Computer Love

I am a student and needed to be away from my laptop for as little time as possible. They worked with me, were friendly, accommodating, and solved my problem. I was only away from my computer for about two hours, and now my keyboard works again. I would definitely go back.

These guys are amazing! Called about my Macbook air (2011) shutting down and not being able to recharge at 10am this morning and they said they could see me in between then and 1pm. Didn’t need to make an appointment it was just a walk-​in.
When I came into the store I was greated and then one of the technicians got to work. Within five minutes told me that t I needed a new battery and I got quote for the repair really quickly. My charger had also died and was able to purchase one that day. Very affordable, the charger cost about $ 40 and the technician did a free consultation on my computer.
Thanks guys! Will make sure to come back to get my computer battery replaced. One of the best and most honest computer repair places within the Seattle area.

Every man needs to know a great barber, an honest mechanic, and a badass computer repair technician, and I am glad I now have found one of the three.
Water was spilled on my 1 year old Macbook Air, and it damaged my motherboard. Estimates at the Mac Store range from $ 650 — 800 to repair this type of damage! As a last ditch effort to try for a fix, I brought the computer to Computer Love.
The staff was fantastic at keeping in contact with me during the repair. They did a thorough diagnosis, ordered the new part, and quickly did the complicated repair. And they did it all for a reasonable price. I have had my computer back for a week, and it is running perfectly. Hopefully, I won’t be back for a while.

I came in here and the fan to my PC was broken. The corporate place up in the U district would have charged me hundreds of dollars just to run a diagnostic, but that was def not the case here. His technician put in a new fan for a very fair price.
I would recommend this place to friends and family (but not to too many people, I want this hidden gem to myself!) My computer also acted up another time because of my virus program, which made it so my keyboard wasn’t functioning, and Matt fixed that in like five minutes without charging me at all. Thank you, and I’ll be back!

My laptop screen went black when I was in Seattle from out of town. I took my laptop to Computer Love and they evaluated the problem as a dead video card on my mother board. I bought a new laptop from another vendor and they transferred my files quickly. Unfortunately they missed a large number of files on another segment of my disk, but when I went back to them they were able to find the files and transfer them. They were always helpful and friendly and I would definitely go back to them again if I needed help.

The turnaround at this place was super quick. They cleaned up my garbage desktop computer and got it in full working order. No charge for diagnostics either! I hope to never have to come back for repairs but if I do I know I’ll be in good hands.

I spilled tea on my MacBook Pro and was dismayed to learn that AppleCare covers loss but not liquid damage. Perplexing as this was, good judgment got the best of me and I decided to not to purposefully leave my computer at the next café I happened into.
Instead I took it to Computer Love, where Matt took the bottom plate off (no small feat considering how challenging it is to find a Torx screwdriver) and, after asking a couple questions (what happened when you tried turning it on?) was able to immediately tell me my motherboard would need to be replaced and that it would likely cost $ 300 — $ 500. All in the most friendly way you could possibly deliver such news.
Though I wasn’t in Seattle long enough to follow through with this at Computer Love, Matt graciously said there would be no fee for the assessment. If I ever have computer issues again in the Seattle area, I will immediately come to Computer Love. Thanks Matt!

Okay so my late 2011 macbook pro was acting up. I took it to the «genius» bar and they did a diagnostic on the spot. The results showed that my 500mb hard drive was failing. They offered a new hard drive 1TB that spins at 5600rpm. In addition I would be leaving my laptop with Apple for 3 – 5 days. This is my work computer and could not be down that long.
Having read about solid state drives I asked Apple if they offered a upgrade. I was told they would only replace what I had with a similar platter and upgrades were not allowed. I decided to look around. Based on the Unilocal reviews I called Computer Love. Matt was very helpful, he recommended I purchase the #1 selling SSD 500mb from Amazon for $ 149 and he would install and clone my drive. I am going this route. Just ordered the drive and will have Matt install in one day. Stay tuned…

I took my MacBook Pro into Computer Love to for an unknown issue that turned out to be a faulty hard drive. At the time that I dropped it off I noted that the hinge for the screen was also failing and for the tech to take extra care while opening and closing it as this was not something I was looking to repair at the moment. It was failing but was functioning enough for me to get by.
Two days later, I was told that the hard drive had been replaced and that the laptop would be ready for pickup by the end of the day and that they could fix the hinge for another $ 100 if I wanted. Not being prepared to put out the extra money, I declined the repair.
Four days later, I came by to pickup the laptop to find them working on the hinge. The owner, Matt, presented this as ‘providing a service’ when in reality they had made the hinge completely inoperable and his tech was doing a last minute fix, jamming hot glue into hinge area. While I paid in full for the hard drive, I questioned why they were working on the hinge and why it was in much worse shape (scratched bezel, damaged seal, flickering screen) than when I brought it in and at this point I became, in Matt’s words, «the kind of customer that he doesn’t need.» He wants customers that blindly pay and don’t ask questions. Without talking to me about it, he lost his temper and walked out of his own business, slamming the door and leaving me sitting there to talk to his tech.
I eventually left his shop, having been offered no reasonable solution. I decided to call him back a couple hours later to see if he had cooled down and if we could come up with a solution. The issue for me was that they mishandled my laptop and tried to pass it back to me in much worse shape than when I brought it in and Matt was dishonest about it. Over the course of a 5-​minute conversation he proceeded to tell me that he «bent over backwards for me» and that he «wasted too much time on this». I questioned him about how he could run a business like this and he concluded by cursing at me and calling me an «autistic idiot». I kid you not. Let this be a warning to future customers.

They saved me $ 100’s for a new laptop. I thought my old Toshiba was going through it’s final throws of death so I gave it to these guys hoping but without expectations. It’s fast now and working great! 4 months have gone by and it hasn’t faded one bit. Woo-​whoo!

Matt is an excellent business owner with a genuine passion of taking care of his clients. To make a long-​story short:
After shipping my laptop into DELL (going through the hassle of buying special packaging, going to UPS, and shipping while hoping everything would be ok, and my computer would not be damaged) they charged me $ 250.00 to look into an issue with my keyboard in which the computer was typing correctly or systematically. DELL wasted 2-​weeks of my time, and returned the computer stating it was fixed, while of course it was not. At this point, I was frustrated, did not want to go through more of a hassle with DELL and was contemplating simply getting a new computer if it was going to cost another $ 250.00 to get this issue fixed.
Matt who is a friend of mine, but also a friend of friend overheard the issue I was having one evening. He was able to fix the issue within 15 minutes! This was over 6 months ago and have not had a single issue since. Matt literally knows more than DELL technicians and will do their work for half the price, get it done the FIRST TIME, and take half the time.
To put my feelings frankly on Matt and his business: Anyone who states anything negative about Matt’s ability to resolve technical computer issues is completely misinformed. If you are like me, a busy professional where time is money and you need a functional computer at all times than look no further than Computer Love for repairs. If you want fast service, affordable prices, while getting your computer problems resolved CORRECTLY and more importantly done the FIRST time (not second or third like with DELL) than this is the repair shop for you!
I have found my computer repair shop for life!

Fast, easy, helpful and friendly service. I had gone to the apple store previously and they made my issue seem extremely complicated and time intensive. These guys were able to offer me a simple explanation and get everything done in 24 hours at a reasonable price.

Just be prepared if you bring the owner/​manager Matt something he cant fix properly, or takes longer than he anticipated, he will take it out on you personally.
My initial contact with him was great. He identified the problem and helped me purchase a new computer. But when he tried to restore my Outlook to the new computer he really messed up. My work and personal email mail folders got mixed. Granted I probably had a more complicated set up and more messages stored on my computer than most people, but still the way he dealt with it was shocking. First he returned it to me before it was ready and then he got angry with me because it wasn’t working right. He ended up restoring the minimum (one email account) and telling me not to come back — ever! That it was his right as a private business owner to people deny service.
He was complaining about how hard it was to be a small business, and how he didnt know outlook that well, how I should be using IMAP and the cloud more anyways, and how it was taking him too long to figure this out, etc. Those are not my problems. He set the price — I just agreed to it.
A more professional approach would’ve been to just tell me that the issue will take more time to fix because of X, Y, Z and consequently will cost more. Also offer the opportunity to take the computer somewhere else for completion. Maybe if he received more money for the job he would not have gotten so angry and been so moody and unpleasant to deal with.

Computer Hell. They stole the high end processor parts of my computer and thought i wouldn’t notice.
Here was my Horrible Experience. And Computer Love the rest of this review lets talk about it downtown.
I went to repair a laptop bought at «computer love» that started reporting it wasnt genuine windows. He was supposed to fix that. This was the used replacement to my unfixed HP DV6 which they said was fixed too, until it wasnt. This computer was their second chance. Then it happened,
First he didnt fix it for 3 days the one he was supposed to fix with the genuine windows. tried to have me pay $ 150 for a screen for the first one he failed to fix. tried to haggle me to fork over $ 75 to commit to it, because my forehead said ATM. i guess my nice computer specs made you think i was just going to throw money at you. Then they confessed they spent 50 bucks on it when i mentioned i knew new-​egg too. And poof like magic when i got my laptop back it suddenly has an error problem. Oh. was i supposed to not notice as it turned on and said cooling error. was that why you quickly turned it off and rushed me out before you let me see what you did.
funny your invoice said it was fine before it met you and only needed a screen replacement. Good thing i keep receipts and invoices in case.
I had in my computer an Intel Core I7, careful if you have high end parts in your computer. i would not trust them with your high end laptops. So i will be taking them to court

The only place I go to go get my computer fixed. They know how to fix almost anything and they will let you know if your computer is worth fixing or just getting a new one. The staff has always been friendly and are willing to answer any of my computer questions (no matter how simple they might be). If you’re looking for a place to repair your PC or Mac, then Computer Love is the first place you should go before heading anywhere else.

When my old laptop hard drive failed Computer Love was super helpful and knowledgeable in looking into the problem. The guy who helped me was very nice and took the drive out and tried everything he could to get it to work again. He also explained three tiers of recovery for hard drives. Unfortunately my hard drive was dead as I suspected. The only solution would be one of the higher tiers for recovery which would be very expensive, be shipped out elsewhere and involve extensive rebuilding of the drive. Not worth it in my case.
He also provided helpful advice for buying a new computer (like advising solid state hard drive) which was great since I don’t know anything about the latest in computers and have now unexpectedly found myself in search of a new replacement computer.
I highly recommend and will bring my computer here for repairs.

These guys were great. They were friendly, personable, and fast! I also appreciated how their efforts to keep costs as low as possible. My laptop went in and a few days later was ready and working great. If I have any future problems I will definitely go back.

I spilled water on my laptop which resulted in the hard drive getting totally destroyed. Found this place based on location and within an hour Matt and his team were working on my laptop. All the files from my hard drive has been successfully extracted and even my old laptop was fixed up to provide an alternative for the weekend. Can’t recommend it enough, if you want to support small business and get a great service come here !

Thank GOODNESS for Computer Love.
As a small business owner with a crazy schedule, and limited funds on technology repair, I would’ve been completely stranded if Matt hadn’t come in to the rescue.
With my applecare out of the window, my crashed hard drive would’ve cost me an arm and a leg to take it to a genius bar.
Matt was able to restore the computer, update it, AND save all of my files for only a fraction of what it would’ve cost at Apple.
Thanks to the incredible customer service, attention to detail, and convenience that Computer Love offers, I (finally) have a working laptop after losing hope that I would be able to afford fixing mine after it broke.
I am so grateful to know that they’re only a couple blocks from where I live on the hill. It’s such a relief knowing that I have a place to go when I run into tech troubles.
Thank you, Computer Love!

This place is awesome! Replaced my hard drive on my Mac book pro for $ 200! They’re super friendly, quick, honest, and chill. I had to wait to pick it up for a week (waiting on a paycheck) and they had no problem with it.
HIGHLY recommend