Arrows Automotive

Bonnie and Paul are wonderful. Good mechanics are hard to come by, and Arrows is more than just «good» — they are honest, fast, and incredibly nice. I dropped my car off for service, and Paul gave me a ride back to work. Who does that? Seriously, who does that? So good.

Customer service is hard to come by these days, especially at car repair joints (don’t even get me started on the dealership where I bought my car. Never again!) Long story short, engine light came on, and I took it to these guys because of the great Unilocal reviews. They fixed everything quickly and didn’t try to sell me a whole new engine (actually had that happen once somewhere else!). Kept me updated and explained everything that was going on with my car and what I should think about getting done soon. Can’t thanks Bonnie, Ken and team enough. Will be back next time something comes up or breaks down, that is.

After getting rear ended in front of SafeCo, my car had a terrible rattle and I was concerned about driving it all the way home. Arrow was right down the street so I stopped in.
Frazzled and upset from the accident, I asked if anyone would be able to take a look. Paul came outside right away, got down on the ground to look at my car and said he’d put it in the lift right away. Surprised, I asked if he really had time. He said, «Of course! That’s what we do!»
He made some quick repairs so I could make it home and did not even charge me. I’ll be back. What amazingly caring and honest customer service.
Thank you Arrow for putting me at ease!

All I can say is WOW. Best automotive repair shop I have ever dealt with. I will be bringing all my cars here for service from now on!

I got a flat tire and found the shop in Unilocal.I cannot help coming back to give a good review. Very happy about their service. Great service and nice staff. Highly recommended, I will certainly use the shop if I have issues with my car in future.

Update– ½/​16 Arrows saving me again with my Jetta. Always a pleasure Paul and Bonnie!
Thank you!
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I have never been so impressed with an auto shop in my life! I wish I could give more than 5 stars! Here’s my story it’s a bit long but I really want people to know that good mechanics are out there and that they work at Arrows!
About a month ago I had my 2000 Jetta taken into to a different shop that told me I needed my thermostat housing replaced due to the coolant leak I had. I had the work done there and then only 3 weeks later I came out to my car to find another coolant leak. I took it back to the shop who then told me I had another issue a coolant tube bursted. They said it was at no fault of their own. They told me the cost would be almost $ 500. Luckily my Lyft driver that morning had recommended Arrows so I gave them a call and spoke with Paul the owner. I asked him if he thought that it would be at any fault of the previous mechanic and he said he wasn’t sure but to bring my car to him. He said to replace the coolant tube he would only charge me $ 250 and also told me that if this situation happened with him he wouldn’t even charge me whether or not it was their fault or not.
The following day Paul called me with some bad news that my car needed a lot of work. He wanted me to come down to his shop so he could show me the multiple coolant leaks and oil leaks that I had. Which aside from the newest leak I had no idea of nor was ever told about from the previous mechanic. Travis the mechanic at Arrows and Paul both took time out of their day to show me where my car had leaks. Even though Paul was hesitant to even fix my leaks because of the condition of my car he agreed to do so.
The next day I got a call from Travis who explained to me now that he had taken apart my car that the previous mechanic had never replaced my thermostat housing but had put silicone all over it! I asked him if he wouldn’t mind calling the other auto shop to explain what happened. With Paul’s help he called the owner at the other shop and explained to him what they found. Paul encouraged them to take my car back and do the work. Paul even followed up with me to make sure that everything was okay and that my car was getting fixed.
I am just extremely blown away by the service I have received from Paul and Travis. Thank you so much for all your honesty and you definitely have a future customer. I’ve already began recommending Arrows to friends and family. Huge thank you!!! You’ve truly made up for the service I received from the other shop.

Where oh where do I start. Was having more than a few issues with the Land Rover LR3. I showed up on a Friday before arrows opened. There was ken one of Arrows mechanics inside working. It was real early around 550 am. I explained what was wrong. He tried to help me out but there was way, way to much to sort out. Once Bonnie arrived she was quick to set me up with a rental car. This was before Arrows was even open. After they did there digging and research they found the problems. Let’s just say Water and electrical they don’t mix. Long story the windshield cowling was leaking. They replaced the parts and cowling. All is good now. Thank you Bonnie, Paul and all your mechanics. Thank you for all your hard work and dedication. We really couldn’t have afforded to take it anywhere else. Even if it was cheaper elsewhere (which I doubt) we still would have chosen Arrows !
Thank you again. You have saved the day like many others before.
Nick & Rolly

Great customer service, going above and beyond to help when in need and knowledgeable and trustworthy! I came in unexpected as I was leaving Costco and my car started to heat up and was smoking intensely. My car had just had a major repair at a different shop and clearly something there went wrong. We pulled in and they were so helpful– trying to pop a hose back on so I could drive home and have the other shop repair their mistake. They put in extra coolant for me so I could make it home. A few weeks later my car died in a parking garage and I had it towed here so they could replace the battery and alternator. They did it in two days (since they had to order the part) and even dropped me off at work and picked me up when my car was ready. Paul was even giving me advice on what to do next with my car and I truly appreciated everything. Talk about customer service and people I can trust! It’s clear why they are always busy! Thanks Bonnie, Paul & the shop for all your help.

The front desk receptionist was exceptional. She was very knowledgable and super friendly. I’m happy to find a place that works on Porsche and is affordable. I did think is was weird I scheduled an oil change and they weren’t prepared and didn’t have any filters, but it was no biggy. Thanks for the great service. I’ll be back.

I looked at many Unilocal reviews before settling on Arrows on the recommendation of my boyfriend who had gone here previously. This shop was close to where my car broke down at the South Seattle Costco so location was convenient. I brought my car in on a Friday, and despite them being busy, the lady at the front desk was able to have someone take a look at my car and diagnose the problem in about 30 minutes. I had to replace the alternator and battery. I had previously gotten a quote for the battery from the Costco down the street for $ 72.99+ $ 15 = $ 87.99 and this was the same price for the battery Arrows was quoting me. However, Costco offers a 42 month warranty on their battery and the national warranty is 18 months on the battery Arrows was offering me. BUT the lady said that the shop offered a 5 year warranty on batteries so I had them replace it for me. The caveat of this is that if I’m no longer in Seattle, I would not be able to use this warranty whereas I would be able to use Costco’s warranty in other parts of the country.
The cost of my repairs to replace the alternator was ~$ 500 for both parts plus 1 hour of labor. The shop also has a shuttle that was able to give me a ride home and pick me back up for my car the next day. That was definitely the best part because otherwise I was going to have to spend more money for an Über. Repairs were timely and service was friendly. I have no complaints and felt that they charged a fair price. I looked online for how much it would cost for parts + labor to replace an alternator and in this area it would be about $ 300 – 500. Based on my experience I would recommend this auto shop and would be going back there myself for future oil changes and other problems.

My Uncle Anh Tuan Nguyen recommended me to go there cuz they treat him right. Paul the owner is great because it is very competitive pricing for the people and no nonsense attitude. They have no gimmicks or anything to try to get to pay more for fixing your vehicle. They handle most cars and they are a service quality is like a big car dealership. I will get my DVD player fix for my RX 350 later on this week and paint some of my wheels. I like quality over quantity and the great customer service and meeting Paul personally was also a plus. Thanks Vu Nguyen.

Tried to replace a headlight myself, but ran into issues, so I took the replacement bulb and came to these guys after other shops in the area said they couldn’t do the job right away. They sent someone out immediately, he discovered the issue (connector had melted onto the bulb), fixed it in 10 min and sent me on my way. Tried to pay for the labor but he said not to worry about it and it wasn’t even worth paperwork. Customer service at its finest, will always come to these guys first going forward. Everyone I encountered there was extremely friendly.

I took my car to Arrow based on Unilocal reviews and was floored by their customer service, timeliness, work quality and pricing.
Honda replaced my airbags due to a recall and gave me a diagnostic list when I picked up my car. The list was deemed critical. I got a price quote from them on my 110k mile service and fixing the critical list. The price tag came to $ 2400. Arrow did my 110k service, which is an extensive one on Civics and assessed Honda’s «critical list» finding only 2 of the 4 items in actual need of repair. They replaced a number of things at a discounted rate and were timely with the repairs. I had my car back the same day. My price tag from Arrow was $ 1000. I’ll take that savings and honest work any day.
Take your car here. I will be from now on.

Arrows inspected my car before I bought it through AutoQuest and have been coming here since. I, too, would give more stars if that meant anything better than they can offer – not possible! I tell everyone I know. Other shops should be ashamed for some of their practices.

The stars speak for themselves as do the rest of the reviews. Use them– especially for foreign car like BMW. Definitely better service than dealership.

Yesterday, I brought my ’97 Mercedes E300 Diesel to Arrows Automotive in SODO for an oil & filter change appointment. Because of a minor scheduling conflict, I had to wait an extra 20 – 30 minutes before they could attend to my car. This wasn’t really a big deal to me — I had brought my tablet along and was quite content to sit in the waiting area and watch a movie while I waited for the oil change to be done (they have free WiFi, by the way!).
Long story short — Arrows completely ‘comped’ my full-​synthetic oil & filter change, just for having to wait an extra twenty or so minutes! Amazing! They really didn’t have to, but this exemplifies the QUALITY of the customer service at Arrows Automotive, and also explains why they have so many ratings from their customers!
They have certainly earned my loyalty! I will most certainly be back the next time my baby needs maintenance or repair work done! Thank you, Arrows!

This is my second experience at Arrows and I’m thoroughly impressed with everything from their pricing to service. I brought my Volvo in for a simple tire mount/​balance. Apparently I only needed one tire changed out when I thought (as told by another tire place) I needed two. Not only did this save me $ but they were almost half the price of the aforementioned tire shop. The staff is warm and friendly with the best customer service I’ve ever experienced for an auto repair shop. The next time I need anything done to my car I’m just going straight to these guys.

This place is awesome, I have a audi a4 and the guy I bought it from has been constantly going here and he told me to continue coming here. I had to fix a few things in my car like the cooler and what not, the guy named Travis that helped me happened to know my car really well due to the past owner and was very knowledgeable and friendly. He checked my whole car and really honest about what was good and bad with my car, but he’s been fixing my car for years now so he’s very dependable. The people here are extremely nice and really show that they care for your car. The front desk lady was also extremely nice, very organized and was able to tell me the prices right away. This is probably the only place I will ever go, love love this place so much!

Easily the best shop in town.
I have been driving BMWs for many years and as anyone will tell you they can be high maintenance but worth it for the ride. Of the many shops I have visited Arrows is the most knowledgeable and competent. From their technician to their service advisor everything is top notch.
Adam even took the time to walk me through some iDrive features I wasn’t aware of and paired my smartphone to the bluetooth, something I had been struggling with.
This is my new shop of choice and I will be in my wife’s car soon.
Thanks again to Adam, Bonnie, Travis and the crew. You guys are the best.
And the prices… MUCH better then the dealers.

This is by far the best auto repair shop I’ve been to. Since I got my car a few years ago, it’s been Sears, Midas, Island Fender, and various other smaller shops for my oil changes and maintenance checks. Arrows has been the most affordable and not to mention the friendliest place yet.
I came here when my headlight blew out and i was a bit overdue for an oil change. the staff was very polite and fixed my headlight in just a matter of minutes– total cost: $ 8 (and i didn’t even get charged for labor). i came back a few days later for the oil change. i got my car back the same day despite the large work load that they were experiencing– total cost: $ 40 (that’s tax and labor included). you just can’t beat the price here.
it also helps that this place is conveniently located a few minutes from my work. definitely coming back! (Not for a while i hope) :D