Cascadelink

I had their gigabit package installed while I was at work. Their tech came and did everything. However, when I got home, nothing was working. I called their tech support and within 30 minutes one of their network engineers was on the phone with me. He temporarily moved me down to the lower package while he worked with the carrier to request more IP’s for the gigabit level service. Within 10 minutes had a call back and was up to the full gigabit speed… I’ve been super happy with it so far as I’ve been averaging right around 920mbps up and down… Simply amazing!!! I just hope you guys continue expanding in the Seattle area, as if I ever move closer to downtown, I’m only going to consider places that you service!

We moved into a new condo and set up an appointment to install CascadeLink internet service. We had a friend referral, so CascadeLink waived a set-​up fee. So far so good! However, the actual set up appointment became a frustrating experience.
A tech asked us to pick any time on Monday between 11am and 4pm. We asked for, then confirmed 11am Monday. The tech then notified us the day after that Monday was now booked; would Tuesday work? We asked for, then confirmed 2:30pm Tuesday. We were at the apartment at 2:30pm only to have the tech call to delay until 3pm. We waited until 3pm to have the tech call to delay until 4:15pm. We are happy to be flexible with some advance notice, but rescheduling ad hoc so many times is unprofessional, especially midday on a weekday.
I recommend Wave G /​Condonet’s customer service over CascadeLink. I only hope that this case is an outlier, as some of the other reviews seem positive. Very disappointed.

Seriously, if your building offers Cascadelink and you’re here wondering if you should use them, just stop thinking about it and sign up now. Don’t even consider Comcast or any other provider. I’m about to move out of a building that had them pre-​wired to a place that doesn’t have it and I’m devastated. Consistently high download/​upload speeds (even at peak usage times on the lowest bandwidth tier), 100% straight-​forward pricing that doesn’t fluctuate or rely on «specials», awesome customer service, all with a locally-​based company that isn’t trying to screw over its customers. Only once did I have a service issue, and it was quickly resolved. Would stay with them if I could!

I’ve been forced to have Cascade since I moved into the footprint apartments and it’s always going down. This month alone it’s gone down 4 times and after opening tickets I never receive a response until after its fixed. I used to work for speakeasy Internet and we always contacted our customers to assure them what was going on so they didn’t feel stranded which is exactly how I feel today since the Internet has been down for 5 hours and I’ve yet to revive any contact from them. I hate to say this but I wish I could get Comcast.

The service is fine when it’s working. Right now there is a system wide outage and there has been no twitter post, their website is down, and their phone number is offline (Probably goes through their voip system. #disasterrecoveryfail). Not very professionals to have zero communication but, I guess it’s a tiny startup still.
Update: Was able to reach somebody. Asked if there was an outage and I was told «uh. Yeah it looks like it» with no eta.

I. Love. Cascadelink. The only times I have ever called them they were the best at customer service. Their internet never lost speed, never cut out, and was super easy to deal with.
Words cannot describe how upset I am that they do not offer their services in private homes (yet) and that I cannot take them with me in my new place.
Highly recommend to everyone!

These guys are great. Very few service interruptions over the years, and they are quickly resolved by intelligent techs when they exist.
For the geeks:
Speed is excellent and latency is as good as it gets (~30ms to Google since you’re never more than a few hops from the SIX). I’ve never maxed out my gigabit link, but I’ve gotten well over 100Mbps. I’m pretty sure I just can’t get enough things downloading from fast enough mirrors to do it, but I encourage you to try.

There are few companies I hate more than Big Cable. I loathed Time Warner Cable and was forced to use them for my Internet for years. When I moved to Seattle, I knew there were many great local options available and I specifically picked an apartment so I could avail myself of them.
Cascadelink exceeded my expectations and is amazing! I ordered the service with a free month promotion and promptly had it installed the next day. The installation person happened to be in my building for another install the same day and was kind enough to set my service up at the same time even though I wasn’t present (apartment management let them into my unit).
There are no contracts, you pre-​pay for the full month on the first of the month. My first partial month was prorated without any issues. When you cancel, there’s no waiting for a final bill because you’ve already pre-​paid for the month. So simple and easy.
I had 1Gbit service for a few months and normally saw 700−800Mbps (!). When I downgraded to 100Mb it was as simple as submitting a ticket with a response 15 minutes later confirming. When I had to cancel when I left my building it was as simple as an online ticket and my service was not auto renewed. Support was always very professional and courteous.
There was a single service issue my entire 12+ months and it was a DNS issue, not a connectivity/​circuit problem that only slowed down service. When I submitted a ticket to report the issue, I was replied back to within five minutes (on a Sunday!) that they were actively working the issue. A few hours later it was resolved.
TAKE NOTE, THIS IS HOW TO TREAT YOUR CUSTOMERS RIGHT!!! I’M NEVER GOING BACK TO YOU BIG CABLE!

Fantastic internet service provider! No contract, fair price, and no gimmicks. If I move back to the area I would definitely get this service provider again!

The customer service was great and I never had any sort of issues with internet connection! Unfortunately had to switch to another company because we decided to get cable, but would go back to cascadelink in a heartbeat!

Best ISP I have ever had! Perfect service, perfect help (rarely needed it), I’m only sad I’m moving to a home vs the condo I have service in now.
Please service homes soon!

I used Condo Internet for a year in my old building, and never had to call them for a service issue.
In my year of Cascadelink in a new building, also in Belltown, I’ve had to call them several times. Once one of their techs disconnected my connection in the building when they installed someone else’s, and I had to wait a day to have it reconnected. All they said was the equivalent to, «Oops.» Not even, «Sorry.»
When you call Cascadelink for help, you have to speak to an answering service who will relay your message to someone at the company. They can’t look up your account, so they ask you for all your details, each time. Tech Support is fairly responsive in calling back, but it’s hit or miss. Also, I’m not a luddite, and I don’t call them without checking the basics, so I wish they would believe me when I call to report a problem with their service.
With Cascadelink, it either works or it doesn’t, and they are not too concerned with the quality of the service itself if it’s not completely broken.

I would rate it ZERO!
I requested online to have their service come to my apartment in U District a month ago.
Then, I did it again a couple days ago.
HOWEVER, NO RESPONSE! unlike what they claim online (quick and easy installation!)
i just called them and asked and the receptionist/​customer service lady was very unhelpful, telling me that there is NOTHING she can do or the company can do to get cascade into the building. I tried to ask if there was any way of finding out how long it could take or if the installation was in process. No way of finding out how long it might take. ABSOLUTELY nothing. NO SERVICE.
she told me «installation takes so many people and so much time»… WTF? do you not want to give service??? she had this attitude of ‘gosh, stop talking to me.’ BAD BAD BAD customer service. I thought xfinity was bad.
I’m signing up to Unilocal just so I can leave this review! this is ridiculous! especially because after reading all the positive reviews, I was really excited to have their service! I even told my friends about how i’m going to switch to Cascades. GUESS NOT! it’s like they don’t even want more customers.
And it made me think: if I had a problem with the service and had to call to talk to her about it, that would be disastrous! At least shitty comcast and fastmesh has really nice customer service people.

the good: we got years of great connection and speed from them.
the bad: they did not hit the delivery date on our new installation, and misled us about it along the way… but in the end got the job done.

I used CascadeLink for high-​speed wifi internet for almost 3 years while living in a Belltown apartment, and I have nothing but good things to say about their service! Online service set-​up was a total breeze, and I never had any issues whatsoever with the service or billing. Arranging to close my account was super-​easy via email, and I was sad to say goodbye for an out-​of-​state move, because my experience was the best. I hope that CascadeLink will expand to other buildings and locations throughout Seattle, because everyone should know how great this local company is. All the stars, all the thumbs-​up!

I got excited reading reviews here of Cascadelink, but then I called and found that they do not even offer service to single-​family homes anywhere in the Seattle area. It’s only for businesses and certain apartment buildings or condos so this will do me no good. I’m sad!
So while the customer service may be good, the speed fast and dependable etc. I thought I should post this here so that other Unilocal users reading reviews could know that if you are in your own home this is not available to you — at least not yet. I support what they’re doing and hope they continue to grow.

Pretty happy with the service. It works as advertised nearly all of the time. Beats the hell out of Comcast. Your old router is probably not going to cut it if you get the gigabit service; my Ubiquiti Edgerouter manages something like 600Mbps on a single flow with the IP forwarding offload turned on.
I do wish they’d get with the program and roll out IPv6 support, but my Hurricane Electric tunnel does the job pretty well. At least there’s no carrier-​grade NAT like with my old ISP in San Francisco.

If it’s available at your property, get it!!!
Installation and start of service was really quick and painless. For a small company, they really do have their ducks in a row! They have a nice self-​service web app for billing and support so I don’t even have to call them. I have it hooked up to a nighthawk router, and speeds are super consistent as advertised and it pings at 12 ms. So far I haven’t seen any downtime with the service.
Knocked off a star because they only provide ³⁰⁄₂₀ service on our property. It’s great for most people/​tasks and beats what the large ISPs provide, but I’d gladly pay them more for faster speeds.

Moved to Seattle at the end of 2013. Based on great Unilocal’s reviews, I decided to go with Cascadelink. Compare to AT$T U-verse’s horrifying service previously I had at Austin, this was a total life changer. Set-​up was a breeze. One phone call to them while I was still at Austin, and arrived Seattle with hi-​speed internet ready to go. Monthly bill is exactly as advertised. No hidden fee. Personally I have never experienced dropped speed or dropped connection throughout the whole year using their service. Unfortunately, I have to move to a new building which doesn’t have their service. Cancellation is also easy. One phone call, and it’s done.
The building I live now only has Comcast or CenturyLink internet. I have to go with either one of them. My unpleasant nightmare dealing with AT$T has since recurred. Incorrect high bill plus hidden fee, dropped connection, … all that.
I miss Cascadelink so much. Requested to have my building added to their list. God knows how long it’d take. But the minute they’re up, I’m switching back to Cascadelink.

Fantastic internet service provider. Truly as good as it gets. Their customer support is top notch, prices are good, speeds are blazing fast, and policies are great as well.
For example: I once contacted support about running a small home server on my network, and I wanted to open port 80. I was told they do not block ANY ports at all (blocking ports 80 and 443 is common practice among most ISPs) and to have at it! Awesome.
The only complaint I have is that every once in a blue moon their default DNS servers become very slow or go down, which makes browsing the web difficult. I just simply switched to a different free DNS provider (try namebench from Google to find the best one for you) and it solved the problem for me.