heat for days. They immediately began re-​arranging schedules and jobs, and got Kent yesterday to scope out what we need at the end of the day and fixed their job orders so that we could get the furnace today – days early. Unbelievable service there!
They ended up ordering a slightly too powerful furnace for us as well, for the size of our house, and he realized this as he did the math on our old unit and the duct work we had (it’s a forced air system). They immediately got another unit ordered – all this no cost to us – and set us up for the install to finish today, the 22^nd. Kent then quickly figured out the exact sequence and way in which the backfire was happening, and deduced it was safe to manually run the furnace «by hand». As long as it turned over fine right away, it was OK.
They figured out a safe way to run the old furnace for a spell to top us off, and then even let us borrow a couple of space heaters for our bedrooms last night. Damned good ones, too. I don’t think we’ve all slept that cozy in a while.
Kent and Patrick showed up at 8am today, and were just a storm of awesome good humor, knowledge, and crazy efficiency. Old furnace got ripped out for recycle; they cleaned out the ducting and exhausts; we all discovered a poor dead robin whose nest had fallen into the chimney shaft to rest against the exhaust last summer reduced to a dessicated bird jerky; they dropped in an aluminum chimney liner and cap; hooked up the new unit to the new duct work that Derek from Accurate installed for us last year; cleaned up everything; tested it, and were gone by 1pm.
AND they went and modified the previous duct work to put on a better door for accessing the filters.
The new furnace is powerful and quiet so far. ¹⁄₃ the size of our old one and nearly ¹⁄₃ again as efficient and strong. With that, and a couple tips from them on adjusting some open heat exchangers – our house also doesn’t have the most efficient ducting – our upstairs bedrooms now get a lot more heat and air output than they did on the old furnace. It’s awesome.
I love dealing with Terry’s company. They are like a whirlwind of great energy and fantastic service.

Accurate is the best!!! My heater went out and they came out the next morning:) Patrick the technician was on time (4 minutes early actually). He was very professional and explained the problem that I had a faulty igniter. He diagnosed the problem immediately and fix within the first hour. My total bill? $ 238. That includes the service call ($ 45); labor ($ 95) and the ignitor ($ 72) plus tax ($ 20). Heat, priceless!!! I will definitely call them for my yearly maintenance and highly recommend this great company.

I can’t say enough bad things about my experience with this company. Terry, the owner seems like a stand up guy, but Luann, and the other staff are completely unprofessional. They installed a hvac system in my retail space, and delayed my opening date because they didn’t know how to install it properly. A year later, I find out they had not installed a drain, so the unit was leaking all over, and through the garage floor. Finally came up with a solution to remedy it. I was waiting for approval from the building on the fix, and I finally hear back that it’s ok. Meanwhile Luann is calling my property manager, threatening to file a lean against the building.

Believe the hype. These guys are real. Patrick came in on time — early actually — but their office called first to make sure it’s ok to show up an hour ahead of schedule. Although we change the furnace filter on a regular basis, we never did keep up with regular maintenance the last 10 yrs or so. Patrick checked it out — did his thing and was done in about an hour and a half. No up-​selling, no pressure, fair pricing, very professional and polite. I’m a costumer for life. I will be calling Accurate Heating for my regular furnace maintenance from now on.

These guys are the best. My business partners and I own a commercial building. When one of our HVAC units went out we called 3 different companies for bids.
Because our units are not easy to access-​in the attic 10 feet above a work area, I had never actually seen our 3 HVAC units. Terry was the only guy in 7 years and 4 different companies servicing our units to suggest bringing outside (fresh) air in with some ducting. So in addition to our new HVAC unit we now have fresh air coming in-​for the same price the other companies bid just to put in a new unit. He and his crew all worked around our crazy work schedule so that we didn’t have to close down business – arriving at 5 am some mornings.
LuAnn (office manager) is great and Terry is the coolest guy around (ask him about his rock star life after hours).

Wow. A few month’s back I called Pacific Heating to come out and service my 1988 gas furnace and they declined to clean it because «it was so old that taking it apart might mean not being able to put it back together.» Pacific still charged me $ 100 for the service call. Five weeks later, my furnace stopped working. I called Pacific, they gave me one option: to schedule a service call.
I didn’t and went without heat while I thought about options.
Recently decided to get some bids for new furnaces and Terry came out. He said,“Well, it needs to be cleaned. Let me clean it for you and if it doesn’t fix the problem, I won’t charge you. If it fixes it, you can pay me for my time.“
He cleaned it (which was what I paid Pacific to do, which they declined to do, and yet still charged me for the service call), and what do you know? My FURNACE WORKS AGAIN. Terry left without charging me, telling me to use it a few days and that he would check in to make sure it continued to work well before charging me.
I didn’t think anyone did business this way anymore. Unbelievably impressed. Terry, I’m recommending you to everyone!

Terry stayed for a long time to troubleshoot our furnace problem and diagnosed it correctly. And it wasn’t easy. He’s smart, personable, honest and funny. I almost wish I had other things that were broken so I could have him fix that too. Almost. :-)
If you need someone fort this kind of work you’d be foolish not call them. Just great!

Our heater gave out on the coldest night of December 2009, naturally. When we woke up to a cold house, I called Accurate (based on the two previous Unilocal reviews of this business).
They were hammered with calls, of course, but Terry and Alex showed up at 8:15 p.m. and got the heater running. They returned later to do a more complete service and repair. And the price was super-​reasonable (less than $ 400).
By way of comparison, we had the heater serviced by Washington Natural Gas one year earlier and were told that the entire furnace needed replacement — at a cost of $ 6,400.
So, let’s see. .. friendly, knowledgeable guys with a strong service orientation and very reasonable rates. .. you can figure it out.

Terry and his crew are (in my mind) the top shop for any Heating, Gas, HVAC, and related jobs.
Quality work — check.
Fair pricing — check.
Free estimates /​bids — check.
Straight talk — check.
Professional — check.
Good sense of humor — check.
SUPER FRIENDLY — check.
On top of things, always.
I have worked with Terry on a couple of things now, on the recommendation of more than one friend. And I have not been disappointed.