Chimney Plus Service

We had an issue with installation and it took these folks months to even return an email.

Our freestanding gas stove needed cleaning.
I had called several companies and everyone was booked 4 – 6 weeks out. I called Randall on 12÷22÷14 and he answered politely and scheduled me for the next day. He estimated the cost would be $ 129 + tax. He did a great job and made sure none of the ash/​creosote did not drift by vacuuming as he did the work.
During the process he found that the stove had been converted from wood burning to gas logs and the original 6″ pipe was not cleaned at the time of installation. Creosote had been drifting down which was a code violation. It now meets building code.
I would definitely use Randall’s service again and highly recommend him to others.

After talking to multiple other chimney cleaners, we settled on Randall. He impressed us in every way. Personable, knowledgeable, and thorough. I’d recommend him without hesitation.

I found Randall on Unilocal.He answered the phone the first time I called (and the second) even though he was right in the middle of a service. He jotted down my info and called me back as soon as he finished up. He serviced a rental house we have in Kent. The renter was not aware he would be cleaning the chimney from inside the house but she assured me it all went well because there was a cover and industrial vacuum used so there was absolutely no mess. I called Randall back today to line up a cleaning for my mom’s chimney in Auburn. He is very pleasant and personable over the phone, haven’t met him in person but I’m sure he’s just as great. It took me awhile to find a good chimney service person. I had filtered my search area to South King County not realizing someone with a Seattle address would be so willing to come down our direction. Thank you Randall for your wonderful service.

I engaged Randall to clean our chimney and fix the door on our wood stove. He actually worked on Labor Day weekend to meet our schedule, took the door out to a repair shop and returned to install it about a week later. He tried a couple of ways to save us money in advance of the first service call. As an example, he asked if I could tell him the make and model of our wood stove. He was attempting to pre-​purchase the parts necessary to repair our wood stove and save us the follow up service call. He went the extra mile for us a few times, what a refreshing experience from a service company. I needed him to make some specific arrangments to enter the residence, he complied in stride with a smile. He was great, what a fine professional and great service provider. I am very pleased with his service. Greg H.

Called Randall at 4:30 on a thurs evening and he was magically was able to swing by on his way back from another job. He arrived about 20 mins later!!! I was so thrilled! We just needed a sweep (bought an old house and we haven’t burned a fire yet). Randall took a look and noted that we probably had another season before a sweep was necessary but I opted to go for it anyway. He stayed with me for another 20+ mins to help me better understand the mechanics, tips/​tricks. I will 100% stay loyal and encourage other folks to use them!

Awesome, friendly service and great prices!

I really REALLY hate to post a negative review of a local small business but…
I originally called another chimney company. They said that my wood stove insert needed to be pulled out to do a proper job & they wouldn’t do it due to liability issues.
So I called Chimney Plus. I talked to Randall for about 25 minutes and told him my story. We talked about what kind of wood to burn & warned me off from certain types & low heat burning, He told me he may be able to fit me in that very afternoon (I was so excited after waiting 1 month for the last guy!). He said would call me around 1pm once the work van got back from a job. I waited. And waited. The next morning I finally called him and he had NO idea who I was. Same name, same voice– but I was the only one of us who remembered our long conversation. He tried valiantly, asking if he had sent me paperwork, then thinking he had been to my house already. Um, no. So he said he would try to get to me in a few days. Three days later I called back to try to set up something. Left a message & got no return call. I tried again 2 days after that. I got him, and he said he would get to me soon, but would call to let me know. Two hours later, a guy from Chimney Plus shows up at my house (not Randall). No appointment, just shows up. Ok. I’m fine with that. I’m pretty tolerant of a quirky small business. I’m grateful to have him show up at all.
This guy sweeps the chimney & inside of my wood stove insert. He tells me it does not need to be pulled out. I know this is not true. I’ve seen a diagram of my chimney & there is space on top of & behind my insert where the stuff he has just swept has fallen. Nope. He won’t do it & tells me everything is fine. I even got up on the roof with him, hoping to be able to see down to the bottom of the chimney, but he had this dull flashlight so I couldn’t prove anything. So I paid him his $ 100 & was gad to see him leave.
A month later, my wood stove insert seemed to be smoking every time I opened the door, even a little. It was like it was blocked, but this didn’t make sense, since I knew he just swept it. Then I came home to a CO detector going off & a house that smelled like smoke. I aired it all out & was grateful my cats weren’t dead. Then there was a downdraft (stormy day), and my house filled with smoke. FILLED. It was rolling out of the closed insert doors, the back, the sides– everywhere. I managed to air the house out again & put the fire out. NO more fires until I got it inspected. In the meantime, my husband went up on the roof, and the cap was completely clogged with creosote, and I know it hadn’t been before because I was up there myself.
I contacted another chimney company & they came out & explained the problem. Some of that creosote & ash that the guy had insisted wasn’t there on top of & behind the insert had been sucked up the chimney when I made a hot fire, and clogged the cap. There were several inches of debris left & the new company spent a while just cleaning up the mess he left behind, since they pulled the insert out & did a proper job. They said he did, however, sweep the actual chimney & I didn’t have buildup there. So he gets 1 star. Or maybe ½.
No. Zero stars. His laziness could have killed me or my pets.

Contacted Chimney Pus on the Wednesday and Randall turned up on the Thursday, early. Fortunately I was home. Randall then proceeded to quickly and cleanly get the job done.
Turns out the portion of the chimney from our wood burning stove was built upside down. He fixed that, cleaned all the rest of the stuff, gave some advice on how to keep it clean and was on his way.
All very painless indeed.
I’d recommend them without hesitation.
Nice guy too.

Very professional, timely, honest and responsive.
Contacted Chimney Plus more for their proximity to the South End and a quick search for reviews.
From the first call I was hooked and confident, we’d made the right decision.
Randy showed up right on time and he truly looked like what I’d imagine a chimney sweep might dress like! (My only vision of a chimney sweep was Dick Van Dyke in Mary Poppins). Randy was kind enough to let me take his picture. Come on Unilocal,let us post pics!
Fast Service and easy accommodating scheduling.
October 2010
Originally scheduled Randy for a fireplace inspection of our Oil Furnace and Fireplace
Full inspection and cleaning of your fireplace, hearth, chimney, and flue system.
Randy had identified safety issues with our existing wood stove. Primarily a faulty flue open /​close mechanism and it’s configuration so we’d agreed to re-​schedule the cleaning portion for a later date.
He’d reviewed the efficiency of our existing wood stove. Made some suggestions about other wood stove options that might be better for our space. Also referred us to another company for the wood stove options.
Randy was patient and taking the time to answer all of my questions being a new home owner.
Very knowledgeable about codes and what we’d need to modify to bring the existing system up to code.
August 2011
Knew we’d need to schedule Randy to come out for the cleaning and spaced it out two weeks ahead of our desired schedule date.
Given the convenience in scheduling back in October, was confident we could get something scheduled even with my lack of advanced notice.
We’d phoned Randy again last week to schedule the chimney cleaning for the fireplace and oil boiler chimney.
We were replacing the wood stove with a gas insert. The contractor’s replacing the boiler and installing the gas insert removed the old wood stove so we could prep for the new install of liners with clean chimneys.
Once the wood stove was fully pulled out and the surround removed, there was a good 12″ of soot and debris sitting on both sides of the wood stove in the fireplace.
The top of the firebox /​wood stove had a good 9″ of soot stacked on the top of the unit.
Thought this was going to be a HUGE mess. No way anyone’s going to be able to remove this without it scattering throughout the house.
Sure enough, Randy had it all tidy like it’d never been dirty. I should’ve watched how it was done as I still can’t believe it.
Looking at his website information now, it shouldn’t have been a surprise with their Clean House Guarantee.
Apparently the stove’s vent wasn’t lined up with the flue to vent the smoke and had been circulating in the vacant space behind the stove’s surround.
This was all accumulating from the previous owner’s use of the stove.
The air quality wasn’t a concern for us as Randy had identified the safety issues with us in October. We’d wisely heeded his recommendations and hadn’t ever used the wood stove.
Thank you Randy for your fast service, easy scheduling and clean house guarantee. This project went so much smoother with your assistance.
Can’t imagine what our indoor air quality would’ve been like if we’d been burning that wood stove from October 2010 to February 2011.
Had we tried to clean the chimney and fireplace ourselves, suspect we’d still be trying to clean up soot for years to come.

This Chimney service has been cleaning my wood stove chimney for several years — they always do a great job and are very affordable!