Chase Bank

Best customer experience I’ve had in a while. I needed a medallion signature guarantee from a bank and had a heck of a time finding one that would do it. I called this branch and Paul was incredibly helpful.
After I learned the Chase Westlake branch wasn’t able to do this, Paul offered to stay 10 minutes after closing to handle it for me. He even called other branches to give me some options.

The people there are really friendly and I like that they wear uniforms. (The pants are business-​casual khaki, if memory serves, and their shirts are blue). It acts as a subtle reminder that they don’t get to dazzle me with how much money and style THEY have, but that they’re there to serve me. And they have, in a friendly manner that begins the instant I step in the door. They holler their hellos from behind the counter, across the entire lobby. I didn’t believe they were aimed at me the first couple times, they came at such a distance, but I’ve gotten used to it.
The only hitch I’ve encountered was in setting up a safe deposit box for a shared account in my name and my uncle’s name. My uncle lives in Oregon and I live a two-​block walk away from the branch. I went in and was told we would receive two keys, what the cost would be for replacement of one or both of them if they were lost, given my key, and was lastly told that my uncle would need to come into the branch together with me, in order to get his key.
So he came up from Oregon to conduct this and other business and we stepped in the front door, received our shouted hellos from the clerk behind the counter, received more hellos from a uniformed and smiling guy standing in the center of the lobby, where we stated our business and were immediately told that the account included only one key.
We stood our ground and Guy #1 conferred quickly with another, similarly uniformed guy and then passed us to That Other Guy, who seated us at a desk, where we discovered that The Bank had reversed course and was in the act of promptly and efficiently getting my uncle his key.
I don’t recall anyone apologizing for not having memorized their own banking institution’s rules regarding giving keys to the joint owners of a safe deposit box but they were, again, so prompt and friendly that the omission didn’t register on me at the time. I was still summoning my energies in anticipation of having A Very Serious Talk With Someone, including raising my voice about the trip my uncle had made from west-​central Oregon to Seattle AT THEIR DIRECTION, for Pete’s sake, while they were backtracking and doing what they should’ve done in the first place.
I hold no grudges. They were confused. It was probably kind of embarrassing. A more effusive expression of regret would’ve been nice but my uncle got his key.

This Chase is really big! Even their cash machine screen is huge =)
Friendly staff they always greet you when you come in. I only gave this bank a 4 because there’s no parking.