Budget Rent-A-Car

Our car was great, clean, and in good repair, but way more expensive than I had anticipated!
I had looked at the price per day and thought it to be the price for our 3 day trip, total.
My advice: scour the web for budget-​rent-​a-​car coupon codes!!!
Just type that into the search engine.
And p. s. Don’t ask to use the bathroom!
These guys are nice, however, and running a parking garage on the side.
I had no complaints, aside from my request for additional discounts being turned down after I was genuinely taken aback by the price ($ 200++ for 3 days!)
Which usually works for me-​somebody will knock a little something off here or there-​but not at this place.
But like I said. They are nice guys & just doing their job.

Had a great experience renting a car from this location. The price was exactly what they had on the website (which was fairly cheap) and they didn’t try to push all their extras on me. The two gentlemen working there were very friendly and enjoyable to talk to.

We stayed at the Hotel Monaco (great hotel!), so this was a quick walk to pick up our vehicle. We took off, excited to begin the rest of our trip in Canada and Glacier NP, but as we were driving up I-​5, we noticed the vehicle was FILTHY inside. There was something sticky on the back of my seat, and the dashboard/​entire inside was obviously not touched at all. Wish we had seen this in the dark garage when we picked it up. No time to turn around and head back into the city (rush hour going the opposite direction). We had to stop at a coffee shop in Bellingham and ask them for some damp paper towels to try to get rid of the worst of it. GROSS.
Also, now that we’re back home, we just received an email stating we owed $ 17.75 for a $ 3 toll from a bridge in Canada. NOBODY EVER EXPLAINED THE TOLL FEE system to us! Budget charges $ 2.95/day (up to a max of $ 14.75). So our $ 3 toll and eToll «convenience fee» charge ended up being almost $ 18! Budget, this is something that should be explained to every single driver, and your contract should have a place to initial saying you understand that policy! We were looking and looking for where to pay the bridge toll and never saw a cash lane option. Thankfully, the eToll people were kind enough to credit some of that charge, but they are a separate company from Budget.
So beware renters, if you use their toll system, that will add another $ 15 to your rental.
Overall, I’d say the location is convenient, as is their policy to let you park the vehicle in their garage while you’re staying in Seattle, but take your vehicle out in the daylight and add in an extra 20 minutes or so in case it’s not clean so they can clean it up. And if you’re in an unfamiliar country and are not sure where to pay your toll, just pull over at any toll booth you see, before it’s too late.

Good site for a Budget rental downtown They open at 9 AM, which wasn’t convenient, but the staff were a hoot, especially the old Greek guy who said he’d worked there for 60 years. We turned the car in with a couple of hours to spare and were offered a ride over to Pike Street Market, which we graciously accepted. They stored our bags on site and we picked them up with our cab heading to the train station. Good place to rent if the hours they’re open are convenient.

THE best customer service! I will definitely rent from this downtown (Seattle) car rental again. Cody gave us exceptional service. Not only was he helpful with the car rental, but he helped us with directions to some of the tourists spots!
We were also able to park our car at the rental sight while we were in downtown Seattle. This saved us parking fees and we knew the car would be secure.

This is my new go to rental spot in Seattle, for when I need to pick a car up from downtown. Very conveniently walkable, easy to get on and off I-​5, and they even offered us the ability to park our rental for free at the garage the night we weren’t using it. Considering that’s anywhere from a $ 20 – 40 savings, depending on your hotel or your craftiness in finding a cheap garage, this was a huge plus.

Made our resv thru our hotel and got a great rate. Bill at the counter was friendly and helpful.

I went through the USAA web site to rent a car and Budget offered the best deal on a full size car. After I had reserved the car and paid up front, I noticed a day or 2 later that my RapidRez# and my USAA BCD# were not on the receipt. I e-​mailed there customer service and got a prompt response. They added the information and gave me almost 10% of my rental back in refund. I was not expecting the refund, I just wanted to pick up my car with the USAA perks and take advantage of Rapid Pick-​up. Very happy with their customer service and since I have rented from them before a long time ago, I don’t expect any hiccups on my vacation next week.

When arriving at budget, I had just gotten off the worst flight ever due to several delays. The gentleman who helped me was very sympathetic and kind. Although my rental was fully paid for in advance with frequent flyer miles I was informed they still needed a credit card on file in case something was to happen to the car while in my possession. Later I discovered that I was charged for the full amount of the rental. Thinking it was an honest mistake I called and spoke to a customer service representative who rudely informed me there was nothing she could do and I’m am stuck with paying double. It was by far the worst customer service I have ever received. I am disputing the charge with my bank but due to the principal of paying twice and receiving such awful service with no concern or help from budget I would highly advise to never use this company.

Budget rent a car at seatac airport was a horrible experience. I booked my reservation on line at priceline. 2 day rental full size car 56.00 total. Arrived at the airport exhausted after traveling, get to the front desk the gentleman that was helping us obvious was having bad day and it showed, not professional at all. But whatever everyone has an off day. returned the car 2 days later and went home. didn’t realize until i got home that there was $ 100.00 in fees making my total $ 156.00. that sucked! called budget to see what happened, all they said was you signed the document. Lesson learned right! read the fine print and don’t believe those on line sites there is always fees

I rented the car through Costco’s travel discount program. I was impressed that even the day before I could make modifications to my rental on the budget rental site without any fees.
I was staying at a hotel in First Hill and called them in the morning to see if there was anyway they could pick me up so I didn’t have to walk or take a cab with all of my luggage. The man on the phone was very kind and said no problem just call when you are ready and we will be there in 10 or 15 minutes. Sure enough they showed up at the hotel and gave me a call on my cell phone to let me know they were there waiting.
Our car was clean and ready!
Smooth transaction.

This was a no-​hassle, bend over backwards to help me out kinda place. I made same day reservations online but messed up on the pickup time. I called and the guy happily changed my time. Then I returned the car but couldn’t find my wallet to fill it up with gas, so they made some adjustments on my account and I had to pay a minimal fee. Finally, the guy drove me to my next location so I didn’t have to walk up a very steep hill with a heavy backpack. Good price. Good service. Good location. What’s not to like?

We had a reservation today for a moving truck and they suddenly told us that they didn’t have one for us to use. It will take days to refund the $ 250+ dollars (they charge a $ 150 «refundable» deposit when you make a reservation. They didn’t even offer to comp us for the major inconvenience. Now that every truck rental place is closed or sold out, we are royally screwed. Thanks for nothing budget!

Friendly service after we rushed down here to return a car we’d rented from the closed Roosevelt location. No problems returning to a different location.
If you value your health, don’t use the employee bathroom. They’ll let you, but… just don’t.

Suck-​fest. They tell lies on rates and never care for their customers. Boo.

My experience with Budget Car Rental is the definition of a smooth transaction and customer satisfaction. After calling several rental car companies in the Seattle area, Budget definitely offered the best price. They are not located at the airport, which many people might consider as a major inconvenience, but the light rail that is connected to Seattle/​Tacoma airport has a stop about a block away from their office.
We picked up a new/​clean Hyundai Sonata on Friday afternoon, drove to Vancouver for the Olympics, left it parked for most of our time in Canada, and brought the car back on Monday morning at a low cost of $ 120. Not bad, especially between 4 people. Most of the other companies in the area wanted close to that price, but per day. If I’m ever in need of a rental car in Seattle, I will definitely go straight to Budget Car Rental on 4^th Ave.