Bokrosh Studio

We shipped a Steuben small pineapple that had a broken frond. He broke it further.
According to him, after he had satisfactorily repaired the piece, he managed to break it again in a fashion that was ultimately irreparable. He failed to notify me of this for over three months and I had to call him to determine the status. When asked how he would compensate us, he said he is not responsible for breakage, although this is not mentioned on his website nor did he disclose it over the phone. He proposed the analogy that if he cut himself working on my piece, should I be held responsible for his injury? My feeling is that if a plumber or a physician agrees to perform a service and makes the situation worse, he is liable for making it right. I don’t see why a glass repair guy should be any different. His logic escapes me, as does his professionalism. He did offer to ship the broken pieces back at his expense and said he would not charge for his «work».
While he may typically be good at what he does, he clearly has moments that should give one pause before contracting for his services. On his website, he states, «It is the intention of Bokrosh Studio to communicate clearly with the client during the repair process and to keep the client’s trust throughout the whole restoration process.» Didn’t happen here.

Bokrosh Studio recently restored a badly damaged, collectible crystal Waterford vase that has been in my family for years, and which I dropped and broke this heavy vase in half. There was no one in Spokane to do the work, so when I had to go to Seattle (worth the 5 hour drive) I took the waterford with me. After Michael looked at the piece, he told me not to worry, it can be repaired to its original beauty. You would never know it was even damaged let alone broken in half. I would definitely recommend Bokrosh Studio for all your crystal restoration needs.

If I could give this guy 0 stars I would. I had called earlier in the week and set up *an appointment* to get an estimate on how much a repair would be for my Murano jewelry bead. He reassured me that I just had to give an hour’s notice and that the day I had picked would be fine. Well, I called on the day of the appointment and all of a sudden there was another project that he’d been working on for «7 months» that costs $ 130,000 that took priority over me. Well, thank you so much for telling me that when I had called you earlier. I took a day off work because this guy only works on the weekdays and now he can’t even take the 5 minutes to tell me how much it would cost to repair my jewelry. What great customer service, and just because you keep calling me ma’am doesn’t make you respectful.